Wesley Clayton

*** ** **** ******* ****

Cache, OK 73527

404-***-****

ac8k43@r.postjobfree.com

Objective

To secure a challenging career opportunity that utilizes and appreciates my professionalism, reliability, productivity, and communication skills. I have spent over 15 years in customer service and have successfully worked with customers to understand their needs and let them know that their welfare is top priority.

Qualifications

● Eight Years Office Managerial Capacity

● Fifteen Years Customer Service

● Fifteen Years Data Entry

● Three Years 10-Key Entry

EXPERIENCE

SERCO, LAWTON, OK - GENERAL CLERK III

APRIL 2016 - June 2018

● Making decisions among widely varying methods and procedures to process complex transactions and select or devise steps necessary to complete assignments.

● This position provides telephone support.

● Posts information to agency records and modifies forms or records.

● Performs data entry and retrieval and performs arithmetical computations.

PITNEY BOWES/ LIBERTY MUTUAL, ATLANTA, GA - CUSTOMER SERVICE ASSOCIATE

DECEMBER 2011 - DECEMBER 2015

● Provides support and assistance to underwriting staff.

● Perform administrative duties regarding new and renewal accounts.

● Responsibilities include collecting data and organizing reports PARADIGM SECURITY SERVICES, ATLANTA, GA - SECURITY OFFICER

DECEMBER 2011- DECEMBER 2015

● Provide clients with cutting edge security services that truly protect their assets and their environment.

● Thinking out of the box, being completely open to new ideas and techniques.

● Addresses the security needs of the clients using every tool at my disposal.

DEPARTMENT OF COMMUNITY HEALTH, ATLANTA, GA -

MAILROOM MANAGER

JANUARY 2003 - JANUARY 2010

● Invoices prepared for reviews of Monthly Reports.

● Maintain accurate records and logs in payments received.

● Responsible for contacting individuals in the effort to collect payments for overdue accounts.

SEARS, ATLANTA, GA - MASTER COLLECTOR/ DATA ENTRY

FEBRUARY 1999 - DECEMBER 2002

● Maintained accurate records on loans and logs of customer interactions.

● Often assigned difficult customers due to ability of defusing stressful interactions.

● Personable manner influenced customers to make payments resulting in earning top collector in several levels of collections. BUSINESS MANAGEMENT ENTERPRISES (JAMES DENNIGAN),

FLUSHING, NY - ASSISTANT MANAGER

JANUARY 1986- JANUARY 1992

● Supervised three employees.

● Provided inventory control.

● Conducted cash transactions as well as provided active support to the manager in daily operations.

EDUCATION

HIGH SCHOOL EQUIVALENCY- DIPLOMA

SKILLS AND ABILITIES

Software- Windows, PeopleSoft, and Microsoft Office Suite: Word and Excel Superb Math Abilities

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