Customer Service / recruiter / breast care specialist
Resume:
SHONTIA JONES
Wixom, MI *****
ac8k8f@r.postjobfree.com
Customer Service/Marketing/Management/ Recruiter/Call Center Client Facing
B2B Marketing
B2B Sales
Team Motivator
Communication specialist
Outstanding interpersonal skills
Core Competencies
Recruiting
Sales recruiting
Proposal development
Strategic sales/marketing
Corporate partnerships
Document/Case management
Internet sales/marketing
Sourcing & screening
Fast Learner
Policy, Business, and talent
Development
Success Factor & ROMA
Employment Experience
Manpower Group Solutions Virtual 05/2015 – 01/2016 Direct Sales Representative/Customer Service Recruiter o High volume sales recruiting
o Experienced using Success Factor,Roma, and Avature o Utilizing creative sourcing methods
o Inbound and Outbound candidate calls
o Coaching, screening, reviewing resumes and preparing candidates before interviews o Networking with local universities and employment agencies o Achieved screening and fully processing candidates for project area in 1 week o Establishing qualified pipeline
o Recruiting talent utilizing booleaning techniques o Career and social media site posting
o Internet Sales
o Business -2- Business marketing
Exquisite Treasures LLC Freelance Consultant 03/2015 - Current Certified Bra Fitter
o Contacting, organizing then successfully conducting appointments with customers I established good working relationships with.
o Aggressive sales
o Established and maintained customer relationship management systems o Inbound and outbound sales, marketing, and customer services calls o Marketing personal styling services and appointments o Case management and consultation for continuing health care o Finance management
o Maintaining CRM system
o Internet sales/marketing
Nordstrom Novi, MI 03/2014 - 05/2015
Sales/Certified Fit Specialist
o Client facing- Contacting, organizing then successfully conducting appointments with customers I established good working relationships with.
o Sold over $ 200,000 in merchandise
o 12 months experience using Taleo
o Aggressive sales
o Established and maintained customer relationship management systems SHONTIA JONES
Wixom, MI 48393
o Inbound and outbound sales, marketing, mzsbjones01@and customer gmail.com services calls o Recognized as a top performer and providing an outstanding customer experience o Recognized by the President of the company as a hard worker and “willing to go the extra mile” o Marketing personal styling services and appointments Metis Group Novi, MI 2006-2015
Senior Executive/Talent Recruiter
o Client facing- for initial, follow up or project completion meetings with clients o Client facing- Representing clients at various engagements o Sr. Executive Management/Administration Support
o Specialized in strategic marketing, grant funding, business and talent development o Recruiting talent utilizing booleaning techniques o Sales recruiting
o Business/marketing/grant proposal development
o Largest proposal approved for investment $1,000,000,000 o Policy and organizational structure development
o Organizational management
o Created job descriptions and postings
o Consultations (non-profit and for-profit)
o High volume recruiting
o Recruited over 400 individuals for various clients o Call center, in-bound and out-bound customer service o Managed full cycle recruiting processes, reviewed resumes, scheduled and conducted interviews, extended employment offers
o Established/managed multiple social media accounts for clients for research, recruiting and marketing purposes
Wired Up Oak Pak & East Point, MI 2001-2003
Manager/Franchise Partner
o Promoted within 3 months, managed second store in 5 months, became a fancies partner in 8 months
o Managed full cycle recruiting processes, reviewed resumes, scheduled and conducted interviews, extended employment offers
o Client/Forward facing
o Hired, reviewed employment documents for full-time and part-time employees o Inventory Management
o Daily bank deposits
o Aggressive sales
o Compensation management
o Human Resource management
o Employment termination
o Initiated leadership initiatives
o Employee training/Development
o Developed and implemented Loss prevention intervention program Toys R US Livonia, MI 2004-2005
Customer Service
o Received the highest raise in my store for excellent performance o Developed special projects and events to increase revenue o Developed outgoing phone marketing campaign for the store top spenders Utilizing client facing techniques
SHONTIA JONES
Wixom, MI 48393
o Sales ac8k8f@r.postjobfree.com
o Customer Service/cashier team trainer
o Given a project of selling 500 mark down items- successfully completed in 12 hours O’Day School of Dance Detroit, MI 1999-2008
Dance Instructor/ Administrative Support
o Bookkeeping
o Sales
o Marketing
o Client facing –Representing the company as an instructor and administration o Trained over 300 dancers
o Offered a position due to outstanding work ethic as a student o Managed incoming and outgoing calls
o Enrollment and Registration assistant
o Development class rules and lesson plans weekly
o Key holder – Opening, closing, securing, and disarming the facility o Billing coordination and disbursement and delivering payments to owners Motor City Dance Factory Oak Park, MI 2001-2006
Dance Instructor/Marketing Rep
o Client facing- Arranging and meetings with local organizations as the studios marketing representative
o Developed marketing campaign material and advertisements o Established partnership with Fairlane Town center Mall for dance outreach o Recruiting talent and staff
o Served as a representative for the owner in establishing partnerships o Managing summer workshops/programming
o Business -2- Business marketing/sales
Education
2013 BA in Applied Science (Marketing specialization) Davenport University 2008 ABA in Marketing (Advertising and promotions) Davenport University
(Relevant Couse Completion)
Business Law
Strategic marketing
Business Ethics
Consumer Behavior
Public Speaking
Organizational Behavior
Accounting
Management
Operations management
Office: Word, Power Point,
Excel, and Access
Copywriting
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