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Management Support

Waxhaw, North Carolina, United States
February 21, 2019

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**** ********* **, ******, ** 405-***-****

Professional Experiences:

• Worked in a fast-paced environment and maintained strong analytical skills.

• Background in healthcare IT and working knowledge of multiple Facets applications, core system tables, and configuration dependencies.

• Experienced in coordinating with other Systems Configuration Analysts, Operations, Development, and other IT resources as required.

• Communicated with technical and business partners to find the requirements and meet the deadlines.

• Supported operations and systems for users both in-house, telecommuting, and in the field.

• Administered desktop computers, phones, smartphones, various software programs and updates in the company.

• Worked with a team and ensured proper system and software installation & integration.

• Worked with outside companies/support personnel as needed for software upgrade and system configuration.

• Maintained security, backup, and redundancy strategies.

• Followed up with vendors and other IT personnel for problem resolution. For e.g. Opened and HP support ticket and followed up.

• Prioritized work to meet the level of service deadlines.

• Supported the user-based issues and escalated if needed. Experiences:

Capstone Project

INOVA Hospital May-Aug 2018

• Supported overall project objectives, test development, and document test scripts.

• Managed and coordinated IT activities during the lifecycle of multiple applications.

• Provided front-line application and hardware support for multiple applications.

• Actively and consistently supported all efforts to simplify and enhance the customer experience.

• Accessed and manipulated data sources of differing complexities.

• Assisted in-house billing design, change request management, and on-site support.

• Worked with a technical lead, as changes and upgrades are implemented, to coordinate testing and auditing of the process with Information Technology, working out issues with customers and vendors, making changes and corrections as needed.

• Monitored deliverables, ensuring timely completion of projects.

• Worked closely with development and deployment team in an agile methodology.

• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

Intern Aug 2017-Nov 2017

YMCA Healthy Living Center

• Provided support to prepare program guidelines for individuals with Multiple Sclerosis.

• Worked closely with the team lead in managing and implementing Live Strong Program.

• Assisted in membership management within the YMCA system.

• Coordinated with the YMCA staffs to operate the daily scheduled classes and activities.

• Supported in generating monthly and quarterly reports.

• Responded to request made via change request management, issues management and provided on-site support.

• Assisted in the planning, design, and development of IEC-BCC materials.

• Ensured all the programs detail for each day and report to Program Coordinator. IT Associates June 2014-Jan 2016

Suaahara Program / USAID – Mustang (Nepal)

• Actively supported in developing and documenting user methods and procedure. Documentation and consultation services to include system reviews and recommendations.

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

• Assisted in the planning, design, and development of new applications and enhancements to existing applications.

• Meet with decision makers, systems owners, and end-users to define business requirements and systems goals, and identify and resolve business systems issues.

• Ensured compatibility and interoperability of in-house computing systems.

• Decommissioning of the old servers and keeping track or decommissioned and new servers using inventory list.

• Responsible for setting cron jobs on the servers. Handling problems or requirements as per the ticket (Request Tracker) created.

• Participated in on-call rotation to provide 24X7 technical supports.

• Managed tasks and acted as point of contact for off-shore teams. Field Coordinator May 2013- May 2014

Suaahara / USAID – Nawalparasi (Nepal)

• Installation and configuration of Red Hat Linux, Solaris, Fedora, and CentOS on new server builds as well as during the upgrade situations.

• Log management like monitoring and cleaning the old log files.

• System audit report like no. of logins, success & failures, running cron jobs.

• System performance for hourly basis or daily basis.

• Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve approximately 8 tickets per day.

• Assisted in programming operating system from Windows 2000 to XP for 35 workstations.

• Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.

Technical Skills

• Programming Languages: SPSS, Epidata, Epi-info

• Software: Microsoft Office, Microsoft Access

• Operating System: Windows, Mac OS, Unix/Linux

• Professional: Self-motivated, creative thinker, detail-oriented, excellent time management skills

Research Experience:

• Researched big data challenges and its implementation in the Healthcare industry as a part of the course requirements.

• Extensive research on Open Source Cloud Apps Solution in the healthcare industry. Education

Master of Science in Information Technology December 2018 IGlobal University

Vienna, Virginia

Master of Science in Wellness Management December 2017 Health Promotion

University of Central Oklahoma

Edmond, Oklahoma, USA

Associates and Honors

General Member: Rotaract Club of Pokhara Midtown –R.I. District 3292, Nepal A youth wing for the age group 18 – 30 of International Rotary Foundation to provide an opportunity for young men and women to enhance the knowledge and skills that will assist them in personal development, to address the physical and social needs of their communities and to promote better relations between all people worldwide through a framework of friendship and service. ( Honors: President’s List (4.0 GPA), IGlobal University, 2018

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