DENISE L RUIZ

*** *. ***** *** *** D**

Orlando, FL 32803

Phone: 407-***-**** E-Mail: ac8jw7@r.postjobfree.com

To obtain a stable position that will utilize my skills/ability/knowledge/expertise and experience. Professional Summary

Phlebotomy/Medical assistant certified with 14+years' experience in healthcare. Effective Medical Assistant who adapts easily to changing environments and demands. Efficient Medical Assistant skilled in tackling administrative and patient oriented tasks in a fast-paced medical office. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts. BAC screening/drug screen collection understanding. CPR certification. Medical laboratory procedures talent. Seasoned in medical clinical procedures. Minor surgery assistance awareness. Computer literate and knowledgeable of email and Microsoft windows and various programs.

Skills

Strong Verbal Communication Skills including grammar/voice quality ability to remained poised under pressure. Solid Active Listening Skills.

Excellent Problem-Solving Skills.

Ability to Work as part of a Team as well as Independently. Good Multitasking Skills.

The Ability to Show Resilience Empathy and Patience Clear Communication Skills

Knowledge of the Product or Service

Ability to Use “Positive Language” and Treat others in a professional manner. Time Management Skills

Ability to “Read” Customers

A Calming Presence

Goal Oriented

Ability to Handle Surprises

Persuasion Skills

Tenacity

Willingness to Learn Policy and program development expertise Ability to troubleshooting computers.

Work History

September 2016 to Present

Temporary work from home jobs for

Virtual Customer Care Representative

Resolve customer complaints via phone. Use telephone to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges per Customers request.

DENISE L. RUIZ P2/3

December 2011 to August 2016

Rosen Medical Center Orlando Florida Primary Care Facility Orlando, FL Phlebotomy Tech/Medical Assistant

Place patients when needed according to office guidelines, take vitals, update patients medical history, administer injections and vaccines, blood draws, clean and stock all rooms, wash and sterilize all instruments, order supplies and medications as needed, make referrals to outside providers, assist with minor office procedures, print all schedules for patient appointments, answer phone, check pt in upon arrival, collect office co-payments, verify insurance, update all pertinent patient information, make sure all consents are up-date, check pt out, schedule appts, balance payments for end of the day closings and type lab protocols and keep all lab forms and SDS manuals up-to-date. Prepared specimens for analysis and established proper chronological priorities in testing. Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review. Carefully reviewed test results for accuracy. Properly calibrated and adjusted malfunctioning equipment to ensure precise test results. July 2011 to July 2016

All About Staffing Orlando, FL

Temp Agent

September 2011 to December 2011

CSI Companies Orlando, FL

Temp Agent

June 2009 to June 2011

FPMG Orlando, FL

Certified GYN/Oncology Place patients according to office guidelines, prepare charts for next day chemo, check charts make sure everything is completed and signed before returning to file, clear rooms of soiled instruments throughout the day, return sterilized instruments to the rooms, keep count of all instruments, order all supplies as needed, maintain patient exam and procedure rooms, spray tables and equipment with disinfectant, clean and wipe dry, replace exam paper on tables, check status of monsels, turn off exam lights, TVs and warmers in each rooms, check and fill linens as needed, give injections as needed, remove staples as needed, remove or insert Foleys as needed, check and dispose of all expired supplies as needed, prepare tests for urinalysis, chemical strips, and pregnancy testing, assist in lab as needed, and process all blood study as needed. Prepared specimens for analysis and established proper chronological priorities in testing. Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review. Carefully reviewed test results for accuracy. Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.

April 2006 to June 2009

Louise I. Buhrmann, MD PA Winter Park, FL

Office Assistant

Transcribe, billing/coding, maintaining medical records, entering and collecting payments from insurance companies as well as pts., assisting with prior authorizations for medications as well as insurance, scheduling appointments, answering and making calls.

DENISE L. RUIZ P3/3

December 2003 to May 2004

Comprehensive HealthCare Center Winter Park, FL

Registered Medical Assistant

Provide health care, vital signs, and entering and preparing pts. for surgical procedures. Prepare tests for urinalysis and chemical strips. Prepare patients for and assist examinations. Prepare rooms, sterile instruments, equipment, and supplies. Discuss cases with Physician Assess pt. health problems/needs, develop and implement nursing care plans, and maintain medical records. Administer nursing care to ill, injured, convalescent, or disabled. Advise pts. on health maintenance and disease prevention or provide case management. Conduct specified laboratory test/Maintain stock of supplies. Set appointments/Answer and receive calls, call in all prescriptions to pharmacies. Prepared specimens for analysis and established proper chronological priorities in testing. Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review. Carefully reviewed test results for accuracy. Properly calibrated and adjusted malfunctioning equipment to ensure precise test results. October 2002 to December 2004

Family Care Center of Oviedo Oviedo, FL

Registered Medical Assistant

Prepared specimens for analysis and established proper chronological priorities in testing. Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review. Carefully reviewed test results for accuracy. Properly calibrated and adjusted malfunctioning equipment to ensure precise test results. February 2002 to September 2002

Dr. George Pikes Family Practice Longwood, FL

Internship

January 1997 to September 2001

J. DeMORLAES INC Winter Park, FL

Receptionist @home

Meet and greet customers, answer phones and provide information to clients. Prepare and type reports, payroll, filling and all clerical duties.

January 1997 to September 2001

D.G.&G. GROUP Winter Park, FL

Medical transcription @ home

P/T Independent Medical Transcriber@home.

Transcribe medical/legal documents for hospitals as well as physician offices. Reports such as office notes, clinical notes, cardiology, pathology, pediatric, operative and discharge notes. Education

2004 City College Casselberry, Florida

Associate of Science Allied

Health

2002 City College Cassellberry, FL

Associate of Science Medical Assistant

1988 Monroe Jr. College of Business The Bronx, NY

AOS Secretarial Science

Secretarial Science

1986 Walton H.S Bronx, NY

High School Diploma

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