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Data Entry Customer Service

Toronto, Ontario, Canada
February 24, 2019

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Matina Shrestha Thapa

East York, ON M*C *G*



Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well.



Attention to detail.

Proficient typing skills (54 WPM)

Accurate data entry (92%)

Computer skills and a knowledge of relevant software packages

Good communication skills, both written and verbal

Ability to work independently

Editing skills

Discretion with confidential data

Organizational abilities

Administrative skills

A polite phone manner

Good customer service skills


Expertise in Manual Testing Skills

Well versed with the SDLC

Good understanding of Software Test Life Cycle

Very Good knowledge in Functional, Integration and System Testing

Good Knowledge in Smoke, Regression Testing

Good Knowledge in Globalization Testing, Compatibility Testing

Extensive knowledge in writing Test Cases, Reviewing Test Cases

Having good knowledge in Bug Life cycle

Good knowledge of agile methodology

Well versed with managing testing process and automation tools

Knowledgeable verifying functionality of web applications

Good Understanding of participation in stand-up meetings and other required QA meeting such as test planning, retrospective, QA status and update meetings

Good Knowledge in Recognizing and applying risk types, risk management process and software documentation

Well versed with identifying and gathering information for load testing

Knowledgeable recommending workflow for creating a load test scenario

Good knowledge of assigning scripts, run-time setting, performance monitors and load generators

Knowledgeable load testing applications by running various scenarios


Software Quality Assurance Tester (Co-op)

Metex .Inc – Toronto, Ontario, Canada (May 2018 to July 2018)

Created, Updated and Reviewed of Test cases and Test Scenarios.

Created Test plan & Script, Defect Management Templates; Created Initial test plan and developed test cases and test scripts manually.

Wrote test cases for Functional and User Acceptance testing.

Involved in UAT testing, SIT Testing, Regression Testing and Functional testing.

Actively participated in all QA and testing activities during UAT and PROD SDLC.

Actively participated in smoke, functional and ad-hoc testing during SIT phase.

Tested Applications compatibility on different browser versions (IE, Firefox, Chrome).

Tested the Application using different Testing Techniques.

Executed Automated Test Scripts using Unified Functional Testing tool.

Prepared Test Reports and submitted the bug findings to the defect tracking system.

Provided daily/weekly status updates showing the progress of the testing effort and open issues to be resolved.

Prepared meeting notes on daily execution/highlight of the project and send out the reports to managements.

Followed up for resolution of the defects that were identified during the testing.

Participated in reviews, meetings and daily scrum.

Helped troubleshooting issues to the development team.

Summarized the test results and submitted the final report.

Sr. Specialist -Logistic and Support, Commission & Fraud (B2C)

Ncell Private Limited (Part of Axiata group) (2006 -2016)

Generated commission report for the sales performed by distributor.

Built logic into the bonus management system to distribute bonus among the distributors.

Managed the fraud and fake registration of products by following up with concerned departments.

Experiences in Quality Management Software and Processes.

Knowledge and experience in technical aspects of software solution being tested.

Business process understanding.

Collect activation and data entry details of distributors.

Maintain records of all the invoices of Sale department.

Analyze sales of product (SIM Card, Scratch Card, Virtual Funds Transfer) and prepared reports.

Performed more than 100 entries in SAP data processing system.

Tracked the progress of payments, followed up on outstanding payments and updated records.

Supervised the team to ensure effective achievement of targets by monitoring and analyzing the key performance indicators of subordinates.

Trained the team and distributor to carry out orientation and role induction program.

Worked in close co-ordination with Finance, IT, Customer Care and Procurement Team.


Software Quality Assurance and Testing in Information Technology

Centennial College-Toronto, ON (2017 to 2018)

Bachelors in Business Studies

Tribhuvan University- Kathmandu, Nepal (2003 to 2005)

Intermediate of Science and Tech. in Physics, Chemistry, Mathematics

Tribhuvan University-Kathmandu, Nepal (2000 to 2002)


Business Intelligence Tools, Telecom Application CBOSS, CRM, Microsoft office, Microsoft Outlook, STLC/SDLC, SLACK, JIRA, IBM Functional tools, Unified Functional tools, Scrum, Selenium, Java Script, Cucumber, GIT Hub


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