RICHARD MATE OSAYO AZU

Mobile: +233-**-*******

Mobile: +233-**-*******

Email: ac8ke2@r.postjobfree.com

Location: Accra, Ghana

CAREER OBJECTIVE

To join a Team, utilize my Computer, Data-Networking knowledge and mathematical skill whilst bringing forth my creativity.

EXPERIENCE

Freelance Test Writer in COMPTIA Networking+ and IT for InfoSec Institute: April, 2015 to May, 2015

Writing original test questions in Networking and IT for InfoSec Institute

Freelance Test Writer in IT Security for InfoSec Institute: March, 2018 to June, 2018

Writing original IT articles in IT Security for InfoSec Institute

Working as a System Support Technician (Manager Role), First National Bank Ghana Limited (FirstRand Group), Accra : July, 2015 to Date

Management of inter-connectivity (ISDN, E1, VPN, WANs) with Service Providers; Vodafone Ghana, MTN Ghana, Millicom Ghana, Airtel Ghana, Comsys Ghana, Internet Solutions Ghana and the Central Bank.

Installing, Testing and Integration of ISDN Circuits between branches and service providers.

Management Core Data Centers including patching of cables and rack management.

Network Designing, Planning and setting up of Branches – providing them with Data and Voice.

Management of Disaster Recovery and Business Continuity Processes and programs.

Exploring and implementation of cost saving initiatives in IT.

Management of costs and expenses within approved budget to achieve cost efficiencies.

Delivering of exceptional IT Support service that exceeds customers' expectations through proactive, innovative and appropriate solutions.

Management of objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements.

Management of CA service desk and incidents towards providing efficient IT support, aligned to SLA's and agreed standards.

Minimising system downtime through pro-active monitoring and planning.

Ensure trending and minimisation of recurring problems.

Maintenance of relevant systems to ensure integrity of data / functionality - (amongst other) by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate and proactively provide system maintenance and support solutions.

Provisioning of an efficient IT administration service through careful and timeous planning, reporting and updating of all related information.

Implementation of all steps within IT development and meeting governance in terms of legislative and audit requirements.

Management of personal development to increase own competencies.

Supporting peers and colleagues across IT functions through knowledge management, sharing, mentoring and coaching.

Configuration of network devices such as Cisco WS-C3850-48U, 2912/K9, 2911/K9, WS-C3650-48PS, C3900-SPE100/K9, ASR1002-X, IR809G-LTE-GA-K9, AIR-CAP3702I-H-K9, ISR 4331/K9

Managed over $50,000 dollar budget within the past 2 years in purchasing Cisco devices.

Management of all network devices for First National Bank Ghana.

Working as a Field Engineer / Enterprise Business Solutions, Vodafone Ghana, Cantonments : 2006– to June, 2015;

Setting up and troubleshooting of Data Networks (E1, ISDN, VPN, WAN via copper, optical fibre and microwave radio) for Enterprise Customers such as Tullow Oil, Major Banks in Ghana, Amercan Mining Services, Kosmos Energy, Golden Star Resources and over 700 major Enterprise bodies in Ghana.

Provisioning of services (Voice and Data) on Vodafone Ghana’s DSLAM ( Digital Subscriber Line Access Multiplexer) nationwide.

Configuration of services (Voice and Data) over modems such as Orion series of products, RAD series of products for Enterprise Customers on Vodafone Ghana’s network.

Patching of fibre cords on Vodafone Ghana’s Digital Distribution Frame (DDF).

Determining fibre break points using the Optical Time Domain Reflection (OTDR) meter.

Testing of E1s with the Argus 125 tester.

Acted as the main Special-Point-of-Contact (SPOC) during cases where cutomers disputed Vodafone’s quality of service, and won back the trust of all such Enterprise Customers.

Acted as a specialist Engineer during delivery of complex services where speed and Bandwidth were of major priorities.

Assisting ADSL Broadband Installation and Restoration of Faults, Vodafone Ghana, Cape Coast 2005 – 2006;

Stringing of coper cables (1mm to 3mm diameter) from Distribution Points to Customer’s demarc.

Mounting of 5-metres to 9-metres wooden and steel poles to standard.

Ensuring steel and wooden mounted poles are properly tensioned using approtiate stay.

Extension of copper networks from urban to rural areas using at least 300 metres of copper cables, poles, tensioners, hoist, safety belts and helmet.

Working as the Officer In Charge of Fixed Cellular Terminal Installation, Ghana Telecom, Cape Coast: 2004 - 2005;

As an innovation, I installed a full version of Network Monitor Software to determine signal strengths, Cell ID’s etc for new Fixed Cellular Terminal Installations (FCTs). FCT was another way of providing telephone services to customers who lived in areas further than the maximum loop length for copper.

.

During the installation of FCTs, I used the Garmin GPS device to pick GPS coordinates for location where devices were installed.

Working as the Officer In Charge of Test Room/MDF Ghana Telecom, Cape Coast: 2003 - 2004 ;

Taking advantage of MS Excel’s powerful formulas, I created n database to manage a total of 7,000 customers during the cut-over form the NEAX ( an old Japanese telephone exchange) to a new ALCATEL Digital PSTN switch.

I administered (using Tarantella Database) the physical network details (copper points) for over 3,700 Customers.

I was appointed as Team Lead for copper testing officers.

Achievements

As a result of dedication, continuous monitoring and professional troubleshooting of customer’s previous service before upgrade, Vodafone Ghana won a contract worth over $ 100,000 from an Enterprise Customer, and I was rewarded as a “Vodafone Local Hero” in 2011.

I was commended by the CTO-Vodafone Ghana as part of a group of three who worked tireless day and night to bring up the service of an Enterprise Customer which was down for seven months.

Introduced a software(first to be realised) that is in the process of being adapted as a model software to measure and test Bandwidth as against Speed of services delivered to Enterprise Customers in Vodafone Ghana.

At First Nationa Bank Ghana Limited, I introduced a device which was installed in Data Centers and ATM off-sites to manage and report temperatures for normal and critical levels. The device also controlled power supplying connected loads.

Professional Bodies

Alumni Member of the “ Institute of Electronics and Electrical Engineers” IEEE since 15th September, 2011

IET : Member since November, 2017

EDUCATION

Bsc. Engineering Physics, 2008 – 2011, with Distinction from University of Cape Coast, Ghana.

Cisco Certified Network Associate with ID, CSCO12146407 and Verification number 410214170938GNXI

Diploma in Telecommunication Engineering, 2001 – 2003, with Distinction from the Multimedia University, Malaysia.

Preparing for Cisco Certified Network Professional (CCNP) exams.

COMPUTER SKILLS

Operating System Environments

I have the ability to fully operate in the following Operating System environments: Windows Servers, and Linux-flavoured environments.

Applications Softwares

Programing Environment

Microsoft Excel, Microsft Power Point, Microsoft Word, Microsoft Open Office. Ability to run multiple OS’es like MS Vista, MS XP and Ubuntu on the same platform using SUN’s Virtual Box. NetBeans IDE and several proprietary softwares.

Theoretical knowledge in Java,Fortran and MATLAB.

INTERESTS

I’m a Technology savvy person who loves finding out new technologies and their impacts on individuals and their environment. I also enjoy finding out how things work using math, physics and Technology.

REFEREES

Professor Paul Kingsley Buah-Bassuah

Professor – Physics Department

University of Cape Coast

020-*******

ac8ke2@r.postjobfree.com

Michael Vowotor

Lecturer

University of Cape Coast

ac8ke2@r.postjobfree.com

Emmanuel K. Mireku

Sales and Business Development Manager – Enterprise

Ostec Ghana

050*******

ac8ke2@r.postjobfree.com

Joseph Mensah

Team Lead / Accra East

Enterprise Business Solutions

Vodafone Ghana

020*******

ac8ke2@r.postjobfree.com

Contact this candidate