Customer Service Sales

TIANNA WILSON

Cell: 647-***-****

Email: ac8k1c@r.postjobfree.com

OBJECTIVE: To acquire a full-time position with a company where I can utilize my skills, and gain further experience while enhancing the company's reputation and productivity.

KEY SKILLS

Detail Oriented Excellent organizational skills, Proficient Multi-Tasker

Excellent interpersonal skills both oral and written to facilitate interaction with clients

Ability to deal with people in a manner that demonstrates sensitivity, tact and professionalism

Food service and safety expert

Microsoft office: Word, Excel, Outlook, PowerPoint

VOLUNTEER/ COMMUNITY WORK

Feed Homeless Children

Food Preparation/Server

Volunteered to provide meals to physically challenged and special needs children

David and Mary Thompson Collegiate

Scorekeeper

Kept accurate records of game activities and submitted timely statistical reports to the organization

WORK EXPERIENCE

National Money Mart August 2018 to Present

CSR

Greeting Customers

Maintained knowledge of store policies regarding payments, Exchange, and returns

Developed highly empathetic client relationships and earned reputation for exceeding sale goal

Manage cash stock and inventory balances accurately

Prevented store losses using awareness and attention to detail

Worked as a team member to perform cashier duties, product assistance,

Zedd Customer Solutions (RBC Royal Bank) April 2017 to July 2018

Customer Service/Sales Associate

Up sold protection plan for their credit cards

Provide effective and timely resolution of a range of customer inquiries

Strive for first-call resolution of customer issues

Demonstrate best judgment in the disbursement of adjustments and credits

Increase the customer experience by providing information on new products, rate plans and services through up selling opportunities

D&A collections August 2014 to September 2016

Collector

Collect payments on past due balances

Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

Utilize computer systems to handle skip tracing.

Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.

Adytia Birla Minacs- GM September 2012 to January 2014

Sales Adviser

Provide outstanding customer service

Managed multiple priorities and maintained effective results in a quota driven workplace

Coached fellow advisers on how to implement Best Practices and to improve their Sales

Assisted client with business plan, branding, purchase and advertising

Rogers Cable (BLJC) July 2012 to August 2012

Front Desk Receptionist ( Temporary)

Managed multiple priorities and maintained effective results in a quota driven workplace

Utilized multiple call center support applications to efficiently assist customers and agents

Handled a high influx of inbound calls within a dynamic call center environment

Locale September 2011 to May 2012

Sales Associate – Key Holder

Provide prompt, friendly customer service

Housekeeping duties. Including weekly signage, daily register audits

Cashier, served customers and handled all cash funds

Operate cash register and maintain knowledge of cashier procedures

Customer Service Rep –Outbound September 2011 to March 2012

Corsential- Scarborough, ON

Contacting current TD customers to understand customer loyalty and advocacy of their recent TD experience

Focus on establishing and connecting with the customer

Provide excellent customer support to enhance TD’s reputation to lead to their success and growth

EDUCATION

Completion of Apprenticeship 2013

Information Technology Contact Center Customer Service Agent

Completion of Smart Serve 2010

Blessed Mother Teresa C.S.S graduate

Received OSSD and Bilingual Diploma

Contact this candidate