Leslie Brisco *** Glencairn Road, Winnipeg, MB PH: 204-***-****
Objective:
To obtain a career within the benefit solution industry that will utilize my experience and skills. Highlight of Qualifications:
Friendly Professional Reliable Positive Attitude
Administrative Experience
Customer Service Experience
Support Experience
Proficient in Microsoft Office, GIPA Billing System, RAL, GWL Mainframe, SAP, Quickbooks, GroupNet
Skills:
Work well in a team environment
Ability to work efficiently with little or no supervision
Strong written & verbal skills developed through extensive customer service and administration work
Punctual & good time management skills
Willing and eager to learn new things; adaptable and accepting of feedback Work Experience:
Great West Life- Group Insurance Payments July 2018-present
Responsible for non-insured billings for high profile group insurance clients
Handling daily inquiries from Group Sales office and other GWL departments
Prepare monthly billing statements using Excel
Allocate payments accurately and handle arrears
Maintain fees on the ASO system and process amendments; directly impacting client billing
Prepare policy year-end refund audits
Handling of non-insured commissions
Maxability Mobility- Office Manager February 2017- July 2018
Organizing of all office operations and clerical functions o Invoicing
o Accounts payable/receivable
o General switchboard
o Ordering & receiving inventory
o Handling and recording of money deposits
o Opening & closing of the office
Customer safety and independence
o Assisting all customers at-home mobility needs
o Working with residential customers, occupational health community and healthcare providers o Identifying customer’s needs for walking aids and mobility scooters o Measuring customers for compression stockings
Birchwood Motor Hotel- Manager September 2015- December 2016
Running the day-to-day operations of the hotel
o Book hotel reservations
o Managing of hotel staff & scheduling
o Welcoming Guests
o Inventory Control
o Supplier invoicing
o Dining room & bar room serving
o Hotel & restaurant cleanliness and organization
o Special events planning
o Handling & recording of money deposits
Great West Life- Underwriting Assistant-Living Benefits November 2011-September 2015
Receiving and sorting all incoming evidence for underwriting team from a variety of sources including but not limited to other departments, online sources, mail and faxes
Sharing of evidence with outside companies as directed by the underwriters
Distribute and track files from company records on a daily basis using Excel
Handling of confidential client information within files
Creation of new policies and files for disability and critical illness insurance
Accept and process accounts receivables
Specialized Foster Home for Male Youth- Respite Worker 2013-2015
Responsible for the well-being of one special needs youth
Cook/clean; plan activities; guide youth in proper manners and behavior
Track and record behavior and activities while providing support Inn at the Forks- Guest Services Agent March 2011-November 2011
Book reservations
Welcoming Guests
Handling comments and complaints in a professional manner
General Hotel Switchboard
Invoices
Assisting guests
Handling & recording of money deposits
Overall cleanliness of work area
TanFx October 2008-September 2015
Assisting customers with tanning beds and tanning products
Providing customers with general tanning knowledge
Handling cash deposits and credit cards; proficient with POS system
Order and organize stock
Open and closing of the salon
Cleaning of salon
Land Measurement Systems- Office Manager/Administrative Assistant June 2009-April 2010
Ensuring a smooth operation of the day to day workings of a small office o General switchboard
o Account receivable collections
o Order & inventory of stock
o Handling & recording of money deposits
o Invoicing
o Ordering & organizing stock
o Opening & Closing of the office
o Overall cleanliness of work area
Radisson Hotel - Guest Service Agent/Marketing Coordinator September 2007-April 2011
Reception Desk
Assisting guests
Handling & recording of money deposits
Ordering & organizing stock
Overall cleanliness of work area
References:
Mike Demkiw 204-***-****
Maxability, Owner
Karin Brisco 204-***-****
Birchwood Hotel, Owner
Tannis Allman
Great West Life, Manager 204-***-****
Michelle Pederson
Manager- Tan F/X 204-***-****
Mr. Steve Hudson
Land Measurement Systems 204-***-****
Personal Reference:
Sonia Rogalski 204-***-****