Tonya Smith

Atlanta, Georgia

ac8kaj@r.postjobfree.com

470-***-****

SUMMARY

Proven results in identifying and contributing solutions to company-wide issues through the use of best practices and processes in a performance driven, time sensitive environment.

Solid planning skills, with the ability to manage and prioritize project needs.

Skillful in developing and maintaining excellent relationships with both internal and external customers through effective communication.

Results driven with the ability to organize, plan and prioritize a variety of assignments to improve organizational performance.

Excellent analytical and problem-solving skills with meticulous detail/follow-through.

Comprehensive knowledge in the following software programs and operating systems: Microsoft Office, Sales Force, Ariba, WP, Hwy905, SAP, Lotus, Workday.

PROFESSIONAL EXPERIENCE

Panasonic Appliances and Air-Conditioning – Kennesaw, Georgia

Senior Administrative Coordinator, January 2015 – February 2019

Serves as liaison between Panasonic HVAC group and clients to support client relations.

Provide high level administrative/secretarial support for management and staff for assigned business units.

Process documentation pertaining to budget or general financial management; including invoice and purchase order auditing.

Manage budget preparation and provide budgetary input and forecasting.

Generate revenue and monthly budget analysis reports; monitor expenditures to ensure compliance with approved budget.

Process purchasing documentation, review purchase requisitions and confirm availability of budgeted funds.

Maintain confidential information including department initiatives, commissions, rebates, and credit.

Additional responsibilities as assigned.

Panasonic Appliances and Air-Conditioning – Kennesaw, Georgia

Executive Administrative Assistant, September 2013 – January 2015

Provide high level administrative support to Vice President and act as point of contact for the HVAC Training Center.

Prepare a variety of departmental reports and presentations, gathering and summarizing information from various sources to track departmental spend and maintain operating controls.

Respond to and resolve internal/external inquiries regarding problems or complaints as needed to ensure a high-quality customer-focused environment.

Monitor costs of projects and ensure that invoices are accurate and in line with budget; partner with accounts payable to maintain tracking and reporting.

Compose and prepare clear and concise correspondence for internal and external clients.

Perform other administrative support duties as assigned to facilitate and maintain efficient office operations.

Panasonic Appliances and Air-Conditioning – Kennesaw, Georgia

Administrative Assistant, February 2012 – September 2013

Provide office wide administrative support for managers and employees.

Manage key activities and programs within departments.

Schedule and set-up resources and technology needed for meetings and training, e.g., conference rooms, catering, name badges/signage, Skype.

Communicate status updates, metrics, and activities for assigned projects, programs or departmental initiatives.

Manage office documents in accordance with records management procedures.

Facilitate staff meeting preparation by creating meeting agendas and pre-read materials.

Identify and implement operational improvements/efficiencies that reflect staff needs and organizational best practices.

FDA Tax & Accounting – Riverdale, Georgia

Office Manager, January 2004 – January 2012

Responsibilities include calendar management; domestic / international travel, and event arrangements.

Provide high level administrative and office support to multiple managers, field, and office staff by conducting research, preparing reports, handling information requests, and performing all administrative tasks.

Responsible for message retrieval, resolution, and or appropriate delegation of company shared email and voice mail message in boxes.

Answers incoming calls, screens caller, and transfers to the appropriate staff member or department.

Maintains reservations for conference rooms, tracks vacation schedules, set meetings, update calendars for internal and external staff.

Provides other clerical support as assigned, such as typing correspondence, filing, photo copying, faxing, compiling, binding, distributing company catalogs, open, sort, distribute mail.

Research and compile a variety of moderately complex data to include creating spreadsheets or databases for maintaining and reporting management information; may require some analysis of data.

EDUCATION

Business Management - Clayton College & State University

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