SINISE ONIKA MUILI

* ****** ***, ******, ******* L1R 2N9

Cell: 289-***-****

Email: ac8jyz@r.postjobfree.com

PROFILE:

Professional, energetic, and hardworking individual with exceptional customer service experience. Patient, dedicated, loyal, reliable, hardworking and efficient. Able to establish instant rapport with clients and give them the attention they deserve. EDUCATION:

2018 DURHAM COLLEGE

Pre-health (1st year)

2015 – 2017 DURHAM COLLEGE

Human Resource Management Program

2009 – 2013 DONALD A. WILSON

High School Graduate

SKILLS:

• Exceptional Customer Service and Computer skills

• Excellent interpersonal, communication and organizational skills

• Energetic team player

• Impeccable attention to detail and accuracy

• Can confidently handle multi-task responsibilities

• Able to work independently, establish priorities and meet deadlines

• Very hard working, goal oriented, quick leaner and pleasant demeanor

• Personable, committed and punctual individual

WORK EXPERIENCE:

Minacs Worldwide Inc. (March 2016 to October 2016) Inbound Sales Associate (GM OnStar)

• Receiving inbound telephone calls in a helpful, courteous, friendly and professional manner

• Giving the customer my full attention so that I can identify, and help successful resolve, their concerns and needs

• Using proper codes to accurately record information into the computer system

• Making sure I am aware, and keep up-to-date, of all the services and products available

• Upselling by presenting and promoting the value of various services and products available

• Enrolling new and returning customers with OnStar services

• Identifying sales opportunities

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• Participating in activities to help enhance my performance

• Tabulating bill and receive payment

• Providing exemplary customer service

• Making sure the customer is satisfied, safe and happy Optima Communications (January 2016 to March 2016) Customer Contact Agent (Scotia Life Insurance)

• Outbound telephone calls to existing customers to present, upsell and promote the value of various products and benefits available

• Using proper codes to accurately record information into the computer system

• Maintaining a courteous, friendly and professional attitude

• Making sure I am aware, and keep up-to-date, of all the services and products available

• Identifying sales opportunities

E.P Taylor’s Pub and Restaurant (September 2015 to November 2015) Server

• Taking and serving customer orders

• Providing exemplary Customer Service to unsure that the customer is happy and satisfied

• Handling cash transaction

• Tabulating bills and receiving payments

• Greeting customers and answering question

LCBO (Seasonal) (November 2014 to September 2016)

Customer Service Representative

• Customer Service

• Handling Cash Transactions

• Retail and selling

• Bag, box, or gift-wrap merchandises

• Greet customers and answer questions

Wal-Mart Canada (November 2013 to September 2014)

Cashier

• Assisted customers with their in-store purchases

• Received cash payments, or payments using credit cards or debit cards

• Processed coupons

• Balancing of cash drawer before and after each shift

• Greeted customers in a friendly manner

• Kept aware of the layout of the store in order to properly direct customers

• Sold credit cards

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Experienced Babysitter (June 2010 to Present)

As an experienced babysitter, I provide child care services to children ages 2 and older to families within the Durham Region. My duties include:

• Instructing children in health and personal habits, such as proper eating, resting, and bathroom habits

• Reading to children and teaching them simple painting, drawing, arts & crafts, and songs

• Organizing and participating in recreational activities and games

• Preparing and serving meals and refreshments to children and regulating rest periods

• Making sure the children are always happy and safe

• Helping children with homework and school activities VOLUNTEER WORK:

WHITBY CHRISTIAN ASSEMBLY CHURCH

Child Care Provider in the Nursery from September 2009 to Present WHITBY CHRISTIAN ASSEMBLY CHURCH

Summer Camp Counsellor from July 2010 to August 2013 REFERENCES:

Available upon request

Contact this candidate