Shellie Frailey

**** ******** **** **

Tumwater, WA 98512 816-***-****

ac8jzv@r.postjobfree.com

Training and Development New Product Launch Project Controllership

Dynamic and detail-oriented professional with expertise in all facets of program management including research and planning, schedule management, new product launch, documentation, and review and monitoring. Effective communicator with ability to prioritize and multitask, skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing cost-effective solutions. Technical proficiency in MS Office, MS Project, Visio, Publisher, Adobe Photoshop, and FrontPage.

Strategic Planning & Analysis

Regulatory Compliance

Program Management

Research & Analysis

Product Launch

Process Improvements

Staff Training & Development

Relationship Building

Academic Counseling

Assessment & Grading

Classroom Management

Curriculum Development

EDUCATION & CREDENTIALS

Master of Business Administration, Baker School of Graduate Studies

Bachelor of Liberal Arts, University of Missouri, Kansas City

Project Management Certification Program (PMCI)

eCollege Courses: Adding multimedia, building/adding course content, setting up/utilizing grade book, online instruction

PROFESSIONAL EXPERIENCE

Sprint -- Business Customer Service & Technical Support 2000 – 2017

Program Manager

Provided strategic managerial oversight in developing, organizing, and coordinating new product launches. Developed and monitored schedules, chaired status update meetings, developed wholesale operation reviews, and created methods and procedures (M&P) documents, process flows and job aids for product/ process development. Prepared agenda, presentations and conducted Vice President’s monthly All Managers meetings and quarterly All Hands meetings. Established concise and clear directions, priorities, and roles for the newly created cross-functional implementation team for new product launches.

Promoted the use of University of Excellence resources for technical and sales training and facilitated bi-monthly Brown Bag training sessions. Served as Sprint Newsletter Editor.

Liaised with University of Excellence to develop and implement technical courses for Wholesale-supported products.

Successfully collaborated with Product Management, Marketing, Finance, Order Management, and Customer Service teams to ensure alignment of activities to meet organizational goals.

DeVry University 2000 – 2015

Adjunct Professor

Facilitated blended (online and classroom) student learning in diverse courses and programs, namely Introduction to Business and Technology, Business Marketing, Basic and Advanced English Composition, and Speech. Planned, and implemented syllabus appropriate to the course and in alignment with university policies and regulations. Designed and carried out lesson plans catering to individual student needs, abilities, and learning styles. Supported active learning and student engagement. Assessed students and maintained attendance and grading records as required.

Provided consistent and empathetic academic counselling and student advisement.

Served as ACT test center proctor.

Nominated by Dean for Legacy of Service Award for continuing outstanding service in an adjunct teaching capacity.

ADDITIONAL SKILLS

Executive Level Secretarial Skills (8 years)

Acted in this capacity for Muriel Kauffman, owner of the Kansas City Royals; George Economidis, Hallmark Cards; and David H. Rodgers, Washington State Chief Deputy Insurance Commissioner.

Managed all International travel arrangements as well as final expense reports, which required foreign currency exchange calculations.

Coordinated Washington Health Insurance Pool Board meetings.

Tracked Insurance Commissioner’s bills through the legislative process.

As Sprint Program Manager, part of my responsibilities included managing All Managers and All Hands meetings for my Vice President by surveying all managers in my division for topics of interest, employing appropriate guest speakers to address those topics, sending out meeting logistics to approximately 4,000 employees, opening call for VP and introducing each speaker.

Legal Assistant Experience (7 years)

Three years as legal assistant to Wm. Thomas McPhee with many paralegal responsibilities in a varied practice of litigation, business and real property law.

Four years as legal secretary to John Jarrett, Robert M. Quillian and Ditlevson - Rodgers law firm.

PUBLICATIONS

Edited and co-wrote textbook published and utilized in UMKC’s Criminal Justice program

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