Customer Service Data Entry
Resume:
Kerry M. Cook
ac8k0q@r.postjobfree.com
OBJECTIVE: Seeking a challenging entree level position as Customer Service, Cash Office, Sales Rep, Filing Clerk, and/or Data Entry Assistant with proactive/progressive company offering future growth potential.
SUMMARY OF QUALIFICATIONS
Able to provide friendly and competent customer service Capable of multitasking outbound and inbound calls, while responding to customer needs
Ability to listen closely to customers and handle stressful conflict situations with utmost professional manner
Able to provide clear communication to customer
Well-organized and efficient at streamlining operations for greater efficiency and economy
Self-motivated with skill-base required to get job done in a timely and accurate manner
Ability to memorize/comprehend guidelines and protocols in a timely manor EMPLOYMENT HISTORY
2018: Small Parcels Logistics Specialist, eImprovements; maternity leave 2018: Receptionist, Kenall Manufacturing; contract work 2018: Warehouse Associate/Inventory Clerk, Ohio Medical; contract work 2015-2017: Executive Receptionist, Siemens Industry Building Technologies; contract work
1996-Present: Part-time nanny
2013-2015: Barista, Starbucks Incorporation; full time 2005-2013: Assistant Classroom Teacher, Wilmette Public School District #39; full time
2001-2009: Customer Service Associate/Cash Office Associate, Carson Pirie Scott & Company; full time
EXPERIENCE
Customer Service
Worked with customers to provide sales, returns, gift wrap, and credit services Operated switchboard and Ticketmaster data entry
Responsible for opening and closing registers
Assisted in opening and closing store
Imputed data required for maintaining store inventory Provided individual sales reports (Excel format) to upper management and customers Provide resolutions for problems regarding client’s orders, shipments, and/or quality Direct Customers/Clients to appropriate contact
Greeting Clients/Customers in a friendly, positive manner Maintain sign-in sheets, ID badges, and reception area Teacher Assistant
Worked one on one providing Special Education Students with special needs training Assisted Classroom Teacher with day to day school activities and education Responsible for supervising Special Education Students during lunchroom and recess
Required to assist in maintaining order during tantrum outbreaks Required to provide emergency assistance until medical team arrives Communication
Effective communicator at all levels; established and maintained productive relations with students, parents, teacher’s staff, and management Assisted in developing and administrating training materials for special needs training manuals
Involved in development of programs to decrease cost overruns in school operations Computer literate with Mac/PC-based systems and software, including; Windows, Microsoft Word, Excel, and Adobe Photoshop
Receptionist
Assisted visitors, directing to appropriate personnel, and answered incoming an average of 50 daily calls
Received incoming food/flower orders/deliveries, directing to appropriate personnel Screened phone calls to appropriate personnel
Maintained reception area
Direct incoming calls to appropriate personnel/location(s) Assist in new client meetings, when needed
Scanned documents into the system; downloaded into program Warehouse Associate/Inventory Clerk
Cycle count medical inventory
Data Entry
Drove industrial lifts
Worked in the shipping department
Small Parcels Logistics Specialist
• Followed up with claims with UPS
• Filed Damage/Lost claims with UPS
• Sourced orders
• Entered data in Excel spreadsheet
EDUCATION
Oakton Community College; Early Childhood Education NOTE: Degree still in progress.
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