Jessica Chilson

Legal Administrative Assistant- Patent Law

Wenonah, NJ 08090

ac8kg6@r.postjobfree.com

856-***-****

Legal Administrative Assistant who is skilled at multi-tasking and maintaining strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Customer-oriented and computer-savvy.

Willing to relocate: Anywhere

Work Experience

Legal Administrative Assistant

Global Intellectual Property Agency, LLC. - Swedesboro, NJ January 2016 to Present

Receptionist/legal assistant duties, A/R, invoicing, point of contact, document preparation, maintain client files, maintain office supplies, calendaring, meeting notes, multi-line phone system, mail distribution, document proofing, draft all correspondence, knowledge of AppColl, knowledge of trademark preparations and filing, knowledge of patent process including filing systems. Administrative/Legal Assistant

Tupitza and Associates - West Chester, PA

November 2014 to January 2016

Receptionist duties, A/R, invoicing, point of contact, document preparation, maintain client files, maintain office supplies, calendaring, meeting notes, multi-line phone system, mail distribution, document proofing, draft all correspondence, knowledge of PA court systems, knowledge of PA civil procedure, PCLaw, Casefox, TitleExpress

Executive Assistant

Bidesire LLC - Berlin, NJ

October 2012 to June 2014

Berlin, NJ

- Greeted and assisted all guests. Answered high-call volume on multi-line phone system, answered all inquiries, directed all calls proficiently. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Managed office supplies. Created and managed client files. Created and managed company expense files. Communicated with clients to discuss status of accounts and resolution via phone, email, or in person. Created databases and spreadsheets to improve inventory management and reporting accuracy. Scheduled and confirmed appointments for entire team. Provided support to all team members in managing operation work flow. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, clients and vendors. Handled and processed confidential client information. Home Décor Associate, Lowe's Home Improvement

Township of Deptford, NJ

March 2012 to October 2012

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Excelled in exceeding daily credit card application goals. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Expressed appreciation and invited customers to return to the store. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Guaranteed positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Organized the store by returning all merchandise to its proper place. Performed store opening duties, including checking all equipment for proper functioning. Replenished merchandise shelves with items from the stockroom. Took special orders in person and over the phone to generate additional revenue. Processed merchandise returns and exchanges. Crew Member

AMC Theaters - Township of Deptford, NJ

September 2006 to April 2008

Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Resolved guest complaints promptly and professionally. Quickly and efficiently processed payments and made accurate change. Carefully maintained sanitation, health and safety standards in all work areas. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Assisted management with monthly inventory control and weekly stock ordering Education

Bachelor's of Science in Psychology

MACU - Oklahoma City, OK

2016 to 2020

Associate in Arts and Ethics

MACU - Oklahoma City, OK

2012 to 2016

Skills

Microsoft Office, Excel, PowerPoint, multi-line phone system, calendaring, A/R, customer relations, OneNote, Lexus Nexus, invoicing; client communication, AppColl, trademarks, patents (6 years), Billing, Filing, Outlook, Receptionist

Additional Information

SKILLS PROFILE

- Multi-line Phone Systems

- Advanced MS Office Suite knowledge

- Time management

- Customer service expert

- Excel spreadsheets

- Self-directed

- Seasoned in conflict resolution

- Courteous demeanor

- Telecommunication skills

- Professional and mature

- Data entry

- Proofreading/ Editing

- AR/AP

- Mail management

- Meticulous attention to detail

- Strong organizational skills

- Active listening skills

- Energetic work attitude

- Inventory control familiarity

- Invoice processing

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