Customer Service Sales

HALIMA ALI

CALGARY, AB I 587-***-**** I ***********@*****.***

Summary of Qualifications

• Professional with over 9 years of progressive retail and management experience

• Proven leadership skills

• Proven management skills which include hiring, training, scheduling, mentoring

• Extremely proficient in multi-tasking and organization

• Friendly and professional team player able to work successfully under pressure and with deadlines

• Strong work ethic

• Strong ability to develop relationships with clients in order to assist with their needs

• Highly skilled with computers and different software’s Employment Experience

Massage Heights Canada

Retreat Director / 2015-2018

• Operate entire retreat

• Trained and hired licensed Massage Therapists

• Trained and hired Lifestyle Consultants

• Recruitment at local schools

• Supervised 25+ employees day-to-day

• Created Retreat schedule of therapist and front-end receptionists

• Setting of productivity goals on a weekly and monthly basis

• Client and staff retention management

• Processed payroll and completed daily deposits

• Aid in marketing events

• Handle all client concerns

• Completed Call Lists on a day-to-day basis

• Train new team members (receptionists + therapists)

• Daily Training of employees on membership sales education

• Completed and filed manager reports

• Attend weekly and monthly regional meetings

• Completed Inventory monthly

• Prepared courier packages to be sent out on a weekly basis

• Ordered products on a monthly basis for Retreat

2

Pandora Jewelry Canada

Sales Associate / 2014-2015

• Strong selling skills

• Ability to provide excellent customer service whilst adhering to the company’s vision and values

• Ability to meet goals and targets provided

• Organized products on racks and displays with focus on visual appeal and brand standards

• Completed inventory counts monthly

• Asked open-ended questions in order to determine exactly what each customer is looking for, what the price range was, and who would be given the purchased item

• Completed store opening and closing procedures as per company guidelines CIBC Bank

Customer Service Representative / 2012-2015

• Developed highly empathetic client relationships and earned reputation for exceeding sales goals

• Assisted clients with day-to-day banking needs

• Helped customer’s select products that best fit their financial needs (Credit Cards, Personal Account types, etc.)

• Answered customers’ questions and addressed problems and complaints in person and via phone

• Educated customers on products and service offerings

• Processed paperwork for customers and company

• Handled large cash flow and balanced register daily

• Assisted with Business Commercial Banking 2 days per week Reitman’s Canada

Sales Associate / 2008-2013

• Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges

• Helped customers select products that best fit their personal needs

• Helped open and close the store which included counting, opening, closing cash drawers, and making bank deposits

• Demonstrated use and care of merchandise

• Collaborated with team to complete store maintenance, stocking, merchandise and upkeep

• Organized store merchandise racks by size, style, and color to promote visually appealing environment

• Assisted customers by finding the proper clothing and accessories to compliment

• Completed all cleaning, stocking, and organizing tasks

• Assisted clients with fitting rooms and organized clothing and accessories that customer returned to the fitting room desk

3

Education

Mount Royal University / Bachelor of Nursing / 2014-2016 University of Calgary / Bachelor of Health Science / 2011-2014 Ernest Manning High School / 2007-2010

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