Nevine Hanna Cell: 514-***-****

**** *** *********, ***** *-mail: ac8k2p@r.postjobfree.com

H7L 4X8 – Ste Rose – QC

Language: French / English (Bilingual)

HIGHLIGHTS OF QUALIFICATIONS

•Bachelor of Business Administration. (Equivalent 2008 )

•17 years of experience in Sales (Sears Canada).

•1 year of experience in Billing and collection process

•8 years of experience as an Executive secretary.

•Good knowledge of MS Word, Internet tools.

•Good Negotiation / Closing skills

•Excellent planning, presentation, Public Speaking, and coordination skills.

•Language skills include English, French, and Arabic, Fluently written and spoken

•Goals oriented, and able to work independently or as a team member under demanding conditions.

•Clear vision and focus on efficiency, productivity and process improvement

•Training ( Avaya ) Dialer

WORK EXPERIENCE

Collection Team Manager

ADT Canada Inc. 2018 - Feb 2019

Supervise and lead team in billing and collection

Developing proper execution strategies while promoting an open, transparent and motivating work environment with reference to work schedule management, coaching and setting performance objectives.

Conduct interview

Set objectives and design strategies for reducing the risk of exposure to potential losses for the company.

Ensure application and execution of policy and procedures relating to credit and collections.

Reconciling billing accounts with the general ledger

Liaise with all department within the organization ( branch manager and team manager )

Review all staff work and check for discrepancies

Communicate with the agency to settle or solve customer problem

Handle resolution of escalate customer issues

Set objectives and design strategies for reducing the risk of exposure to potential losses for the company.

Ensure application and execution of policy and procedures relating to credit and collections.

Reconciling billing accounts with the general ledger

Liaise with all department within the organization ( branch manager and team manager )

Review all staff work and check for discrepancies

Communicate with the agency to settle or solve customer problem

Nevine Hanna Cell.: 514-***-****

Sales team leader 2009 – Oct 2017

Sears Canada-Montreal

•Assisted in planning targets for individuals and teams.

•Interviewed, hired staff

•Assess needs/ plan head, and trained new employees.

•Answered questions from staff members and provided guidance and feedback.

•Anticipated escalation and toke over calls when needed.

•Devised ways to optimize procedures and keep staff motivated.

•Evaluated team member’s performance.

•Present to the Manager at the conclusion of each week a breakdown of the past week’s monitoring

•Create a detailed plan of the way in which you plan to impact your team’s day-by-day performance

•Ensured adherence to policies for attendance, established procedures, and followed up on compliance.

•Kept management informed on problematic issues.

•Prepare monthly/annual results and performance reports.

•Administrated department’s vacation and schedule.

•Control and analyst the work of dialer. (Avaya)

Sales Representative 2001-2009

Sears Canada-Montreal

•Demonstrated track records of increasing revenues (3 years of enhancing growth)

•Net Sales $ 1.000.000 per year

•Consistently recognized by customers.

•Developed a loyal customer’s database.

•Closed and managed accounts contributing.

•Solved service related problems

Executive Secretary of the Project Manager 1994 – 2001

Campenon Bernard – Vinci Cairo- Egypt

French international constructions Firm in charge of building Cairo underground subway lines

•Coordinated all the internal project files

•Managed, implemented, and Coordinate the filing system for all project branches

•Managed all the in/out correspondents.

•Assisted in all phases of trial preparation of Metro du caire (Cairo Subway)

•Dealt with clients (Subcontractors / Suppliers /N.A.T.)

Nevine Hanna Cell.: 514-***-****

Sales Representative in retails Dep. 1992 - 1993

Kodak Egypt Cairo- Egypt

•Dealt directly with customers, offered product and services assistance

•Coordinated the after sales services in the different merchandise sectors.

Sales Representative (Dental supplies). 1990 - 1992

Middle East Dental Supplies Cairo- Egypt

•Dealt directly with Dentists, offered product and services assistance

•Dealt directly with banks/subcontractor Managed all the in/out correspondents.

•Managed all the in/out correspondents with the banks (Import paper)

EDUCATION and PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration. Helwan Cairo University – Egypt 1990

French Diploma in secondary studies. Ecole Notre Dame de la delivrande – Egypt 1986

Training on Dialer Avaya 402 - 2017 / Certified (2001-2010)

References Available Upon Request

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