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Senior Information Technology Leader

Federal Way, Washington, United States
February 20, 2019

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Jay W. Kay

**** ** ***** ******, ******* Way, WA 98023 253-***-****

Senior Information Technology Leader

Dynamic, positive and high-performing senior IT leader combining organizational, communication and technical expertise with proven track record of setting strategic vision and providing clear direction for developing and driving the overall Technical Operations strategy and execution in support of the business. Thrive in innovative organizations that value creative problem-solving, broad and deep knowledgebase and motivational, consensus-building leaders. Passionate and uncommonly effective in leading, building, integrating and inspiring teams and individuals. In competitive domestic and global markets for companies of all sizes, maximize operational effectiveness, maintain 99.999% infrastructure and applications availability, and enhance bottom-line results as well as optimal customer experience.

Infrastructure Design, Implementation

Continuous Quality Improvement

Crisis Management

Team Building and Leadership

Diverse System Integration

Budgeting, Forecasting, Planning

Data Center Design and Build-Out

Enterprise Architecture

Negotiation, Acquisition, Integration

Start-up, Turn-around, Build-Out

Multi-site Management

Mentoring, Coaching, Development

Professional Experience

GWP Holdings LLC. (Western Peterbilt, Western Truck Center), Seattle, WA, 2016 – Present

CTO/Director, Technology and Systems Operations

Recruited to developed new technology and methodologies enterprise-wide for all GWP Holdings LLC family of companies, Western Peterbilt and Western Truck Center while leading the IT Team; production operations, services and support, desktop, telecommunications, networks, servers, and data centers. This included budgetary planning, hiring, staff development & succession planning responsibilities. In addition, I was responsible for defining and implementing the company’s strategic plans and objectives and all Facilities Management, Maintenance and Facility development.

Improved Network and Application availability from 80% to 99.995

Increase Infrastructure core throughput from 30% to 99%

Implemented a new ERP, CRM, Scanning System and F&I System

Increased the WAN from 1.5m to 20M with full redundancy

Improved IT ticket and request resolutions from 1-2 weeks to 1-2 days and build a talented team

Reduced annual OpEx Budget by 37%

Providence Health & Services, Renton, WA, 2011 – 2016

Senior Director, Enterprise Technology Operations

Recruited to develop new and manage existing technologies and methodologies enterprise-wide (512 locations), spanning production operations, services and support, project management, data centers, network services, telecommunications and IS security operations, business continuity planning (BCP) and disaster recovery (DR), budgeting, hiring, staff development and succession planning. Managed $55M+ operations and $15M+ capital expenditures budgets and team of 400.

Implemented first medical grade WAN providing 99.9999% availability and reduced circuit expense by $9M.

Reduced operational run rate by $10M annually.

Designed new organizational structure and integrated 24 teams from 9 individual IS organizations into one cohesive team spanning 5 states and 2 time-zones; completed integration in less than 120 days.

oDrove standardization and consolidation of processes, procedures and methodologies to increase efficiency and effectiveness; results included shrinking 24 ticket systems into 1 and reducing ticket resolution time from months to days.

oHand-picked direct-report leadership, built consensus and established goals, provided strategic leadership and fostered teamwork, innovation and accountability while building morale and alignment.

oImproved Employee Engagement scores and maintained the highest score every year.

Led strategic and operational design and planning successfully implement the business largest goal to-date; the enterprise-wide implementation of the Epic EMR.

Developed Employee Recognition Program

Univera, Olympia, WA, 2009 – 2011

Sr. Director of Engineering and Technology

Hired to develop and lead Engineering and Technology organization supporting ECONET family of companies. Reported to global COO. Responsibilities included developing all new technology and directing related services; application development; project management; e-commerce support; voice and data network, operations; BCP & DR planning and testing; budgeting; and staff management.

Researched and implemented solutions that provided stability, back-up and redundancy for first time in corporation’s history.

Architected and implemented new state-of-the–art data center, implemented new MPLS network.

Reduced annual spend by $500K+, achieving balanced budgets for 5 consecutive cycles for first time in company’s existence.

BEA Systems/Oracle, Reno, NV, 2006 – 2009

Sr. Director, Worldwide IT Operations

Brought in to BEA Systems to develop and direct first enterprise-wide Engineering IT organization, including distributed and centralized hardware. Responsibilities expanded significantly during and after Oracle acquisition to comprise management of multi-disciplined worldwide IT group; setting strategic vision and defining technical roadmap and standards; maintaining security and compliance; ensuring operational excellence; Controlled $12M budget; Team of 50.

Developed, architected, built and implemented cloud computing-based 10K-sq.-ft. data center, combining all computing resources in single location to reduce real estate, power, cooling, and expenses for hardware, software and support worldwide. Implemented system virtualization that increased server capacity 800% while reducing physical server count by 50%.

Reorganized and combined 12 separate domestic and international IT groups into single centralized, cohesive IT organization within 11 months.

Implemented ITIL standards for hardware, cabling, remote access, system naming, monitoring, asset tracking, and authentication; established best-practice methodologies and processes enterprise-wide for all system implementations, builds, migrations, configurations and patch implementations.

Harley-Davidson Financial Services, Carson City, NV, 2002 – 2006

Director, IT Operations

Led IT operations for local and centralized technology implementations, three-tier technical support of advanced voice, desktop, LAN, VLAN, and WAN technology nationwide, as well as 7x24x365 centralized computer and system operations implementation and operational support. Managed $14M budget and 58 staff.

Eliminated chronic, weekly system and network failures, saving $41M through implementation of ITIL best practice for improved high-volume transactional throughput; achieved 100% network availability for 4 years.

Consolidated 6 disjointed groups into one cohesive IT team.

Developed and implemented Tier 1, 2 and 3 helpdesks for all business units, improving customer service, decreasing mean-time-to-repair and increasing mean-time-between-failures.

Developed and implemented first corporate-wide change control system reducing change-caused failures by 75%.

Coordinated and managed all SOX and GLBS audits, achieving “A” rating throughout tenure.

Developed Employee Recognition Program


University of Oregon, Eugene, OR

Masters of Business Administration, Bachelor of Arts, Business Management

Four-time recipient of the Harley-Davidson Gear III Award, a four-time GTE Presidential BEST Award; a Malcolm Baldridge National Quality Award winner.

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