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Senior Business Analyst

Atlanta, Georgia, United States
February 20, 2019

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Priya Vittal

Senior Business Analyst



A Senior Business Systems Analyst with 8 years of experience and knowledge in Healthcare/Insurance, Retail, and Economic Commerce. Engineering and SDLC Software Development Life Cycle methodologies such as Waterfall, Agile(scrum) including analysis, design, and development and testing of software. Capable in Business Process.

oStrong understanding in Business Requirements and flow in Business Process.

oHighly experienced in Software Development Life Cycle (SDLC) including Waterfall methodologies and Agile (Scrum) with emphasis on the Testing phases, Analysis, Design, and its documentation.

oExcellent theoretical and specialized aptitudes in planning BRD (Business Requirement Document), FRD (Functional Requirement Document) and Worked on getting endorsement on the BRD and FRD reports from partners and introduced the same to the advancement and testing groups.

oAssisted in supporting the constant clients amid the User Acceptance Testing (UAT) stage and contributed in effectively conveying the application within the due dates.

oProficient in developing Use Case Model, Sequence diagrams, Activity diagram and Class diagrams, Business process flow diagrams using MS Visio.

oExpertise in customizing pre-existing workflows, business practices, activities and deliverables.

oInvolvement in directing/taking part JAD sessions for necessities assembling and including prerequisites examination.

oMaintained solid excesses for 2-3 sprint and made User Stories and Story Points.

oPerformed Sprint Backlog Grooming in view of changes, input and specialized obligation.

oInvolved in Release Backlog Grooming for any unanticipated changes.

oClear comprehension of Burndown Charts.

oEffective in reformulating techniques through, Change Management, Release Management and Process Improvements.

oDetermined the client relationship administration (CRM) process and specified the important assets for smooth working of the systems.

oLead necessity official gatherings with business teams and additionally disclose the same to advancement and other specialized groups lastly make and present the HLD with target working models to applicable partners including business and IT groups.

oKnowledge in Healthcare Management tasks; experienced with innovation identified with usage administration, supplier system and contracting, evaluating, medicinal arrangement, quality furthermore, other management care administration areas.

oSkilled with elicitation procedures like Brainstorming, Group Discussions, Interviewing, and Questionnaires to catch inputs required for useful plan which included specific process maps.

oAddressed clients, stake holders, users and partners to inspire, convey and approve prerequisites, recognize Functional and Non-Functional necessities.


oCertified Business Analysis Professional (CBAP) Certified.

oScrum Master Accredited Certification (SMAC) Certified from International Scrum Institute.



E-Commerce, Health Care, Retail, Administration

Business Methodologies

Waterfall, Agile (SCRUM)

Modelling Tools


Business Modelling


Content Management


Management Documentation

MS Office suite, MS Dynamic CRM 2011/2013,

MS Visio, MS Office (Excel, Word, Outlook, PowerPoint, One Note).

Project Management Tools

JIRA, Rally, HP QC, MS Project, Team Foundation Server (TFS).

Operating System

Windows, Mac OS


Client: CVS Health Care, NYC

Role: Sr. Business Analyst May 2016-Present

Project Description

CVS Health is an innovative Pharmacy company acquitted with Target to help people for better health. This project is about POS (Point of sale/service) of Target CVS. This point of sale application provides interaction between sale’s person and customer. As a Senior Business/Systems Analyst I was involved in developing a POS support system to create purchase order based on CVS system prescription information and also customer can add any item over the counter which is not part of doctor prescription. This helps CVS to provide an accessible, supportive and personalized health care experience to customers and maintain data of transactions in CVS centralized RX connect system.


Analyzed the scope document and the current business processes to gain better understanding of the project.

Interviewed Domain Experts asking appropriate questions and carefully documented their requirements thus forming a communication link between the business and technical units.

Conducted GAP Analysis after analyzing AS-IS business process and the TO-BE business process.

Experienced in grooming product backlog and release backlog when there is a change, feedback or technical debt.

Wrote down the requirements in the form of user stories and helped the product owner prioritize them in the product backlog.

Involved in resolving impediments that affected the performance of the Scrum Development team.

Updated the sprint burndown chart and product burndown chart to calculate the velocity of the team during the sprint.

Assisted product owner in re-prioritizing the product backlog during the sprint review meeting and velocity calculation.

Ensured that the respective scrum artifacts were visible to the product owner and the team.

Facilitated Scrum planning meeting for effort estimation and prioritization of user stories using Planning Poker, T-shirt sizing as measurement technique and Moscow as prioritizing techniques.

Worked towards research and business analysis for client services and system enhancement by continuously interacting with the business users.

Engaged in task allocation and issue tracking, user story management/ and requirement traceability using JIRA 6.0.

Worked with the Project Management Team to track and maintain project plans, budgets, resource usage, forecast and actual, in enterprise tracking system.

Documented Test Cases and assisted the QA Team with the Test Plans and performed user acceptance testing and documented detailed results.

Developed and executed Test scenarios, Test cases and documented bugs and ensuring UAT issues are identified, tracked, reported and resolved to achieve project timelines.

Involved in exploratory testing on POS CVS Website.

Developed and executed Test scenarios, Test cases and documented bugs and ensuring UAT issues are identified, tracked, reported and resolved to achieve project timelines.

Environment: Agile (Scrum), JIRA, MS Office, Visual Studio Team Foundation Server, UML, MS Visio, Waterfall, Technical Project Management, ASP, MS SQL Server, MS PowerPoint, MS Project, MS Excel, SharePoint

Client: A2Z Health Care, Austin, Tx.

Role: Senior Business Analyst July 2014-March2016

Project Description

The A2Z Health care team wanted to finalize the scope, functionality and disposition of a new packaged product that would target the Health care vertical. My work included the delivery of Risk, Governance and Regulatory Compliance. Appropriate Payment Modules were carefully chosen to be invoked once the Claim rationale was established.

Provide current market, financial and specialized data and updates and additionally outer changes affecting exchanging exercises to clients.

Gathering requirements for each module.

Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

Draft and maintain business requirements and align them with functional and technical requirements

Capturing requirements on Jira.

Categorizing the requirements into Customization Configuration, Custom development.

Discussing with the client on their as-is workflow and preparing the to-be workflows.

Managing and preparing solution documents such as Functional Requirement Specifications (FRS).

Preparing FRS for the fax integrations and testing the sample files.

Preparing the wireframe diagrams for custom requirements.

Reviewing the FRS, workflows and wireframes with the clients and obtaining sign offs

Providing a walkthrough to internal SMEs and developers of the signed of FRS and related documents for development.

Oversee Scope and change all through the SDLC procedure of the product.

Analyzed existing information and utilized tools accessible to effectively gauge the evaluating models.

Identified territories of risk exposure and loss techniques adopted.

Developed point by point reviewing and revealing of the present status and history of all components identified with a product.

Translated client/customer needs into new highlights and new administrations.

Develop process improvement projects by analyzing and gathering data.

Obtain estimates, testing the features before releasing to the client.

Preparing release documents.

Preparing gap documents and version comparison document.

Participated in client on sites and have experience working with end users.

Preparing Meeting Minutes.

Environment: MS PowerPoint, MS Project, MS Excel, BP Visual, JIRA/Confluence, BPM Suite, SharePoint, Service Now, Waterfall, SQL Server.

Client: Snapdeal

Role: Business Analyst September 2011-March2014

Project Description:

A standout amongst the most mainstream online business sites out there and has expanded into different

sections throughout the years. The primary target of the venture was to make Knowledge Base for the

current online business instruments and their backend forms. The undertaking likewise included taking a shot at little changes on the internet business site, preparing procedure and usage of new instruments (PIM), installment framework update, relocation shape cheetah mail to Epsilon, executing PCI principles.


oDocumented the client prerequisites, examined and organized them and changed over them as framework requirements.

oWorked with review groups to guarantee that procedures took after were in accordance with PCI consistence

oPerformed information investigation to think of changes that must be made to the databases to adjust to the new PCI consistence benchmarks.

oDocumented and dissected the data accumulated from the different groups and possible solution approaches.

oConducted and archived complex underlying intense examination and discussed with senior administration.

oWorked nearly over different clients amid prerequisites definition and examination of business and process streams and understanding the present (As-Is) and the future (To-Be) process maps. Ensured the improvements and setups are executed in a convenient way and accomplish quality measures.

oAnalyzed status reports, recorded process streams, strategies & systems & created training materials.

oMade Templates for institutionalizing the Structure of Corporate Documents.

o Facilitated BRD audits with the IT group and amended the BRD as required based on requirement and scope, courses of events and specialized practicality criticism.

oCreated a Knowledge Base report for the present AS-IS process for the front end and back end frameworks including seller heightening techniques.

Environment: Media Chase, JIRA/Confluence, BPM Suite, SharePoint, Kount, .NET, SQL Server, MS Project, MS Excel, Word, Waterfall, Technical Project Management, Power Point and Visio.

Client: Reliance Ltd

Role: Business Analyst June 2009-August 2011

Project Description:

Reliance Industries Limited (RIL) is India's largest private sector company. Experience in advanced analytics/ predictive modelling. Main objective of the project was to develop predictive models in some of these areas - cross-sell / up-sell strategies, market segmentation, demand forecasting, price optimization, time to event, survival analysis etc.


oInvolved in Data Analysis and Mapping to track all information components utilized in the application from the UI through various interfaces to the objective databases in which they are put away.

oDefined Test Cases, Test Scripts, broke down bugs working together with QA/Development groups to settle blunders and check User Acceptance Testing (UAT).

oApplied Unified Modeling Language (UML) to configuration Use Case Diagrams, Activity Diagrams, and Sequence Diagrams in Microsoft Visio.

oWorked intimately with the improvement group to make an Entity Relation Model (ERM) and led tests and examination utilizing SQL queries.

oInvolved in helping the Project Manager in arranging, booking, and controlling undertakings in light of calendars and necessities illustrated by the business.

oDaily contribution with the deft Software Development life cycle (SDLC), archiving and working through frameworks issues as a feature of a business examination team.

Environment: Business Analysis, Waterfall, Technical Project Management, MS Visio, MS Office Suite, MS Excel.

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