PAULA M. BLAIR

*** ******** ***** **

West Columbia, SC 29170

864-***-****

ac8jvr@r.postjobfree.com

Structured, compassionate and professional Administrative Assistant with over 26 years of experience in customer service industries including healthcare, technology, college Human Resources and manufacturing. I will prove to be a dedicated and organized asset to your company; working well with other team players, as well as independently.

PROFESSIONAL EXPERIENCE

HUSQVARNA CONSTRUCTION PRODUCTS COLUMBIA, SC

Receptionist/ Customer Service February 2017-present

Answer multi line switchboard & route calls to appropriate person

Greet visitors & vendors and conduct them to the appropriate location or person

Manage, verify and assign customer service electronic correspondence in Microsoft Dynamics RightNow CRM to appropriate Customer Service Representative

Maintain and enter customer and salesmen orders through AS400; daily follow-up and communication ensuring customer and salesman satisfaction

Monitor inventory part number changes, warehouse and stock changes

Process credit card payments through PayPal

Maintain and create Excel spreadsheets for tracking purposes of Accounts Receivables

Collect monthly employee freight charges, record on spreadsheet and mail to Corporate

Created and maintain Employee Phone Directory for interoffice use

COLUMBIA EYE CLINIC COLUMBIA, SC

Patient Services Representative May 2016- December 2016

Busy, fast paced physician office checking in/out patients, scheduling appointments, data entry, insurance verification, collections, payment processing, cash drawer reconciliation, medical records, and other office duties including phones and faxes, daily interaction with patients, facility staff and physicians

MISSISSIPPI UNIVERSITY FOR WOMEN COLUMBUS, MS

Human Resources Employee Services Specialist March 2015 – February 2016

Processed personnel forms assuring proper approvals; disseminated approved forms

Processed employee background checks using Verified Credentials

Entered employee insurance benefits information

Served as PeopleAdmin product support specialist including training and providing expertise to campus users and applicants

Input new employees and time entry for biweekly payroll in Banner

Assisted with new hire processing and paperwork

Assisted Director in updating Employment Handbook

Prepared and typed reports, correspondence and other documents, as needed

Answered and directed multi line telephone

Monitored level of supplies and equipment in office; maintained office filing system

Prepared and processed purchase requisitions and maintained purchase order files

Assisted Director in coordination, scheduling and notification of staff development workshops

Processed Worker’s Compensation claims

Performed monthly budget reconciliation for Director’s review

Completed special reports, projects and assignments on deadline requested by Director

EXCEED TECHNOLOGIES COLUMBUS, MS

Receptionist November 2012- December 2014

Greeted and assisted customers in person and by phone to open service tickets for their computer repairs

Entered sales orders and processed billing with reconciliations

Maintained organized filing system.

SELF REGIONAL HEALTHCARE GREENWOOD, SC

Healthcare Administrative Assistant November 2000- November 2011

Scheduled patient appointments using Pathways Healthcare Scheduling by physician referrals

Maintained department calendar and daily schedules

Daily interaction with patients, facility staff and physicians

Verified patient appointments; via patient and/or referring physician office

Prepared and typed routine correspondence, form letters and reports

Set up and maintained filing system and basic databases

Recorded minutes of monthly Sleep Lab meetings; provided resulting documents

Maintained an accurate charge system by entering, verifying and correcting charges using Star software and printed reports

Maintained office supply inventory with Pathways Materials Management

Managed telephones and fax correspondence

Prepared monthly productivity and quality improvement data in the form of graphs and reports; as requested by Director

Prepared and maintained accurate Sleep Lab patient records and charts; requesting history and physicals from referring physicians

Served as timekeeper using Kronos; maintained accurate timesheet information for payroll; reported discrepancies to Director

Completed ISO Internal Auditor training

HIPPA Compliant

Member of International Association of Administrative Professionals

Completed Peer Interview training

ADDITIONAL SKILLS

Moderate proficiency in Office 2016- Microsoft Word, Excel, PowerPoint, Kronos Timekeeper, Pathways Healthcare Scheduling, Pathways Materials Management, Synergy, Horizon Patient Folder, Star Navigator, Intelliweb, Southware, AutoTask, Banner, Verified Credentials, NextGen, Electronic Medical Records, Right Now CRM/ Oracle, Skype, AS400, Microsoft Dynamics CRM

Web and tech savvy, require little to no training; quick learner

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