Medical Assistant

Melanie Mosqueda

*** ****** *****, *********, **

914-***-**** ac8k18@r.postjobfree.com

Self-motivated, organized, Office Professional, Bilingual, English/Spanish with Administrative experience. Detailed- oriented and organized individual who exemplifies professionalism and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of efficient and administratively well facilitated effective solutions. EMPLOYMENT EXPERIENCE

Westmed Medical Group

April 2018- Present

Patient Experience Associate

● Enter patient demographics accurately into database.

● Verify insurance

● Collect copayments or monies for medical procedures

● Check in patients for multi specialty, internal medicine, radiology, laboratory patients

● Schedule appointments for followup appointments, xray, radiology

● Ensure customer satisfaction

● Act as liaison between patient and doctor regarding concerns. Broadway Medical Services July 2017- April 2018

Medical Records Clerk/Patient Care

Manager/ Coordinator

● Compile Medical records according to HIPPA guidelines

● Send medical records to proper locations as per client request

● Make sure patient charts are up to nys guidelines

● Ensure all standards of EMR measures are met

● Ensure doctors and patients are in complience with NYS standards

● Collect fees for records

● Answer high volume phone lines.

■ Medication reconciliation

Boston Children's Health Physicians White Plains, NY Medical Assistant August 2016-July 2017

● Responsible for the friendly greeting and effective and efficient check in process for all patients

● Responsible for collection of co-pays and medical insurance updates

● Responsible for answering and directing front desk phone calls and answering questions

● Maintain office efficiency by planning and implementing office systems. Maintain punctuality and attendance of staff

● Scheduling patients accordingly and effectively for appointments requested.

● Obtained updated demographic information on patients

● Input correct data in computer.

● Ensure HIPAA practices are followed and trained new staff on practices policy and procedures St. Josephs Medical Center Yonkers, NY

Geriatric Daycare Coordinator June 2014-August 2016

• Welcomed patients and visitors by greeting in person or telephone, answered or referred inquires

• Assured each patient was safely transported to the center in a timely manner

• Addressed any and all issues that arose through the transportation company and patients

• Comforted patients anxieties, answered all their questions andkept a clean and friendly environment

• Maintained business office inventory adequately stocked, anticipated needed supplies, placed orders and verified receipt of supplies.

• Scheduled equipment maintenance, service and repairs

• Ensured each geriatric patient was transported home at the end of the day with the correct transportation provider Westchester Medical Center Valhalla, NY

Patient access rep

Emergency Room/Clinic Registrar/call center rep April 2013- June 2014

• Responsible for obtaining complete and accurate demographic and financial information from patient as well as obtaining required signatures

• Responsible for collection of self-pay and co-pay and deductible payments upon registration

• Kept daily electronic and manual submissions of Medicare and Medicaid payments and disbursements

• Verify medical insurance eligibility for patients and updated the system with correct information as per patient and insurance company

• Responsible for follow up on delinquent accounts according to policy and procedure

• Answer high volume calls for 51 specialty doctors

• Schedule appointments

• Ensure appointments from call center are scheduled efficiently ensuring proper time management. Hudson River Pediatrics Yonkers, NY

Office Manager June 2007-April 2013

• Served as primary patient contact

• Responsible for collecting copays and providing financial assistance to patients

• Reviewed and educated patients regarding benefit coverage issues, claims and concerns

• Worked with patients and insurance companies to collect monies unpaid to practice

• Responsible for maintenance of office supplies and office equipment and schedule service as needed

• Ordered supplies as needed and maintenance office equipment

• Processed bi-weekly payroll for staff and scheduled adequate coverage of office support staff EDUCATION

Westchester Community College

May 2011-June 2012

Computer Skills

Microsoft Office, Excel, PowerPoint, Dentrix, EMR, Centricity Business References Furnished upon Request

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