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Customer Service Administrative Assistant

Alliston, Ontario, Canada
February 21, 2019

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Melody Francis

*** **** *. ****** ***,

Alliston, ON, L9R 0J5



Career oriented, highly motivated, and good communication skills.

Dedicated and hard working with excellent organizational and interpersonal skills.

Always punctual, extremely dependable and work well independently as well as in a team

Excellent prioritization skills with ability to multi-task and exceptional telephone manner


Customer Service/purchasing

Respond to customer inquiries via incoming calls and emails, responsible for tracing shipments, communicate with multiple terminals and sub-contracted transportation companies to locate, deliver and pick-up shipments

Taking customer’s orders and any inquiries on products

Coordinate order entry, purchasing of all customer and company related goods

Create purchase order and communicate with vendors to meet order deadlines

Setting up and updating inventory and purchasing information in a variety of spreadsheets and databases, submitting shipping requests and customs documents

Review requisition orders for accuracy, verify stock availability form current inventories, obtain price quotations from catalogues and suppliers, calculate costs of orders

Cashing out customers, meet and greet customer, customers inquiries, price checking products Number One Cashier for all of Canada for doing Credit Card Applications for Wal-Mart Master Card. Up sell products, count cash float beginning and at end of shift, clean up register after shift is completed and returns of products to the floor that customer did not purchase


Answer incoming calls for multi phones lines, greet visitors and announce them accordingly

Maintain telephone lists up to date all site and personnel, responsible for running the front desk efficiently

Ability to take correction and constructive criticism from management

Ability to handle and process large volumes of paperwork with extreme accuracy

Responsible to ensure all individuals entering the company premises sign-in and out of the visitors log

Track staff attendance on a daily basis, refer to office shared calendar

Manage, track and distribute faxes, and courier packages as required

Receive, send and forward e-mails, create and maintain files on Excel spreadsheet

Create file and labels for job files, Accounts Payable and general files

Sort, open, date and distribute in coming and out going mail as per specific instruction, order courier services as needed

Manage and maintain the booking of all meeting rooms ensuring preparedness for upcoming meeting

Order catering and provide refreshment for meeting / guests as required

Charge or forward invoices to appropriate accounts, process purchases, resolve delivery and other problems with suppliers, prepare and maintain purchasing files reports and records

Researched companies for productivity quality, cost and quantities of products

Assisting in production quality investigations and recalls


Inventor control on all equipment, Bag Filters, Carbon & Filter Media as well as all related

Office Equipment and Supplies

Set up and maintain inventory control system controlling the flow of products in the warehouse; maintaining product and cost information, assessing buying alternatives, ordering products, analyzing freight costs

Office assistant/administrative

Prepare proposal, contracts, letters, memos and quotes; provide administrative support to the office team and oversee the central filing process

Provide general information to clients and the public, type and proofread correspondence forms and other documents, mail invoices

Update all telephone listing and distribute accordingly, manage the basic maintenance of office equipment as needed and develop and distribute communication to the team on behalf of the office Manager.

Co-ordinate orders with company drivers and assist drivers with preparation of marketing materials for the next day’s deliveries.

Maintain office standards and procedures, general housekeeping to ensure efficient operations

Performing credit checks and approvals on customers, prepare and submit expense reports on a bi-weekly basis

Creating bill of lading and preparing orders for shipments / ordering all necessary products

Customer service, order entry, processing all incoming orders by e-mail, phone and fax

Domestic and trans boarder shipments, (HST) harmonize system tariff number

US customers broker papers NAFTA Certificate, commercial invoice, certificate of compliance

Profoma invoices, B13A for shipment over $2,000.00 for oversee customers

Handling customer inquiries regarding goods ordered and returned items

Daily banking deposits and general office administration duties as required

Accounts Payable / Accounts Receivable/Collections

Full cycle accounts payable/receivable and collections

Confirm receipt of goods of services, verify approval using a purchase order or other authorization document

Confirm the invoice amount for accuracy, prepare and complete check run for amount due, mail check

Record the accounts payable transaction in the general ledger, A/P transaction is automatically recorded in the A/P ledger until month end closing process begins

Invoices are created for goods or services sold

Process sales orders, delivery and send order confirmation, process in the general ledger A/R transaction is automatically recorded in accounts receivable ledger until month end closing process begins

Job costing, monitoring invoices against contracts

Handling customer inquiries regarding product ordered and returned Items

Credit collection of all past due accounts, call customers to obtain payment to enforce terms stipulated on invoices

Handle all incoming calls for assigned collection queries, liaise between customer, sales reps and customer service, posting AR payments, sending monthly AR statements to customers

Collaborate with the accounting supervisor to maintain collection goals, monitor customer payments and resolve deductions and short payments discrepancies

Possess a high level of moral judgment for handling confidential information and monetary transactions

Match invoices with purchase orders, process transaction in a timely manner, reconcile vendor ledgers, post company credit card statement purchases to the appropriate chart of accounts

Posting cheques, credit card, process cash receipts transaction, working with excel spread sheets

Print computerize and manual cheques for multiple interoffice companies


Quick Books Pro: 2009, 2010 & 2011, SAP, Simply Accounting, M.Y.O.B, In House Accounting, Claris Works and File maker Pro

MS Word, MS Excel 2003, 2010, MS Outlook, WordPerfect and Lotus 123

AS 400 Info Pro, Business Vision

Work History

April 2017 ~ December 2017

Western Canada Express

Customer Support Agent – Full-Time

November 2008 ~ Current

Walmart Supercentre

Customer Service Associate - Part -Time

May 2013 ~ August 2013


Accounts Payable / Reception – Contract

November 2012 ~ April 2015

Agencies Temporary Contract Assignments

April 2011 ~ October 2012

Hewitts Mobile Welding & Repair

Contract Bookkeeper - Perm. Position

February ~ March 2011

Satin Finish Hardwood Flooring

Payroll Assistant - Contract Position

December 2010 ~ January 2011

MPH Graphics Inc.

Administrative Assistant - Contract Position

January 2008 ~ Sept 2010

RN Design Limited

Accounting Clerk - Full Time

June 2007 ~ October 2007

Quality Wire Mfg Company

Office Administrator /AP/AR & Collections - Contract

July 2006 ~ Feb 2007

Allied Medical Instruments Inc.

Accounts Receivable /Collection Clerk Specialist – Contract

April 2005 ~ April 2006

Filter Innovations Inc.

Order Desk/CSR/Logistic/Purchasing Agent


Sheridan College

Brampton, Ontario

*Administrative Assistant/Diploma

MS Word, WordPerfect and Excel

Business Communication Etc.

Dawson College

Montreal, Quebec

*Business Administration Course

WordPerfect, Lotus 123 DOS Version and Computerized

Accounting in accounts payable and Receivable

Sault Saint Louis Provillion Professional

Lachine, Quebec

*Office Automation/Diploma

WordPerfect, Lotus 123 Basic Accounting, Dicta, Office Procedures Etc.

Contact this candidate