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Manager Customer Service

Location:
Chennai, Tamil Nadu, India
Posted:
February 22, 2019

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Resume:

Gokulakrishnan P

B.E( Electrical & Electronics Engineering)

E-Mail: ac8ki8@r.postjobfree.com

Phone no: 994*******/735-***-****

OBJECTIVE

To strive for excellence in all parts of professional career.

To become a sound professional with knowledge on current trends and future roadmaps.

ACADEMIC QUALIFICATION

Manipal University - PGDB in Banking and Finance

S.S.N. College of Engineering, Anna University (2007-2011), B.E in EEE (Electrical & Electronics Engg)

Prince Matriculation Higher secondary School (2006-2007) - HSE (XIIth)

Prince Matriculation Higher Secondary School (2004-2005) - SSLC (Xth)

WORK EXPERIENCE:

TECHMINDS GROUP LLC (SEP 2017-PRESENT)

Researching about organizations and individuals online (especially on social media) to identify leads for MS Dynamics ERP & SAP.

Contacting potential clients via phone or email to establish rapport and set up meetings.

Responding to client requests for proposals. Creating and maintaining a list/database of prospect clients.

Maintaining short- and long-term business development plans. Maintaining a database (CRM, Excel, etc.) of prospective client information. Cold calling; making multiple outbound calls to potential clients. Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.

Meeting all quotas for cold, active, inactive calls and appointments.

DEPUTY MANAGER (GRADE 1) in ICICI BANK LTD (Aug 2014- June 2017)

CUSTOMER SERVICE MANAGER, solve customer queries and issues end to end.

Handle overall branch operations and compliance, along with critical service requests of customers using CRM.

Deputed as Branch Manager in occasion of absence of branch head to handle the book size of 25crores of the branch.

Only person in my branch to be KYC certified and do Re-KYC and AML compliance to our customers.

Always been an active member in quarterly and yearly audits for my branch and cluster branches.

Clearing FPR in my branch, who handles LOCAL Clearing, CTS, NCR clearing end to end.

Conduct monthly workshops for customers to raise awareness on banking products. Selling our branch products, where by, achieved 80% of yearly target of our branch in my customer base of 250 ppl. and advisory participant to give finance related advices to our customers.

TRISHE DEVELOPERS PRIVATE LIMITED (OCT2012-APR2013)

System Analysis & Design based on Client Load Analysis.

Request for Quotes for various Equipment. Installation at Client Site.

Develop Single Line Diagram for Solar Systems.

Feasibility Studies, Design & Installation of Photovoltaic System of any size.

Preparation of Detailed Project Report and Techno Commercial Report.

Updating site-management report on monthly basis.

Projects worked on

Design of 15kW, 30kW, 100kW roof top stand alone off-grid system.

Installed 10kW roof top stand alone system at ANNA UNIVERSITY CLUB, CHENNAI.

Purchase of 15kW inverter from the vendor.

FLEXTRONICS INTERNATIONAL (AUG2012-OCT2012)

Analysis of Parts required for production.

Preparation of Purchase Order based on the analysis.

Issue of Purchase Order to the suppliers and vendors.

Request for quotes for various parts.

Follow-up with the vendors and suppliers.

Procurement of parts within the lead time.

Cost optimization of the parts.

CENTRAL ELECTRONICS ENGINEERING RESEARCH INSTITUTE, CSIR MADRAS COMPLEX, CHENNAI (December 2011- 17th AUG2012)

Preparation of weekly and monthly report.

Purchase of components and parts required for the study.

Preparation of work flow diagram and minutes of meeting.

COMPUTER SKILLS:

Languages known: C and C++.

Operating systems: Windows XP, Vista, 7 & Mac OS X.

Software Packages known: MS Office, Libre Office,

Finacle-7x,10x, I-Sense, FCRM, I-Gold,SAP, Orcad-PSpice, Matlab, MiPower, CRM,AUTOCAD.

PERSONAL INFORMATION

Name : Gokulakrishnan P

Date of Birth : 28.08.1989

Father’s Name : S. Pandian

Nationality : Indian

Permanent Address : 90/85A College Road, Palavanthangal, Chennai 600114

Declaration

I Gokulakrishnan, hereby declare that all the statements made in the above application are correct to the best of my knowledge & belief.

Regards

Gokulakrishnan P



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