Administrative Assistant Customer Service

Angie Margaritis

**** ****** ***** ***** ******** Beach, VA 23454 757-***-****

ac8k3h@r.postjobfree.com

Restaurant Manager and Administrative Assistant with 15+ years of experience of flawless execution of all necessary tasks, excellent communication skills and extremely customer service oriented. Possesses a B.A. in Business and expertise in restaurant management. Looking to leverage my knowledge and experience into a role in the Food & Beverage Industry.

PROFESSIONAL EXPERIENCE

Olive Garden, Casual dining restaurant chain specializing in Italian -American cuisine

Restaurant Manager

Norfolk, Virginia

February 2018- Present

Responsible for leading my teams in a busy, fast paced environment with a passion for service and a strong desire to elevate my employees to their full potential.

Built relationships with local vendors and procured all liquor and wine for the store

Manage three teams simultaneously- host, bar and catering

Constantly building relationships in the community to further catering sales

Developed new systems for increased efficiency

Enforced new policies and procedures as well as productivity standards

Pocahontas Pancake House, Nationally Recognized Family Owned Restaurant Virginia Beach, VA

Restaurant Manager October 2010 – December 2017

Acted as restaurant spokesperson on multiple shows on Food Network & Country Music Television.

Experience interviewing, hiring and training individuals for all roles in the restaurant.

Managed a staff of 40, including coordination of schedules and payroll.

Dealt with all vendors, ranging from food, beverage, and custodial.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Average 800 - 900 people per day.

Typed documents such as correspondence, drafts, memos, and emails.

Increased social media presence by completing project to redesign website, Facebook, and Instagram profiles.

Acted as an executive assistant to owner, including the following tasks: making travel plans, maintaining home, remodeling restaurant floor, handled personal expenses and bills. Acted as power of attorney for all personal and business related items.

Sentara Virginia Beach Hospital Virginia Beach, VA

Administrative Assistant October 2001 – November 2011

Registration and admittance of patients, handled insurance and billing, answered multi-line phone systems, worked with police, fire and EMT.

Only Registration employee to hold position on Nurses and Doctors Committee; a committee dedicated to finding better ways to improve customer service and patient care.

Part of the Disaster Committee. In the event of a full-blown mass casualty, I would be called to come in and oversee properly identifying patients and collecting/updating all personal information.

Answered and managed incoming and outgoing calls while recording accurate messages

Greeted numerous visitors

Screened all visitors and directed them to the correct employee or office.

EDUCATION

Virginia Wesleyan University

Bachelor of Arts in Business, May 2001

ADDITIONAL SKILLS

Expert in Microsoft Office, Bilingual in Greek and English, web and tech savvy, articulate and well spoken, problem solving, strong work ethic, relationship building, conflict resolution, team building, etc.

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