Customer Service Data Entry
Resume:
Wesley Clayton
Cache, OK 73527
**************@*****.***
Objective
To secure a challenging career opportunity that utilizes and appreciates my professionalism, reliability, productivity, and communication skills. I have spent over 15 years in customer service and have successfully worked with customers to understand their needs and let them know that their welfare is top priority.
Qualifications
● Eight Years Office Managerial Capacity
● Fifteen Years Customer Service
● Fifteen Years Data Entry
● Three Years 10-Key Entry
EXPERIENCE
SERCO, LAWTON, OK - GENERAL CLERK III
APRIL 2016 - June 2018
● Making decisions among widely varying methods and procedures to process complex transactions and select or devise steps necessary to complete assignments.
● This position provides telephone support.
● Posts information to agency records and modifies forms or records.
● Performs data entry and retrieval and performs arithmetical computations.
PITNEY BOWES/ LIBERTY MUTUAL, ATLANTA, GA - CUSTOMER SERVICE ASSOCIATE
DECEMBER 2011 - DECEMBER 2015
● Provides support and assistance to underwriting staff.
● Perform administrative duties regarding new and renewal accounts.
● Responsibilities include collecting data and organizing reports PARADIGM SECURITY SERVICES, ATLANTA, GA - SECURITY OFFICER
DECEMBER 2011- DECEMBER 2015
● Provide clients with cutting edge security services that truly protect their assets and their environment.
● Thinking out of the box, being completely open to new ideas and techniques.
● Addresses the security needs of the clients using every tool at my disposal.
DEPARTMENT OF COMMUNITY HEALTH, ATLANTA, GA -
MAILROOM MANAGER
JANUARY 2003 - JANUARY 2010
● Invoices prepared for reviews of Monthly Reports.
● Maintain accurate records and logs in payments received.
● Responsible for contacting individuals in the effort to collect payments for overdue accounts.
SEARS, ATLANTA, GA - MASTER COLLECTOR/ DATA ENTRY
FEBRUARY 1999 - DECEMBER 2002
● Maintained accurate records on loans and logs of customer interactions.
● Often assigned difficult customers due to ability of defusing stressful interactions.
● Personable manner influenced customers to make payments resulting in earning top collector in several levels of collections. BUSINESS MANAGEMENT ENTERPRISES (JAMES DENNIGAN),
FLUSHING, NY - ASSISTANT MANAGER
JANUARY 1986- JANUARY 1992
● Supervised three employees.
● Provided inventory control.
● Conducted cash transactions as well as provided active support to the manager in daily operations.
EDUCATION
HIGH SCHOOL EQUIVALENCY- DIPLOMA
SKILLS AND ABILITIES
Software- Windows, PeopleSoft, and Microsoft Office Suite: Word and Excel Superb Math Abilities
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