Preetpal Mohan

** - **** ***** *******, *********** ON L5L 3L8

Cell: 905-***-**** ac8kb1@r.postjobfree.com

Dependable and reliable Customer Service Representative with 5+ years’ experience in retail dedicated to assisting customers to ensure a positive shopping experience

Work Experience

Risk Service Advisor, President’s Choice Bank, Toronto Sept 2018 - Present

Receive inbound calls for President’s Choice Financial Master card

Listen to customers questions and concerns and determine how best to streamline call forwarding mechanism and synchronize various customer databases to reduce average call processing time

Enter and update new customer details in the customer relationship management software according to administrative guidelines

Follow existing SOP’s with the intent of mitigating legal, financial and reputational risk

De-escalate challenging cardholders

Accurately complete appropriate documentation for required transactions

Store Clerk and Cashier, Target, Oakville Nov 2014 - Feb 2015

Provided excellent customer service by greeting customers with a smile and asking what assistance they required to enhance their shopping experience; upsold items to increase sales

Processed cash, debit and credit card payments and correctly counted change to prevent cash overages and shortages

Bagged merchandise and assisted customers by loading their cart

Maintained excellent productivity levels by unloading trucks, scanning merchandise quickly and accurately and re-stocking shelves according to plan-o-gram

Ensured safe work practices were followed such as lifting heavy items and climbing ladders with a partner and cleaning up spills and broken glass using rubber gloves and dust pans

Assisted with recruiting and interviewing new Sales Associates with the opening of new store at Erin Mills Town Centre

Sales Associate/Cashier, Zellers, Oakville Sept 2008 - Jan 2013

Stocked merchandise in Fashion Department to ensure inventory was available

Visited sister stores to learn new trends in fashion and attended meetings at Zellers Head Office; assisted supervisor to set up new department layout

Watched premises including fitting rooms and shoe department closely to identify possible theft, ill shoppers and missing children; contacted in-house security in the event of problem

Protected employees and customers by providing a safe and clean store environment

Contributed to team effort by assisting associates on the floor and in the stock room and assisted cashiers when back-up was required

Preetpal Mohan 905-***-****

Education and Training

Health and Safety Awareness Certificate, Ministry of Labour, Province of Ontario 2016

Diploma, Vocational and Life Skills, George Brown College, Toronto ON 2004

Included Computer Science, Mathematics, Science and placement at Baycrest Center

Ontario High School Diploma (OSSD), Iroquois Ridge High School, Oakville ON 2001

Volunteering

Volunteer, M.A.D.D. Halton, Oakville, 2017 - Present

COPP Volunteer, Halton Police, Oakville ON 2011 - Present

References Available upon Request

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