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Customer Service Life Insurance

Southfield, Michigan, United States
February 21, 2019

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Karen A. Clark

***** ****** ****** *******, ** **235 Phone: 313-***-**** Objective: Talented and energetic Customer Service Professional with over 20+ years of hands on experience across multiple business platforms. Seeking a challenging full-time position with a leading organization that offers advancement opportunities. Highlights: Skilled at organizing complex projects, defining project priorities, and delegating tasks.

Proficient in the use of various software packages including Microsoft Office Programs.

Can easily break a large project down into smaller pieces, prioritize goals, work under short deadlines without sacrificing creativity.

Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work.

Articulate and creative, offering innovative and practical solutions. Experience: Board of Elections Detroit, MI

Processing Site Assessor Supervisor 09/2005 to Present

Effectively supervises multiple precincts for the Presidential Election.

Ensured that voters were registered, gathered information from master files, collected required documentation and trained new employees on company policies and procedures.

Sorted confidential mail and directed voters to the proper district.

Compiled and verified voter lists from official registration records.

Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.

Conduent Inc. Allen Park, MI

Contractual Project Manager 09/2018 to 11/2018

Planned and managed employee benefits program for the organization.

Enrolled participants into requested well care and smart care plans, explained benefits and responded to caller inquiries.

Was instrumental in providing benefit explanations related to disability, social security administration and life insurance.

Analyzed existing benefits policies of the organization and prevailing practices among similar organizations.

Ensured compliance with legal requirements and maintained excellent service standards.

Responsible for providing customers with disclaimer notices and policies during each call.

AT&T Southfield, MI

Dispatcher 07/2013 to 03/2018

Scheduled install and repair appointments for customers upon request.

Provided status updates to customers regarding technical delays and or facility issues.

Answered in-bound and out-bound calls while partnering with agents from various departments via smart-chat.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Cancer Fund of America LLC Dearborn, MI

Telemarketing Associate 02/2008 to 02/2011

Answered telephone calls from potential customers who had been solicited through advertisements.

Recorded names, addresses, purchases, and reactions of prospects contacted.

Adjusted sales scripts to better target the needs and interests of specific individuals.

Was instrumental in securing monetary donations for hospice and stage four cancer patients.

Education: Cody High School - Diploma Detroit, MI

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