SYLVESTER EMEKA ENWERE

Phone numbers: 234***********, 234***********

E-mail: ac8k3q@r.postjobfree.com; and ac8k3q@r.postjobfree.com

Current Work Location: Lekki, Lagos

Work location/State preferred: Lagos

Postal Address: Sam Rose Estate, 10 Alimosho Road, Iyana-Ipaja, Lagos

Residential Address: 10 Alimosho Road, off Lagos-Abeokuta Expressway, Akowonjo- Lagos

E-mail Address: ac8k3q@r.postjobfree.com

Objectives;

To help in building, sustaining, and improving productivity,

capacity and workforce of every organization through disciplined application of knowledge, skills and experience for achievement of corporate goals and objectives.

Bio Data:

Gender: Male

Marital Status: Married

Local Govt. of Origin: Owerri North State of Origin: Imo State Nationality: Nigerian Religion: Christianity

ACADEMICS/QUALIFICATIONS/ WORK EXPERIENCE

S/N

Name of Institution

Period

Certificate Obtained/ Grade

1

Lagos State University, Agege Campus

2007-2010

Masters Degree in Business Administration – 2010

2

University of Nigeria, Nsukka

1982-1987

B.Eng. (Mech.) 1987.

3

St Joseph Sec. Sch. Agege Lagos

1977-1982

West African Sch. Certificate

1982

4

Comm. Prim.Sch. Orii Uratta

Owerri, Imo State

1972-1977

First Sch. Leaving Certificate

1.(From 26th July, 2017) Toyota Nigeria Limited - Toyota Motor Company Japan distributors in Nigeria.

Post Held: Head of Service

Duties:

Develop, establish, and maintain organizational and operational structures for implementing the programs of the manufacturer as well as the strategies of the distributor towards achieving brand leadership.

Develop, promote, lead and coordinate the activities of a team of professionals capable of achieving premium performance on deliverables towards meeting manufacturer and distributor objectives.

Provide other business units: sales and marketing, spare parts, operations, and dealer development with professional support in planning and developing strategies for advancing distributor business.

Maintain a customer friendly and high integrity warranty administration system to increase customer satisfaction and achieve repeat sales

Develop & implement service strategy to meet brands objectives as defined by Toyota Motor Corporation

Develop and implement strategies for creating an extensive network that will increase value chain to customer

Create and deploy strategies for implementing Toyota global standards and practices throughout the national network

Budget planning to meet departmental goals

Set targets for entire network of dealers and branches and support with consultancy towards achieving distributor goals and objectives

Create strategy for implementing Toyota training programs that will ensure an abundance of human resources capable of delivering quality service to customers of brand models towards ensuring leadership of the brand in the country: implement same

Review all service related business KPIs such as CSI (customer satisfaction Index), Fix-it-right, staff training, dealer capacity levels and requirements, market share, etc., with dealer CEOs towards devising strategies and initiatives for higher productivity and profits.

Provide engineering /technical support to the Managing Director whenever needed.

2.(Sept 2006 till 26th July, 2017) Toyota Nigeria Limited - Toyota Motor Company Japan distributors in Nigeria.

Post Held: Service Field Operations Manager

Duties:

Measure current levels of service capacity and delivery nationwide; set targets, plan and implement measures to realize goals.

Develop models for placement of service nationwide and support dealers with consultancy services in developing new service centers.

Develop long, short, and mid-tem plans/strategies for the development of after sales centers towards improving market share and long term dominance of the industry.

Plan, schedule, and supervise service development and expansion projects towards increasing company market share.

Guide dealer and service centers in the planning, location, and building of after sales outlets nationwide.

Monitor and measure dealer and distributor key performance indicators; analyze and develop countermeasures, develop and implement actions plans to solve problems and achieve improvements.

Carry out continuous auditing of the dealer asset/facility, staff, as well as spare parts and service operations; carry out root course analysis for observed problems and support dealers to deal with irregularities.

Create, develop and implement structures for improved service and spare parts operations as well as assets, and human resources towards improved efficiency and productivity.

Develop and deploy standards for spare parts logistics and storage and conduct trainings for synchronized service and spare parts operations.

Coordinate and control distributor’s warranty activities/policy.

Develop/package certification trainings and workshops and conduct/facilitate such for all levels of dealer staff including service managers, service advisors, customer service managers and staff.

Monitor and supervise the performance of customer satisfaction surveys and chat course, including development of needed materials and software, for improvements.

Manage a wide range of Toyota training and learning activities associated with service managers and advisors as both Toyota customer service instructor and Toyota workshop management instructor and promoter.

3.(200３ 2006) GREAT BRANDS NIG. LTD. (Exclusive Distributors to British

American Tobacco Co. Ltd.) --- Ibadan.

LAST POST HELD: Service Manager (National)

Duties:

Scheduling preventive maintenance planning activities nationwide.

Budgeting: preparing yearly Service and tire budgets.

Monitoring and control of maintenance of all means of distribution,i.e. trucks, vans, cars, motorcycles nationwide.

Supervising repair estimates and parts ordering / requisition.

Controlling quality of spare parts for maintenance by checking / confirming on reception

Ensuring adherence to set maintenance standards through inspections before and after repairs & the employment of a checklist of standards.

Coordinating third party participation / exchange services between the company and others e.g. liaising with. Parts vendors, service shops, A.G.Leventis, Ijora and Lion Trucks Isolo, in the maintenance of trucks bought from them.

Initiating and recommending repairs through inspection / troubleshooting and raising of Job Orders,

Following up the workshop daily progress and report to ensure timely completion of jobs on set target dates.

Providing technical reports for the choice of tools, spare parts, and equipment.

Monitoring the K.P.I. (key performance indicators) of equipment e.g. availability, reliability, rate of repairs etc and reporting to management on the fleet status.

Monitoring tire life and inventory and consumption of Engine oil, diesel, etc.

Recommending and organizing trainings for mechanics and drivers.

Types of equipment handled:

Mercedes Benz: 1417,1324,1820,1834,1840.MAN Diesel F2000, & mini Truck.DAF 3300,2800,72500 Tractors and Trailers; Peugeot, Suzuki, Mitsubishi, Toyota, and Nissan Light duty sales vehicles; Tri-cycles; Power-generating sets, etc.

4.(1999-2002) S.C.C.NIG. LTD. (Pipeline / Construction Co. )- Calabar.

POST HELD: Asst. Workshop Manager

Duties:

Keeping/Controlling inventory of all vehicles and equipment.

Scheduling preventive maintenance activities.

Preparation of estimates for repair works.

Spare parts requisition (local & overseas) and purchasing.

Coordination of all exchange services between the company and others.

Providing technical support in the areas of material and piping construction.

Preparing estimates for construction.

Troubleshooting for faults equipment and recommending repairs.

Specific Projects /Equipment.

World Bank Sponsored water project in Cross-Rivers State of Nigeria. Maintenance of Mack, A.M.General, Rio, Fiat, and Mercedes Benz tractors and trucks. Fiat-allis, CAT, and Perkins Pay loaders: Helin, Grove and P&G cranes: Perkins, Lister & Deutze Generators, Compare Holman Compressors Excavators Bulldozers & Water Pumps etc.

4. (1996-1998) Private employment – Port Harcourt

POST HELD: Consultant

Fleet management consulting

Repair of trucks and equipment on contract

Training of drivers

General equipment supplies

5. (1988-1996) NIGERIAN PORTS AUTHORITY. (Govt. Parastatal.)-P/H,

& later Calabar.

LAST POST HELD: Workshop Manager

Duties:

Managing maintenance of vehicles and cargo handling plants, power generating sets, water pumps, etc.

Drawing out programs for routine maintenance of equipment in the seaport.

Controlling requisition and quality of spare parts supplied.

Controlling float and contingency funds allocated to the workshop.

Organizing refresher courses for mechanics in the workshop

Preparing estimates for repairs and other maintenance needs.

Coordinating the activities of staff and the use of tools and assets for the achievement of set goals.

Equipment Handled

Conveyancer, Clark, Hyster, & Kalmar Forklifts and container carriers. Jones &Grove

Cranes. Perkins Lister and Translite Generators, Water Pumps; Light & heavy duty

Vehicles.

COMPLIMENTARIES:

TSM (Toyota Service Workshop Management) Instructor Certificate – From Toyota Motor Corporation Nagoya Japan in November 2008

TSA 21 (Toyota Service Advisor) Instructor certificate - from Toyota Motor Corporation,Nagoya Japan November,2008 – Recertification in South Africa

TSM 21 (Toyota Service Marketing) Dealer Evaluator Certificate – Body and Paints. Given in Nagoya Japan in April 2007.

Proficiency in the use of Microsoft Business Solutions Software- NAVISION, Microsoft word, Excel and Power point.

Shells Petrol. Dev. Co. Employee HSE (level 3) certificate on safety.

HSE Certificate for Management Dev. & Engineers /Scientists –Course

Effective Maintenance & Project Management with Commercialization and Privatization in mind.

Shell Petrol. Dev. Co. Swimming Permit.

Initiated and laid down the structures for spare parts management at S.C.C. Nig. Ltd. At S.C.C. Nig. Ltd. Calabar. Established inter-companies exchange service between the company and others east of the Niger Delta in June 1999.

Served as the Team Leader in the study group that carried out structural adjustments for the improvement of standards, quality of outputs, cost effectiveness and delivery time of jobs in Great brands Nig. Ltd. Ibadan-September 2005.

Certificate of attestation to training on the maintenance of MAN Diesel Trucks. Course attended at LION Trucks Nigeria Limited – the sole distributors of MAN Diesel Trucks in Nigeria

REFEREES

.Kenny Y. Bakare, Associate Director, Franchise Communications Ltd.Lagos.

Tell: 01-776-4002, Cell: 080*-***-****.

Eng. G.O. Okolie, Mobil Producing Nig.- Port Harcourt

Cell: 080********

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