Customer Service Representative
Resume:
Jardines Metropolitanos, *** Volta
San Juan, PR *0927-4717
********@*****.***
CARLOS M. ALCAIDE LÓPEZ
OBJECTIVE Promote the wellness of your institution by sharing all of my knowledge and abilities. Be an asset to your institution.
SKILLS & ABILITIES Proficient on the use and application of computers and programs. Well experienced in customer attention and service . Knowledgeable on phone answering protocols. Can operate efficiently any professional sound system equipment, video equipment and lighting equipment.. Some other skill and abilities include, editing and mastering of recorded material such as audio and video, show design, presentation design and direction of events including TV production.
EXPERIENCE CUSTOMER SERVICE SPECIALIST I, ALIGHT
June 2018 – Present
Assisting participants an all aspect of their benefit plans as provided by their companies on their dependents verification process. Handle claims and appeals and contacting benefits centers for proper continuance of plan coverage. Take inbound calls as well as generating outbound calls using company guidelines for proper telephone attention etiquette. Assurance of confidentiality access to sensitive information from client accounts. Provide excellence in customer service and attention.
CUSTOMER SERVICE REPRESENTATIVE, CONDUENT
March 2018 – May 2018
Assisting clients an all aspect of their Social Security benefits payments and distribution. Take inbound calls using company guidelines for proper telephone attention etiquette. Assurance of confidentiality access to sensitive information from client accounts. Provide excellence in customer service and attention.
PRESIDENT, CAL AUDIO VISUAL PRODUCTIONS, INC
February 1998 – December 2015
As owner I manage all aspect of the business. Sales, rentals and customer service. As well as installation of audiovisual equipment, systems design and event design. Responsible of personnel management, accounting management and overall operation management. Page 2
OPERATION DIRECTOR, CARIBE AUDIOVISUAL, INC
September 1995 – January 1998
Responsible of all aspect of the company operations, such as events and shows coordination, personnel management, inventory maintenance and control, service quality assurance and technical support. Customer service department supervision. PLANT MANAGER, TCI CABLEVISION OF PUERTO RICO, INC September 1986 – July 1994
Responsible of all aspect of the plant operations, such as technician personnel management and supervision, inventory maintenance and control. Customer service representative department supervision and phone answering protocol designer. Quality assurance, field systems repair and maintenance.
EDUCATION UNIVERSIDAD DEL SAGRADO CORAZON, SANTURCE, PR, CURSE IN TELECOMMUNICATIONS August, 1986 ~ May, 1988
Won Photography contest on the beginner’s level.
UNIVERSIDAD INTERAMARICANA, ARECIBO PR, BACHELOR DEGREE CURSE IN TECHNOLOGY OF ELECTRONIC ENGINEERING
June 1984 ~ May 1986 . Honor student.
THE MUSIC BUSINESS INSTITUTE, ATLANTA GA, POST-GRADUATE CURSE IN SOUND ENGENEERING AND MUSIC MARKETING - GRADUATED
August 1982 ~ January 1983
FOH Sound Engineer assistance on a .38 Special rock band and a Kenny Rogers – Olivia Newton John concerts at the Omni, Atlanta.
METROPOLITAN INSTITUTE OF SCIENCE AND TECHNOLOGY, CUPEY PR, ASSOCIATE DEGREE CURSE IN TECHNOLOGY OF ENGENEERING ELECTRONICS – GRADUATED SUMA MAGNA CUM LAUDE
July 1979 ~ May 1981
COMMUNICATION Completely fluent in English and Spanish, both written and verbally. LEADERSHIP During college years was Captain of a softball team in my hometown, Arecibo and won three years consequently the tournament, champion team.
Was musical director of a church choir and won an island wide church choir competition. Has participated in four other church musical groups as singer and soundman, groups where, Orquesta La Fé de Puerto Rico, Sonido de Nazareth, Grupo Id y La Coral Interdenominational Lemuel. Directed various departments for some companies and own and directed a small business.
Page 3
REFERENCES REINALDO GARAYUA
Owner of Audio Tech Recording Studio
Professor at CCAT and Columbia Centro Universitario 713-***-****
JORGE LÓPEZ LEÓN
Public Accountant, ACCOPRO - UPR Bayamon Campus Accounting Professor.
YAMIL MARTÍNEZ
Sound Recording Engineer
Self Employee, Touring with several main artists such as, Victor Manuel, Daddy Yankee, Andy Montañez, to mention some.
Contact this candidate