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Customer Service Pharmacy

Location:
Mississauga, Ontario, Canada
Posted:
February 24, 2019

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Resume:

PROFESSIONAL SUMMARY

Diverse registered pharmacist with 10+ years of experience. Proven track record of providing excellent patient care and customer service in high-volume Drug Preparation Premises (DPP), Speciality compounding facility and Retail pharmacy. Demonstrated Superior customer relations skills and a strong sense of professionalism, Excellent communication and interpersonal skills, Strong problem-solving skills including the experience formulating and executing action plans, and Strong personal computing skills, as well as knowledge of Pharmacy Computer systems (Kroll, Nexxsys, Fillware & Flexipharm).

LICENSES

In good Standing with OCP, License# 609280

SKILLS HIGHLIGHTS

Patient focused with a strong sense of professionalism

Exceptional leadership and teamwork skills

Strong organizational skills and ability to prioritize workload

Strong problem-solving skills

Medication Inventory Management

Aseptic Compounding Technique Certification- PCCA

Injection Certification

CPR & First Aid Certification

Advanced computer literacy

Excellent communication and rapport skills

Strong attention to details

WORK HISTORY

Relief Pharmacist Nov 2017- Current

Prepare, dispense and control medications accurately and timely to patients

Ensure medication and over the counter supplements inventory levels is adequate to meet patients’ needs

Counsel of patients regarding new and additional medications in a friendly, positive and pro-active interaction

Provide timely and positive resolution to patient’s needs and Doctor’s requests/issues

Staff Pharmacist Jun 2015 - Nov 2017

ApoLab Speciality Compounding Pharmacy - Mississauga ON

Dispensed medications with 100% accuracy, manage inventory, perform drug therapy evaluations and medication therapy management.

Collaborated with prescribers and patients to streamline speciality and non-speciality medication therapy.

Supervised and validated the process of packaging and shipping of speciality products to ensure it meets Health Canada regulations for temperature control during storage and transportation of drug products.

Acted as a drug information resource for healthcare providers and patients.

Applied expertise in third party plans to adjudicate claims of varying complexity and ensure compliance with provincial & federal regulations to prevent chargebacks.

Managed procedures that promote the efficient workflow of the pharmacy including assigning roles, coordinating activities, and soliciting team suggestions.

Adhered to all regulatory requirements.

Trained new staff as pharmacists or regulated technicians.

Involved in other pharmacy services as needed e.g. shipping & receiving or monthly audit.

Staff Pharmacist Apr 2012 - Jun 2015

Marchese Health Care – Hamilton ON

Ensured compliance to all legal and provincial pharmaceutical requirements.

Dispensed prescriptions including Biologics and counseling patients to ensure safe dispensing.

Performed Medscheck to identify drug therapy problems and resolve them in a timely manner.

Prepared and dispensed Methadone.

Prepared and administered immunizations.

Supervised and validated the process of packaging and shipping of speciality products to ensure it meets Health Canada regulations for temperature control during storage and transportation of drug products

Collaborated with technicians to accurately dispense prescription medications and ensured the completion of medications and merchandise replenishment.

Supervised blister-packs preparation and accurate organization.

Counterchecked the pharmaceutical compounds for accurate preparation.

Ensured the dispensary area met the industry maintenance standards.

Staff Pharmacist Apr 2010 – Nov 2011

Rexall Pharma Plus – Toronto ON

Dispensed prescriptions and counseling patients to ensure safe dispensing

Performed Medschecks to identify drug therapy problems and resolve them in a timely manner

Ensured dispensed prescription medications follow corporate and regulatory guidelines

Served as a point of contact in the absence of pharmacy manager

Ongoing management of high-volume workflow with good time management

EDUCATION

Certification of Pharmacy Examining Board of Canada, 2007

BS-Pharmacy – Baghdad University- 1987

References Provided Upon Request



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