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Manager Software

San Diego, California, United States
February 20, 2019

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Summary of Qualifications

**+ years software, website and mobile testing for developed systems and mobile enterprise applications

Managed builds for various types of software, and documented the process for others to eventually follow

Experienced with test case writing, running usability tests, for a variety of robust e-commerce websites

Proficient with detailing defects, tracking; prioritizing, regression, exploratory testing and UAT with stakeholders

Write Test Case organizational software such as HP ALM, writing testing steps for compliance and project needs

Collaborated using the Agile/Scrum methodology for project goals using SDLC, Jira, and SOAP

Extensive experience with e-commerce websites with products that can purchase a home as a mortgage consultant or borrower, assist homeland security, finance a vehicle, file taxes, and produce security encryption

Software, Databases, Operating Systems

Quality Assurance related software:

SOAP WSDL, Jira, VMware, Firebug, Selenium automation tool, Quality First automation tool (for Java Swing apps), Teamcity, VSS, Vi, AIX Kshell on UNIX, Sharepoint, Omniture, HP ALM/Quality Center, DevTrack, Virtual PC and hard disk, Rally, RSA SecurID. Working knowledge of Daptiv, Microsoft Visual Studio, Lab Manager, Araxis, Subversion, Perforce, SSL

Tested on these types of databases:

Oracle, SQL, Borland, Sybase, MS Access

Browsers, programs, and operating systems:

Proficient with Windows Server 2008 R2, Windows 10x, Linux, MS Office, Apple OS and iOS, and various browsers

Professional Experience

QA Test Lead, Senior for Union Bank (CONTRACT through Apex), San Diego, CA November 2017– November 2018

User Acceptance Testing (UAT) department verifies all enhancements and updates to products that allow borrowers to buy a home through a Residential Lending website with online Loan Origination.

Assisted testing home loans e-commerce product (Empower by BKFS) which stages loans from a sales node through multiple other processing nodes and finally closes and funds the loan

Produced test cases for various functionality for a Digital Mortgage, this product allows a borrower to login and transparently pull their own credit history and employment records and various other data to buy a home, this product requires approximately 300-500 actionable fields to complete a loan

Streamlined existing test cases to incorporate portions of Empower scripts which tests the new vendor needs with loan applications for borrowers like Bi-directional API database testing, Single Sign On, Equifax Credit Reports and various documents required to buy a home

Tested projects for banking compliance regulations for 25 updated unique home loan documentation packages

Quality Assurance Analyst Advanced for Symitar (JHA) Perm, San Diego, CA Sept 2011 – October 2017

QA department verifies all enhancements and updates to financial software.

Verified projects on deadline using Software Development Lifecycle (SDLC) for: Encrypted Log Files, XML files, Card Swipe, CRM, Role/Privilege, Performance, Password, Credit Retrieval, Image Center check scanning, Initial load performance

Some projects required mobile device or hardware and various peripheral testing while utilizing Agile methods

Tested Win 7, 8, and 10 with Agile teams throughout sprints for large-scale WPF/UI product changes, and a new Framework with single sign-on functionality enabling users to launch multiple financial products

Deployed builds to small databases using UNIX Kshell, deployed new code via Jenkins to local builds

Senior Content QA for Provide Commerce (contract), San Diego, CA 2011 – Sept 2011

Content QA department verifies all frontend GUI changes and isolates all change sets in Microsoft Visual Studio.

Deployed change sets from Microsoft Visual Studio for Front End content updates to isolate testing using Agile methods

Quality Assurance Analyst for Sony Online Entertainment, San Diego, CA 2010 – 2011

Platform QA department verifies all accounts, membership services and commerce for the Sony Online MMO gaming products.

Validated all aspects of account management including country, languages, foreign currencies and payment methods using PayPal sandbox against multiple browsers utilizing various in-house database tools to view all aspects of an account with Agile methods

Quality Assurance Analyst for Intuit, San Diego, CA (through Apex Systems) Consumer Group/Web 2009 – 2010

Team/Development department is responsible for tax preparation and filing products.

Tested multiple products using Agile methods including TurboTax Online, Quicken, Mint, SnapTax (Mobile Testing with iPhone tax filing app), and Launchpad and some API call testing

Software Quality Specialist for CSA, San Diego, CA 2006 - 2009

IT department is responsible for an enterprise software application/website for travel insurance.

Documented release process, deployed all builds, and trained others, with a variety of projects including PCI compliance

Researched, and implemented Jira and Agile methodology setting up user stories, and sprints, and user acceptance criteria

Secure Network Operations Tester for Motorola San Diego, CA 2005 - 2006

Security engineering department creates content protection encryption for all Motorola devices.

Wrote test plans and verified these against various technologies or with PCI compliance and API calls, or websites, and various hardware and networks

Followed up with release notes, training live users via web conference in international time zones

Web E-business Tester for Hewlett Packard San Diego, CA (Contract through Radiant, Aquent, Manpower IT) 2002 – 2005

E-Services group created applications for online photo sharing.

Test server side applications, software installs, with various cameras, scanners, All In One (AIO) devices for international localization teams


Graduated, Communication Arts, Major: Journalism, Lethbridge, Alberta, Canada

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