Jalal Mohammed

***** **** *** * ***#L***- Kent, WA 98032

206-***-**** ac8jm0@r.postjobfree.com

Summary:

Self-motivated IT support, with deep knowledge of hardware, operating systems, office software & utility packages. Adept at maintaining key systems and correcting issues, great communication skills, with ability to thrive in a fast-paced environment.

PROFESSIONAL EXPERIENCE

Amazon BFI4 – Associate (Outbound AFE – DL6) Kent, WA – August – 2017 to February 2019 Fulfillment associate at Amazon store

3R Technology – Electronics Refurbishment Technician. Seattle, WA July-2017 to Oct. 2018. Check, give specifications and assess IT hardware (Laptops, Pcs, Servers(blades), routers, switches, POS, printers, cell phones & tablets, smart devices, etc. for reuse or recycle. Equip the assembled machines with operating systems (Windows, Linux –Ubuntu, IOS X). IT equipment troubleshoot and repair.

Secure data destruction & assembling electronic parts. Keep track of inventory assets and report them to sales department daily. Educational center manager May 2015 – June 2016

Jesuit Refugee Service – Amman, Jordan

Jesuit Refugee Services provides educational and psychosocial support to Iraqis, Sudanese, Somalis, Syrians and other refugees and asylum seekers in the form of food, non-food items, educational, psychosocial and medical support. Managed IT systems and performed system upgrades

Resolved computer software network connectivity issues Prepare daily, weekly and monthly reports about the educational center activities. IT Support and System Administrator July 2011 – June 2012 Tholathiya Construction – Kassala, Sudan

Sudanese private construction company working primarily on roadway construction projects Resolved software and equipment issues and managed virus protection software Created hard copy filing system and online filing system; tracked documents received IT Officer November 2009 – June 2011

Geomatic Engineering Co. – Khartoum, Sudan

Engineering firm providing land surveying services for private and public companies Performed GIS data entry: retrieved data from Trimble Real Time GPS to Trimble mid ware, migrated data to Excel and then to AutoCAD for use by survey engineers Developed document management system using Visual basic.net and SQL Server to enable easy retrieval IT Assistant December 2008 – October 2009

China Water and Electricity Corporation & Syno-Hydro Group Joint Venture – Damazine, Sudan A Chinese joint venture company formed to construct the Nile River’s Merowe Dam Provided IT support for computers, faxes, network scanners, copiers and printers to ensure system functioning Coordinated with system administrators to identify and resolve system maintenance and repair needs; used Team Viewer to perform remote system maintenance

Used online document management system to copy, scan, file, search and retrieve documents as requested Troubleshot and resolved LAN connectivity issues

EDUCATION

Advanced English & Teaching Certification 2015

Certification offered through Jesuit Refugee Service in partnership with Georgetown University Bachelor of Science – Computer & Information Technology 2006 Sudan University of Science & Technology