Fahmida Nasir

Carl Finlay Drive, Brampton, ON, L*P 4J9, 647-***-****

ac8k1n@r.postjobfree.com

OBJECTIVE

A very dynamic and motivated person who learns quickly on all computerized system, thrives on multi-tasking and enjoys challenging work. Looking for a stimulating and stable position in customer service with exceptional decision-making skills, strong work ethic, great initiative, and working with a diverse group of people.

PROFESSIONAL SKILLS

Customer Service, Communication, and Problem Solving

Individual with strong customer service skills, who excels with interpersonal communication

Able to adapt to various environments, with the ability to work well independently and in a team environment

Very organized with the ability to categorize items for increased efficiency and accuracy and able to multitask

Proven aptitude for leadership and facilitation, along with strong analytical thinking and a strong business acumen

Exceptional in areas of problem solving, working with tight deadlines and the ability to make effective decisions

Easily communicate with customers (Fluent in English, Urdu, Hindi and Punjabi)

Responsible, punctual, and able to effectively complete tasks in allotted time

Administration

Strong mathematical and problem-solving skills

Excellent with organization and time management

Strong ability to quickly respond to problems and provide a solution

Experience tracking progress in work environments

EDUCATION

Office Administration Diploma, September 2011 to April 2013, Sheridan College, Brampton, Ontario

High School Diploma, September 2007 to June 2010, Lincoln M. Alexander Secondary School, Mississauga, Ontario

EMPLOYMENT EXPERIENCE

Six Sigma Agency, Mississauga, Ontario

Customer Service Representative, October 2012 – Present

Receive incoming calls, determined the nature of the call and directed callers to the appropriate department

Assist with payroll and employee scheduling

Call clients to schedule appointments and coordinate meetings

Log information into the computer system up-to-date and accurate

Verified and logged in deadlines for responding to daily inquiries

Verified applicant references and employment details and logged it into the computer system

Referred candidate resumes to customer account manager for evaluation and submission

Invoice clients for service provided and answer billing questions

Performed other standard office duties including filling, photocopying, faxing and emailing

Trade Secrets, Mississauga, Ontario

Store Manager, January 2018 to December 2018

Issue invoice for existing and future clients and follow up on collection procedures

Evaluate service provider schedules on an on-going basis to make certain that staffing levels are appropriate to business levels and opportunities

Ensure and maintain a friendly, consistent and considerate work environment

Resolves client’s issues as they arise and ensure client satisfaction

Manage contacts for advertising or marketing strategies

Establish or implement policies and procedure for staff

Recruit, interview/hire and train salon employees

Plan and control budget

Set up business strategies

Future Mobility Healthcare Inc., Mississauga, Ontario

Office Administrative, September 2008 to December 2011

Consistently demonstrated strong customer service skills through engaging customers and helping them with their needs

Responsible for organizing merchandise and stock

Noted for always being ready to work with a positive attitude and on time

Logging information into the computer system for returning items and stocking them

Performed other standard office duties including filling, photocopying, faxing and emailing

REFERENCE AVAILABLE UPON REQUEST

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