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Customer Service Manager

Location:
Bastrop, Louisiana, United States
Salary:
55,000
Posted:
February 21, 2019

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Resume:

Summary

Skills

Experience

ANDRE SIMPSON

*** ******* ****, *********, ** 39180 H: 318-***-**** ac8kds@r.postjobfree.com Operations and Co-Manager with more than 20 years of experience planning, developing and implementing company goals.

Microsoft Office

Quick learner

Cleaning and sanitizing techniques

Safety measures

Operations management

Positive learning process

Heavy lifting

Training and development

Supply replenishment

Product ordering

File/records maintenance

Excellent communication

Time management skills

Operations Manager Nov 2018 to Current

Love's Travel Stops & Country Stores Inc. - Tallular, La Assisted in training new hires in equipment inspection, operation and programming.

Examined problem-solving concepts, including quantitative methods and techniques, and approaches to optimizing organizational operations and facilitate decision-making.

Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.

Identified shared data elements and relationships between data elements and processes, people and systems.

Managed day-to-day operations, including supervision and assignment delegation for over 25 team member.

Served as key corporate representative, liaising with various parties in support of operational excellence.

Supervised department managers and staff members to ensure optimal productivity.

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.

Maximized transition efficiency and planned and executed physical relocation including floor plans, furnishings and wiring placement. Contributed to development of corporate objectives, strategies, and goals, collaborating with department heads in the establishment of quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality principles awareness, issues and corrective actions.

Drove sales by effectively up-selling products to customers. Established work priorities to meet contractual obligations for schedule and installations.

Devised business and technology strategies to create performance metrics, reporting, and analysis systems in support of investigative operations. Achieved maximum performance across safety, maintenance, and production metrics.

Reduced financial losses and downtime by formulating effective processes. Proactively identified and solved complex problems that impacted operations management and the business direction.

Developed, recommended and implemented strategies to improve employee work quality and speed.

Ensured that employees were adequately trained on processes and equipment use.

Implemented policies and standard operating procedures and managed quality, customer service and P&L to implement improvements. Co-Manager Jun 2000 to Apr 2018

Wal-mart Stores Inc. - Ruston, La

Managed teams and monitored objectives within an established framework. Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.

Established organizational vision and developed strategies to achieve sales, profit and loss and customer service goals.

Elevated customer satisfaction ratings by resolving issues and fostering speedy resolution.

Coordinated with partners and vendors to process and close sales. Proactively identified and solved complex problems that impacted management and business directions.

Represented the company to customers, suppliers and third-party stakeholders. Identified inefficiencies and made recommendations for process improvements. Reduced process lags, recruiting, hiring, training, coaching and managing administrative staff to ensure optimal productivity. Monitored, managed, and communicated strategic objectives. Managed daily business operations, including sales, logistics, customer service and problem-solving.

Implemented policies and standard operating procedures and managed quality, customer service and P&L to implement improvements. Met unique and special requirements by supplementing program policies for adequate internal control.

Ensured that employees were adequately trained on processes and equipment use.

Spearheaded special projects and increased efficiency through effective emergency resolution.

Developed, recommended and implemented strategies to improve employee work quality and speed.

Assisted with periodic departmental audits.

Administered accounts payable and accounts receivable functions, daily cash reconciliation, returned merchandise approval, sales reporting, invoicing and budget management.

Proactively identified and solved complex problems that impacted operations management and the business direction.

Monitored project schedules for over ten projects at a time. Addressed customer issues to ensure swift and successful resolution. Handled all scheduling for store shifts to ensure proper staffing at all times. Replenished merchandise, welcomed customers, responded to questions and maintained the overall presentation of store.

Coached and developed store associates through formal and informal interactions.

Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results. Communicated store policy violations to the leadership team in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Kept current on market and product trends to effectively answer customer questions.

Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Built customer confidence by actively listening to concerns and giving appropriate feedback.

Assistant Store Manager Aug 1994 to Jun 2000

County Market - Shreveport, La

Conducted analysis to address productivity and employee needs which resulted in improved employee morale.

Addressed customer issues to ensure swift and successful resolution. Processed credit and debit card payments and returned the proper change for cash purchases.

Handled all scheduling for store shifts to ensure proper staffing at all times. Replenished merchandise, welcomed customers, responded to questions and maintained the overall presentation of store.

Mentored the team on effective upselling and cross-selling techniques. Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to the team.

Coached and developed store associates through formal and informal interactions.

Led teams in the planning, implementation and execution of merchandising and operating initiatives.

Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.

Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others. Promoted and supported strong relationships with local community organizations in the surrounding area.

Performed daily activities in a timely manner, including managing the housekeeping and inventory needs of the store.

Ensured proper organization of the store, responded to customer complaints and answered questions in a timely and knowledgeable manner. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Answered customers' questions and addressed problems and complaints in person and via phone.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Described use and operation of merchandise to customers. Processed all sales transactions accurately and in a timely fashion. Maintained friendly and professional customer interactions. Worked as a team member to provide the highest level of service to customers. Kept current on market and product trends to effectively answer customer questions.

Consulted with customers on the latest styles and trends. Processed shipments and maintained organized stock shelves. Held each team member accountable for achieving brand and performance goals. Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Kept the showroom clean and maintained neat, orderly product displays. Recruited, hired, developed and retained retail talent for the company. Built and maintained effective relationships with peers and upper management. Educated customers on product and service offerings. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Assistant Produce Manager Jun 1991 to Aug 1994

Minden Market - Minden, La

Planned attractive displays and ensured all displays were replenished. Priced produce to achieve margin and sales goals while maintaining a competitive pricing profile.

Trained and coached new team members.

Received produce deliveries and unloaded produce.

Provided clear, attractive and consistent signage. Maintained department equipment and advised general manager of equipment repair needs.

Participated in quarterly inventory counts and conducted inventories. Trimmed, washed and bundled produce.

Assisted customers with produce questions and special orders. Conducted performance evaluations and recommended pay increases within the department's budget.

Ensured displays were replenished, rotated and culled several times daily. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Offered direction and gave constructive feedback to motivate team members. Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Processed shipments and maintained organized stock shelves. Opened and closed the store, which included counting cash drawers and making bank deposits.

Marked clearance products with updated price tags. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Recruited, hired, developed and retained retail talent for the company. Shared product knowledge with customers while making personal recommendations.

Offered exceptional customer service to differentiate and promote the company brand.

Kept the showroom clean and maintained neat, orderly product displays. Consulted with customers on the latest styles and trends. Placed special merchandise orders for customers.

Built and maintained effective relationships with peers and upper management. Described use and operation of merchandise to customers. Resolved customer problems by investigating issues, answering questions and building rapport.

Communicated information to customers about product quality, value and style. Kept current on market and product trends to effectively answer customer questions.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Held each team member accountable for achieving brand and performance goals. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash Education and Training

registers and creating staff assignments.

Informed customers about all product lines and services offered by the company. Communicated store policy violations to the leadership team in a timely manner. High School Diploma 1991

Lakeside Junior-Senior High School - Sibley, LA



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