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Medical Assistant Customer Service

Location:
United States
Posted:
February 20, 2019

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Resume:

Jessica Johnson

Certified Medical Assistant

Fredericksburg, VA 22407

ac8jxe@r.postjobfree.com

540-***-****

Seeking a position in which my extensive clinical and administrative knowledge can be integrated with my recently honed surgical skills to enhance the well-being of all patients while satisfying my desire to be a critical asset in the field of healthcare

Work Experience

Certified Medical Assistant

UrgentCareTravel - Ruther Glen, VA

May 2018 to Present

Patient registration, vital signs, data entry, specimen collection/processing, telephone communication, medication administration, hearing/vision screening, patient education, venipuncture, front office equipment operation, supply orders, quality control testing/record keeping, cleanse/stock exam rooms, physician assistance with patient care, vendor account interaction as company liaison, urine/hair drug screens, breath alcohol testing, on-site lab testing-lipid panel, HgbA1C, glucose, strep, flu, mono (CLIA waiver)

Medical Support Assistant

Department of Veterans Affairs - Richmond, VA

December 2017 to May 2018

Veteran demographic/insurance verification, data entry, telephone communication, check-in/check- out appointments,provide efficient and compassionate customer service,schedule/coordinate appointments according to return to clinic orders, record/deliver accurate messages to colleagues, attend meetings, operate front office equipment, prepare documents /mailings for delivery, schedule reconciliation, daily appointment confirmation

Certified Medical Assistant

Elite Women's Health - Fredericksburg, VA

April 2016 to February 2017

Patient triage, vital signs, electronic chart documentation, fetal heart tones, specimen collection, cleanse/sterilize instruments, telephone communication, medication administration, venipuncture, supply orders, quality control testing /record keeping, physician assistance with exams/procedures, patient counseling, prior authorizations, initiate referrals, clean/stock exam rooms Medical Support Assistant

Department of Veterans Affairs - Washington, DC

March 2015 to October 2015

Verify up to date veteran demographics, check-in/check-out for appointments

Provide efficient, compassionate customer service

Telephone communication, coordinate /schedule appointments and consults

Clerical duties, receive and record accurate messages

Attendance of scheduled meetings, New colleague training/orientation Surgical Technology Student Intern

Mary Washington Hospital - Fredericksburg, VA

October 2012 to April 2014

Over 500 practical hours amassed in primary and secondary scrub roles

Completed Mayo stand and Back Table setup and performed all steps of patient draping

Exercised proper instrument handling and initiated all surgical counts

Maintained sterile field at all times while identifying and correcting breaks in sterile technique

Participated in surgeries in all major fields including: ENT, GYN, GU, Orthopedics, Plastics, General, Vascular, Robotics

Certified Medical Assistant, Nurse Manager

Generations of Women, OB-GYN - Fredericksburg, VA

November 2011 to September 2012

Trained and supervised nursing staff in daily clinical activities

Initiated clinical vendor accounts as company liaison

Directed administrative communications for patient accounts

Assisted healthcare providers with routine care and in-office surgical cases

Obtained vital signs including weight, height, blood pressure, pulse, respiration Staff Nurse, Certified Medical Assistant

Central Virginia OB-GYN - Fredericksburg, VA

February 2008 to October 2011

Performed patient assessment and triage

Coordinated patient education based on extensive OB-GYN knowledge

Aided medical provider with routine OB-GYN care

Operated quality assurance procedures for lab specimens and clinical instruments

Collected vital signs such as height, weight, blood pressure, respiration, pulse, temperature Certified Medical Assistant

Rapidan Medical Center - Locust Grove, VA

July 2007 to February 2008

Executed front-office administrative duties

Delivered care as directed by healthcare providers

Collaborated to patient care via assessment and triage

Implemented quality assurance procedures as required for clinical duties, venipuncture, and lab specimen collection

Medical Assistant

Rappahannock Family Physicians - Fredericksburg, VA July 2005 to March 2006

Evaluated needs of patient care through triage and assessment

Performed medical interventions under the direction of medical providers

Implemented quality assurance procedures as required for clinical duties, venipuncture, and lab specimen collection

Generated and modified medical records as needed Medical Assistant

Pratt Medical Center - Fredericksburg, VA

April 2004 to March 2005

Performed patient assessment and triage

Coordinated patient education based on extensive OB-GYN knowledge

Aided medical providers with routine OB-GYN care

Operated quality assurance procedures for lab specimens and clinical instruments

Implemented patient billing procedures

Obtained and reported vital signs to include blood pressure, weight, height, pulse, respiration Education

Associate of Applied Science in Surgical Technology ECPI University - Manassas, VA

April 2014

Diploma in Medical Assistant

Career Training Solutions - Fredericksburg, VA

2003 to 2004

Skills

CMA

Certifications/Licenses

Certified Clinical Medical Assistant (CCMA)

May 2019

BLS for Healthcare Providers

April 2020

Additional Information

SKILLS

• Twelve years OB-GYN expertise

• Microsoft Office proficiency

• Managerial / Supervisory abilities

• EPIC / PrimeSuite/Eclinical Works/HealthFusion EMR experience

• Patient assessment, triage, and education

• Minimally-invasive surgical experience

• Sterilization procedures of instruments

• Phlebotomy / CLIA lab testing and QC procedures



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