MOSES DORA

Address: Rd ** house *,Johnson Adegoke close, first unity estate, opposite cooperative villa,

Badore ajah, Lagos.

Tel: 081********, 070********

E-mail: ac8km6@r.postjobfree.com

OBJECTIVE

A well-mannered, articulate and hardworking customer care who has experience of providing a professional and efficient service to customers. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. a strong team player with an appreciation and understanding of the importance of customer care as a function within a business. Ready and qualified for the next stage in my career and looking forward to making a significant contribution to the growth of an ambitious company.

KEY SKILLS AND COMPETENCIES

Good communication skills, Having a clear voice and an excellent telephone manner

Able to work on own initiative as well as part of a team.

Excellent spelling and grammar and a flexible hard working attitude.

Excellent listening and verbal communication skills.

Reliable and consistent

WORKING EXPERIENCE:

EFSY MOTI NIG. LTD.

POSITION: ACCOUNTANT 2017-2018

DUTIES

Prepare, examine and analyze accounting records/ daily sales

Prepare profit and loss of the business

Establish table of account and assign entries to proper account

Analyze business operations, cost revenue, financial commitments, to project future revenues and expenses and provide advice

Report to management regarding the finance of the establishment

MULTI-CHOICE NIG. (DSTV & GOTV)

POSTION: CUSTOMER SERVICE REPRESENTATIVE 2016

Duties:

Taking enquiries from customers using the company’s products or services Aiming to build long-term relationship with customer.

Providing quality responses to customer on telephone & email,

Dealing with enquiries & answering calls from new and existing customers.

Suggesting solutions to customers in a positive manner and Dealing with all escalated complaints and enquiries efficiently and effectively,

Giving customers information about company services and products.

Building relationships with customers, recording all queries and making notes on logging software.

Resolving assigned incidents within pre-agreed timescales, Familiar with all Microsoft packages,

Handling difficult and aggressive customers in a professional manner.

SOE PROPERTIES LTD.

POST: CUSTOMER SERVICE REPRESENTATIVE 2011 – 2012

DUTIES

Front face of developer company for all customer enquiries related to booking in any project (residential &commercial)

Take complete responsibility of all customers by ways of answering voice calls, social media enquiries, email request, website requests etc.

Negotiates, pacify, support need till the purchase is done

Ensure customer makes payment well in due date by keeping constant touch with lending institution and self-funding customers

Updating customers on new properties and available discount offered by the compny

BIO DATA

Date of Birth: 1st October, 1990

Sex: Female

Marital Status: Single

Nationality: Nigerian

State of Origin: Ebonyi State

Local Government Area: Ohaukwu

Religion: Christianity

EDUCATIONAL BACKGROUND WITH DATE:

Divine Help Academy, Ikorodu – Lagos. (FSLC) 1995 - 2003

Jonsog College, Cele Lagos (WEAC) 2003 - 2009

Inno Computer Training Centre (Diploma in computer operation) 2010

Ebonyi State University, Abakaliki (B.sc Accounting) 2012 - 2016

HOBBIES

Reading, Singing & Travelling and meeting people.

REFEREES:

engr. ezekiel moses

Tel: 070********

Contact this candidate