EXPERIENCE

PAYCHEX INC. – ACCOUNT MANAGER

APRIL 2018 TO PRESENT

Payroll, HR, and Time and Attendance

Service custom interfaces between Paychex platforms and client’s 3rd party software to meet the needs of the client.

Assist clients in building custom reports and quarter/year end reports to meet the needs of their auditors.

Processing and correcting payroll imports

Make sure the clients are following federal, state, and local tax compliances.

Certified Trainer in Time and Attendance

PAYCHEX INC. – TIME AND ATTENDANCE SUPPORT ADVISOR SEPTEMBER 2017 TO APRIL 2018

Service clients and internal partners with questions, troubleshooting and training of products to ensure a quality service experience for our clients.

Utilized multiple computer software packages, including HRIS, Online Service applications, SalesForce and WebORS to research and answer specific client requests or questions. GAYLORD OPRYLAND RESORT – SENIOR RESERVATIONS CLERK DECEMBER 2016 TO FEBRUARY 2018

Followed up with guests to ensure they received the items requested

Run reports

Pre-arrivals and check outs

GAYLORD OPRYLAND RESORT – CALL CENTER AGENT

NOVEMBER 2015 TO DECEMBER 2016

Answered inbound and make outbound calls

Processed guest requests for wake-up calls, screening calls, and other items

Certified trainer

EDUCATION

DIPLOMA – WHITES CREEK HIGH SCHOOL

ACCOMPLISHMENTS

Employee of the Month – October 2018 – Payroll/HR Specialist Employee of the Month – August 2018 – Payroll/HR Specialist Employee of the Month – August 2016 – Call Center Agent WILLIAMS, BRITTANY K

ACCOUNT MANAGER

OBJECTIVE

Diligent, detailed-orientated, and

knowledgeable of all office

functions with a solid background

in the customer service industry.

Authorized to work in the US for

any employer

SKILLS & ABILITIES

Superior telephone, customer

service and computer skills with

proficiency in MS Word, Excel,

Outlook, and PowerPoint.

Experienced in payroll, time and

attendance and HR.

VITALS

T 615-***-****

E ac8kov@r.postjobfree.com

LEADERSHIP

I was a go-to lead in my Senior

Reservations Clerk role.