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Manager Customer Service

Winnipeg, Manitoba, Canada
February 20, 2019

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Leslie Brisco *** Glencairn Road, Winnipeg, MB PH: 204-***-****


To obtain a career within the benefit solution industry that will utilize my experience and skills. Highlight of Qualifications:

Friendly Professional Reliable Positive Attitude

Administrative Experience

Customer Service Experience

Support Experience

Proficient in Microsoft Office, GIPA Billing System, RAL, GWL Mainframe, SAP, Quickbooks, GroupNet


Work well in a team environment

Ability to work efficiently with little or no supervision

Strong written & verbal skills developed through extensive customer service and administration work

Punctual & good time management skills

Willing and eager to learn new things; adaptable and accepting of feedback Work Experience:

Great West Life- Group Insurance Payments July 2018-present

Responsible for non-insured billings for high profile group insurance clients

Handling daily inquiries from Group Sales office and other GWL departments

Prepare monthly billing statements using Excel

Allocate payments accurately and handle arrears

Maintain fees on the ASO system and process amendments; directly impacting client billing

Prepare policy year-end refund audits

Handling of non-insured commissions

Maxability Mobility- Office Manager February 2017- July 2018

Organizing of all office operations and clerical functions o Invoicing

o Accounts payable/receivable

o General switchboard

o Ordering & receiving inventory

o Handling and recording of money deposits

o Opening & closing of the office

Customer safety and independence

o Assisting all customers at-home mobility needs

o Working with residential customers, occupational health community and healthcare providers o Identifying customer’s needs for walking aids and mobility scooters o Measuring customers for compression stockings

Birchwood Motor Hotel- Manager September 2015- December 2016

Running the day-to-day operations of the hotel

o Book hotel reservations

o Managing of hotel staff & scheduling

o Welcoming Guests

o Inventory Control

o Supplier invoicing

o Dining room & bar room serving

o Hotel & restaurant cleanliness and organization

o Special events planning

o Handling & recording of money deposits

Great West Life- Underwriting Assistant-Living Benefits November 2011-September 2015

Receiving and sorting all incoming evidence for underwriting team from a variety of sources including but not limited to other departments, online sources, mail and faxes

Sharing of evidence with outside companies as directed by the underwriters

Distribute and track files from company records on a daily basis using Excel

Handling of confidential client information within files

Creation of new policies and files for disability and critical illness insurance

Accept and process accounts receivables

Specialized Foster Home for Male Youth- Respite Worker 2013-2015

Responsible for the well-being of one special needs youth

Cook/clean; plan activities; guide youth in proper manners and behavior

Track and record behavior and activities while providing support Inn at the Forks- Guest Services Agent March 2011-November 2011

Book reservations

Welcoming Guests

Handling comments and complaints in a professional manner

General Hotel Switchboard


Assisting guests

Handling & recording of money deposits

Overall cleanliness of work area

TanFx October 2008-September 2015

Assisting customers with tanning beds and tanning products

Providing customers with general tanning knowledge

Handling cash deposits and credit cards; proficient with POS system

Order and organize stock

Open and closing of the salon

Cleaning of salon

Land Measurement Systems- Office Manager/Administrative Assistant June 2009-April 2010

Ensuring a smooth operation of the day to day workings of a small office o General switchboard

o Account receivable collections

o Order & inventory of stock

o Handling & recording of money deposits

o Invoicing

o Ordering & organizing stock

o Opening & Closing of the office

o Overall cleanliness of work area

Radisson Hotel - Guest Service Agent/Marketing Coordinator September 2007-April 2011

Reception Desk

Assisting guests

Handling & recording of money deposits

Ordering & organizing stock

Overall cleanliness of work area


Mike Demkiw 204-***-****

Maxability, Owner

Karin Brisco 204-***-****

Birchwood Hotel, Owner

Tannis Allman

Great West Life, Manager 204-***-****

Michelle Pederson

Manager- Tan F/X 204-***-****

Mr. Steve Hudson

Land Measurement Systems 204-***-****

Personal Reference:

Sonia Rogalski 204-***-****

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