Elina Arroyo

Los Angeles, CA *****

ac8kd6@r.postjobfree.com

213-***-****

Work Experience

LEAD CLERICAL

California State Universty of Los Angeles, University Writing Center - Los Angeles, CA 2016 to Present

As lead clerical I have trained incoming staff on center procedures such as answering phones, creating online profiles/appointments, office etiquette, filing, and using online applications. My duties at the Writing Center include using an online appointment database, training incoming staff on office procedures/databases, keep track of students personal information, communicating between management and other Writing Center staff, as well as greeting and taking care of the needs of incoming students. I also replenish materials throughout the center and keep common areas tidy and organized. SERVER

Mancora Peruvian Cuisine - Alhambra, CA

2017 to 2018

Before taking on the position of lead server, I worked with the restaurant owner to help open the establishment in January of 2017. I assisted in brainstorming restaurant concept ideas, staffing structure, and management styles. As lead server I worked with other team members to help run shifts as smoothly as possible. I used my excellent customer service and sales experience to up-sell specialty dishes and create a wonderful dining experience for all of our customers. ASSISTANT MANAGER

Little Caesars - El Monte, CA

2014 to 2016

As assistant manager I ran labor, conducted banking procedures, counted inventory, delegated responsibilities throughout the crewmembers, and attended customers regarding phone orders or complaints.

Education

Bachelors of Arts in Anthropology

CALIFORNIA STATE UNIVERSITY OF LOS ANGELES

2014 to 2018

High school or equivalent

Ramona Convent Secondary School

2010 to 2014

Skills

CUSTOMER SERVICE (5 years), RECEPTIONIST (3 years), RETAIL SALES (2 years) Certifications/Licenses

Dean's List Recipient

2016 to 2018

Maintained over a 3.5 GPA and received Dean's List awards starting in the Fall semester of 2016, up until graduation in December of 2018.

CPR/First Aid

2015 to 2019

Additional Information

SKILLS

• Hard working

• Organized

• Proficient in customer service engagements

• Self-starting

• Motivated

• Reliable

• Adaptable

• Approachable

• Fluent in Microsoft Office applications

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