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Customer Service Manager

Calgary, Alberta, Canada
February 19, 2019

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SHABNIZ SULL ** Panamount Hill NW

Calgary, AB T*K5R8




Certified Office Administrator looking for an administrative/receptionist position with a progressive, professional organization who values hard work and dedication. I want to find a position where I can enhance both my academic and professional skills and be and active team member. I want to make a significant contribution to any organization I work for, as I take pride in what I do.

Well-known for dedication, support to team members, and time management skills. Excel in customer service. Ability to analyze and solve problems. Strong organizational skills. Effectively communicate with co-workers, customers, and management. Resourceful, able to multitask, and detail-driven.


-Exceptional customer service and analytical skills - Proven track record of professionalism

-Fifteen years of administrative experience - Knowledgeable and attentive

-Reliable, enthusiastic and conscientious - Uphold integrity and high ethical standards

-Proficient in Microsoft applications - Web and tech savvy, require little training

-Possess a consistent record of punctuality - Work well in a team and individually

-Quick learner with a strong desire to succeed - Strong communication skills (verbal and written)


A1 Driver Test Services (Manager) Calgary, AB - 01/2009 - present

-Manage exam bookings for several registries using the Registry Connection (RC3) booking system

-Prepare invoices, deposit cheques, pay bills, and file quarterly returns

-Maintain a personable customer approach, and maintain utmost discretion when dealing with sensitive topics

-Use interpersonal and diplomacy skills when dealing with clients

-Maintain a tight inventory control, and replenish supplies when necessary

Sull Trucking Inc. (Office Manager) Calgary, AB 05/06 - 12/08

-Maintain accounts payable/receivable and bookkeeping tasks

-Prepare packages for couriers (shipment, pickup, and delivery)

-Manage payment for all invoices and handle all banking matters

-Organize the office’s operations and procedures

Mackenzie Financial Corporation (Receptionist) Calgary, AB - 09/99 - 05/06

-Answer phones, sort mail, maintain supplies, and create various documents

-Keep reception area spotless to ensure all customers have a positive

impression of the office, and a great customer experience

-Organize schedules of meetings and events, and coordinate travel plans

-Maintain a tight inventory control


The Career College Legal Assistant Program - 1993

Calgary, AB - Received Certification for both Administration Program - 1992


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