Miranda, Maureen B.

*** ****** ******, *******

San Fernando City, Pampanga

Cell no: 092********

Email add: mailto:ac8k7b@r.postjobfree.com ac8k7b@r.postjobfree.com

Objective:

To work for a known reputable and progressive institution where I can establish effective workmanship, to render my service, and the best of my knowledge, skills, and abilities on the field that I am best suited.

Educational Background:

Tertiary: BACHELOR OF ARTS IN ENGLISH

Pampanga State Agricultural University (formerly Pampanga Agricultural College)

San Agustin, Magalang Pampanga

2007-2011

Secondary: Pampanga State Agricultural University (formerly Pampanga Agricultural College)

San Agustin, Magalang Pampanga

2003-2007

Primary: Magalang Central Shool

Sn. Nicolas, Magalang, Pampanga

1997-2003

Work Experiences:

• Senior Specialist – Lead PST Trainer – HughesNet Technical and Billing

September 2017- up to date

Responsible for Technical Foundations Training for New Hires

Responsible for Product Specifics Training for New Hires

Audits and Coaching on Nesting Phase

Conducting Refreshers / Upskill Training

End-to End Trainer Certified (Trainer from Communications Training to Technical Foundations Training to Product Specifics Training)

Admin Deliverables / Reporting

• Senior Specialist – Communications Analyst – HughesNet Technical and Billing

January 2016 – up to date

Responsible for Communications audits and coaching of the consultants

Runs discussions related to communications/ grammar and soft skills

Helps in running Communications Class prior to Product Specifics Training

• TSR -- Mcafee Resolution Bay

January 2015- January 2016

Assigned in installing and troubleshooting security software through remote access.

• TSR -- Amazon Kindle

December 2014- January 2015

Part of the representatives borrowed by Amazon to be a technical support for Amazon Kindle gadgets

•CSR- Symantec Enterprise

December 2012 – October 2014

Served as a Customer Service Representative for Symantec (under Licensing Department)

•CSR/ TSR/ Sales Representative – AT&T South East

Sutherland Global Services, Inc. Clark Pampanga

September 2011 – November 2012

(Assist customers with billing, sales issues and basic technical issues)

Experiences Gained:

Able to work with different people and was able to communicate properly with different nationalities of our customers

Able to work on multiple computers through Remote Access.

Good Team player and Multitasking capabilities.

Proven initiative and ability to work with minimal supervisions.

Excellent organizational and motivational skills.

Able to deal with different personalities/ attitudes of trainees.

Affiliations:

Communication Arts Circle

Pampanga Agricultural College (PAC)

Magalang, Pampanga

Member

S.Y. 2007- 2011

Arts and Sciences Society

Pampanga Agricultural College (PAC)

Magalang, Pampanga

Member

S.Y. 2007- 2011

World Collegiate Association for Research Principle

Pampanga Agricultural College Chapter

Magalang, Pampanga

Member

2007- 2011

Supreme Student Council

Pampanga Agricultural College

Magalang, Pampanga

Member

2007- 2011

• Magalang Performing Arts Guild

Magalang, Pampanga

Member

2005-present

Seminars / Trainings:

Lecture-Forum on Task-based Language Teaching

Participant

September 4, 2009

Pampanga Agricultural College (PAC)

Magalang, Pampanga

Lecture-Seminar on Motivational and Attitude Refocusing cum Career Planning

Participant

December 4, 2009

Pampanga Agricultural College (PAC)

Magalang, Pampanga

State of Coaching

Participant / Certified

Sutherland Global Services, Tarlac

• Training and Development Elearning Acceleration –

Participant

Sutherland Global Services, Tarlac

• Continuous Improvement Framework Elearning

Participant

Sutherland Global Services, Tarlac

Personal Background:

Birthday: February 5, 1990

Height: 5’4

Weight: 57 kls..

Gender: Female

Civil status: Single

Nationality: Filipino

Religion: INC

Dialect Spoken: English, Filipino, Pampango

Character References:

• Teddy Nebrida Manabat

Senior Specialist- Quality Analyst

Sutherland Global Services, HughesNet Tarlac

• Danilo Galvez Tuangan

Assoc- Manager – Account Management

Sutherland Global Services - Medion

I hereby certify that the above information is complete, true, and correct to the best way of my knowledge, beliefs and abilities.

MAUREEN BALAYO MIRANDA

Applicant’s Signature

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