Melody Francis
Alliston, ON, L9R 0J5
ac8kdr@r.postjobfree.com
Profile
Career oriented, highly motivated, and good communication skills.
Dedicated and hard working with excellent organizational and interpersonal skills.
Always punctual, extremely dependable and work well independently as well as in a team
Excellent prioritization skills with ability to multi-task and exceptional telephone manner
Skills
Customer Service/purchasing
Respond to customer inquiries via incoming calls and emails, responsible for tracing shipments, communicate with multiple terminals and sub-contracted transportation companies to locate, deliver and pick-up shipments
Taking customer’s orders and any inquiries on products
Coordinate order entry, purchasing of all customer and company related goods
Create purchase order and communicate with vendors to meet order deadlines
Setting up and updating inventory and purchasing information in a variety of spreadsheets and databases, submitting shipping requests and customs documents
Review requisition orders for accuracy, verify stock availability form current inventories, obtain price quotations from catalogues and suppliers, calculate costs of orders
Cashing out customers, meet and greet customer, customers inquiries, price checking products Number One Cashier for all of Canada for doing Credit Card Applications for Wal-Mart Master Card. Up sell products, count cash float beginning and at end of shift, clean up register after shift is completed and returns of products to the floor that customer did not purchase
Reception
Answer incoming calls for multi phones lines, greet visitors and announce them accordingly
Maintain telephone lists up to date all site and personnel, responsible for running the front desk efficiently
Ability to take correction and constructive criticism from management
Ability to handle and process large volumes of paperwork with extreme accuracy
Responsible to ensure all individuals entering the company premises sign-in and out of the visitors log
Track staff attendance on a daily basis, refer to office shared calendar
Manage, track and distribute faxes, and courier packages as required
Receive, send and forward e-mails, create and maintain files on Excel spreadsheet
Create file and labels for job files, Accounts Payable and general files
Sort, open, date and distribute in coming and out going mail as per specific instruction, order courier services as needed
Manage and maintain the booking of all meeting rooms ensuring preparedness for upcoming meeting
Order catering and provide refreshment for meeting / guests as required
Charge or forward invoices to appropriate accounts, process purchases, resolve delivery and other problems with suppliers, prepare and maintain purchasing files reports and records
Researched companies for productivity quality, cost and quantities of products
Assisting in production quality investigations and recalls
Inventory
Inventor control on all equipment, Bag Filters, Carbon & Filter Media as well as all related
Office Equipment and Supplies
Set up and maintain inventory control system controlling the flow of products in the warehouse; maintaining product and cost information, assessing buying alternatives, ordering products, analyzing freight costs
Office assistant/administrative
Prepare proposal, contracts, letters, memos and quotes; provide administrative support to the office team and oversee the central filing process
Provide general information to clients and the public, type and proofread correspondence forms and other documents, mail invoices
Update all telephone listing and distribute accordingly, manage the basic maintenance of office equipment as needed and develop and distribute communication to the team on behalf of the office Manager.
Co-ordinate orders with company drivers and assist drivers with preparation of marketing materials for the next day’s deliveries.
Maintain office standards and procedures, general housekeeping to ensure efficient operations
Performing credit checks and approvals on customers, prepare and submit expense reports on a bi-weekly basis
Creating bill of lading and preparing orders for shipments / ordering all necessary products
Customer service, order entry, processing all incoming orders by e-mail, phone and fax
Domestic and trans boarder shipments, (HST) harmonize system tariff number
US customers broker papers NAFTA Certificate, commercial invoice, certificate of compliance
Profoma invoices, B13A for shipment over $2,000.00 for oversee customers
Handling customer inquiries regarding goods ordered and returned items
Daily banking deposits and general office administration duties as required
Accounts Payable / Accounts Receivable/Collections
Full cycle accounts payable/receivable and collections
Confirm receipt of goods of services, verify approval using a purchase order or other authorization document
Confirm the invoice amount for accuracy, prepare and complete check run for amount due, mail check
Record the accounts payable transaction in the general ledger, A/P transaction is automatically recorded in the A/P ledger until month end closing process begins
Invoices are created for goods or services sold
Process sales orders, delivery and send order confirmation, process in the general ledger A/R transaction is automatically recorded in accounts receivable ledger until month end closing process begins
Job costing, monitoring invoices against contracts
Handling customer inquiries regarding product ordered and returned Items
Credit collection of all past due accounts, call customers to obtain payment to enforce terms stipulated on invoices
Handle all incoming calls for assigned collection queries, liaise between customer, sales reps and customer service, posting AR payments, sending monthly AR statements to customers
Collaborate with the accounting supervisor to maintain collection goals, monitor customer payments and resolve deductions and short payments discrepancies
Possess a high level of moral judgment for handling confidential information and monetary transactions
Match invoices with purchase orders, process transaction in a timely manner, reconcile vendor ledgers, post company credit card statement purchases to the appropriate chart of accounts
Posting cheques, credit card, process cash receipts transaction, working with excel spread sheets
Print computerize and manual cheques for multiple interoffice companies
Software
Quick Books Pro: 2009, 2010 & 2011, SAP, Simply Accounting, M.Y.O.B, In House Accounting, Claris Works and File maker Pro
MS Word, MS Excel 2003, 2010, MS Outlook, WordPerfect and Lotus 123
AS 400 Info Pro, Business Vision
Work History
April 2017 ~ December 2017
Western Canada Express
Customer Support Agent – Full-Time
November 2008 ~ Current
Walmart Supercentre
Customer Service Associate - Part -Time
May 2013 ~ August 2013
JEMPAK
Accounts Payable / Reception – Contract
November 2012 ~ April 2015
Agencies Temporary Contract Assignments
April 2011 ~ October 2012
Hewitts Mobile Welding & Repair
Contract Bookkeeper - Perm. Position
February ~ March 2011
Satin Finish Hardwood Flooring
Payroll Assistant - Contract Position
December 2010 ~ January 2011
MPH Graphics Inc.
Administrative Assistant - Contract Position
January 2008 ~ Sept 2010
RN Design Limited
Accounting Clerk - Full Time
June 2007 ~ October 2007
Quality Wire Mfg Company
Office Administrator /AP/AR & Collections - Contract
July 2006 ~ Feb 2007
Allied Medical Instruments Inc.
Accounts Receivable /Collection Clerk Specialist – Contract
April 2005 ~ April 2006
Filter Innovations Inc.
Order Desk/CSR/Logistic/Purchasing Agent
Education
Sheridan College
Brampton, Ontario
*Administrative Assistant/Diploma
MS Word, WordPerfect and Excel
Business Communication Etc.
Dawson College
Montreal, Quebec
*Business Administration Course
WordPerfect, Lotus 123 DOS Version and Computerized
Accounting in accounts payable and Receivable
Sault Saint Louis Provillion Professional
Lachine, Quebec
*Office Automation/Diploma
WordPerfect, Lotus 123 Basic Accounting, Dicta, Office Procedures Etc.