Beckton R. Petteway

**** ********* ***

Tucker, GA 30084

Home Phone 678-***-****/ Cell 404-***-****

OBJECTIVE

A challenging Management position, enabling full utilization of my related

experience, supervisory abilities and strong organizational skills in making a positive

contribution while maximizing personal growth.

QUALIFICATIONS

Highly motivated and determined customer service professional with a twenty-plus year record

of successful job performance, offering versatile strengths and extensive experience in

customer service administrative supervision, staff training, problem resolution, and

management of priorities.

Broad based background in supervising high-volume customer service department including hiring/training of representatives..

Highly skilled in effective customer service techniques: committed to maintaining quality

and efficiency: proficient in providing individualized services, assessing needs and handling

difficult situations effectively; effective communication skills with proven interpersonal

abilities; successful in utilizing leadership qualities and initiative at all levels of the internal

organization.

WORK HISTORY

1991-Present Databank, Inc.--Office Manager (Full Time as of June 2000)

Manage, assist and develop employees with project planning and time management of

Real Estate research and sales publications. Analysis of budgets for projects, marketing,

billing, payroll, accounts payable, accounts receivable and collections. Research Sales and Development of Commercial Real Estate deals. Meeting client standards and exceeding them.

1996-2000 Innotrac--Senior Supervisor

Supervise, assist and develop Customer Service Representatives in customer service

performance, policies and procedures based on acquired knowledge and developed skill while

performing responsible supervisory duties. Analyze CSR and Team Lead performance data to

utilize in appraisals and improvement plans. Conduct training, monitoring each CSR and Team

Lead, ensuring highest level of professional customer relations.

1994-1996 The Vault Company--Media Librarian

Supervise and train along with processing incoming and outgoing computer media for various companies in a computerized environment. Provided support to computer operations department.

1987-1991 General Electric Capital Corp--Customer Service Representative

Suspense: Researched, corrected and upgraded client standards to all customer accounts, purchase orders, payments, contracts, credit balances, voucher refunds, ID fraud complaints, resolved, rectified .

EDUCATION

Music Education--North Carolina Central University

Computer Programming--Edgecombe Technical College

Experience with Windows 10, DOS applications including Access, Excel, Word Perfect, Power Point and Publisher.

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