Summary of Qualifications

Technical management professional possessing exceptional diverse background, organizational, leadership and communication skills. Proven self-starter whose enthusiasm and problem solving capabilities has driven a career of continuous promotion. Strong interpersonal skills utilized to promote training, team building and productivity. Solid track record of consistently meeting company/corporate goals through strategic planning, staff development and commitment to quality.

CompTIA A+ Certified with Overall 8+years of experience in Information Technology

Proficient in installation, configuration, maintenance and desktop support of hardware, software and peripherals in a networked environment.

Performed Break/Fix repair of desktops/laptops

Proficient in diagnosing computer servers’ issues by using different types of test equipment and tools

Proficient in disassemble and reassemble computer units as per work instructions

Perform installations, configuration, upgrade, RAM augmentation, and troubleshooting of various hardware devices (hard drive, keyboards, etc.).

Proficient in providing Dell/HP desktop/printer Support.

Excellent with Windows/Mac computer applications

Proficient in troubleshooting and resolution of challenging LAN/WAN issues and system errors

Continuously learning about computer platforms and operating systems

Excel in developing procedures (SOP’s) for training

Proficient with layout, image creation, editing, illustration and word processing software on PC/Mac

Printer and PC installation, Configuration and Support – TCP/IP, DNS, DHCP, SMTP and LDAP

Excel in desktop publishing software and web design tools to create interactive, integrated website designs

Knowledgeable in current BICSI guidelines and TIA/EIA standards

Fabricated, tested and installed UTP or fiber optic cables

Research and Identify cost effective repair course and disposition updates

Programmed and debugged manufacturing equipment.

Planned and organized installation travel efficiently: managed schedule and ensured scheduled visits were completed according to task

Setup Network Lab, Dell/HP Computers, HP/OEM printers, outlook 2003, server’s backup.

Experienced get it done attitude - fixing issues and working with clients

15 year’s experienced in software/hardware support for technical and priority products

Education and Certifications

Bachelor of Science in Information Technology, Colorado Technical University (Presently attending)

Associate of Science in Business Administration, Riverside Community College

Certified Data Entry/Computer Operator, South Bay College of Business

Cisco Certified Network Associate (CCNA) Training

Microsoft Certified Professional (MCP)/Microsoft Certified Systems Engineer (MCSE)

A+ Computer Technician Certification

International Association of Drilling Contractors (IADC) Drilling Surface and Subsea

Certification

IADC Workover/Completion, Coil Tubing, Snubbing and Wireline Certification

AT&T Certifications in Supplier Awareness, Fiber Cleaning/Inspection, and Quality Installation

U.S.M.C. Telecomm Training – Field Telephone, Wiring, Communication Center Operations

Technical skills

HTML, XHTML, XML, XAML, Mac, IBM/UNIX, Linux, Windows XP/NT/7/8/10/2000/2003/2008/2012 server and workstation, Rampage, Prinergy, AGFA Apogee and Scitex Creo systems, QuarkXPress, Adobe CS Suites, Suitcase,

Transmit, Acronis Mass Transit, Filmmaker Pro, MS Office, SharePoint Designer, Citrix, ConnectWise, ChatAssist, LabTech, PowerShell, SQL, Java, JQuery, HP Web JetAdmin, UML, Fetch, .NET C#, SCCM, Xereo Centreware Web, Datto Backup, System 21, Ghost, Norton Securities, Dreamweaver, SASS, CSS, XMPie, PURL, VMware, Hypervisor, Symantec Backup Exec for Windows Server, Gene6 FTP Server Administrator, Office 365 Admin/Exchange, Active Directory, DNS, Network Architectural experience, MS Visio

Work Experience

DXC, Houston TX

HPE/Business Connectivity Analyst; Contract (6/2018 – Present)

Provides network support and perform troubleshooting to resolves various WAN/LAN connectivity issues.

Assist with request from various departments to maintain network security, and assist firewall engineers in their daily task of securing the network

Analyze and recommend solutions, network connectivity requests to streamline processes and recommend improvements

Assist business entities and FW team in troubleshooting and assisting in installation and upgrade server connectivity.

Administer and prepare program for IP addresses, develop network resources and train support personnel to provide Tier 1 support to end users

Provide updates to our tracking and ticketing system for auditing purposes

Upper/transport layer support to provide an accurate, secure connection to the network

Current with changing technology as it relates to Customer Support Helpdesk Analyst, phone etiquette, strong conflict resolution skills, positive attitude & always adhering to company policies and procedures (work schedule, lunch and breaks)

Report security violations and potential problems to their appropriate business entities

SHELL TECHNOLOGY CENTER, Houston TX

OSS-WTC – IT/Desktop Support; Contract (2/2018 – 5/2018)

Install new / rebuild existing PCs and configure hardware, peripherals, services, settings, directories, storage, among others.

Perform daily system monitoring, verifying the integrity and availability of all hardware.

Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations.

Organize and coordinate activities associated with installation, deployment, and upgrade of software (Windows), hardware, voice/video and network facilities as it relates to the deskside environment.

Verifies completion of all scheduled jobs, including backups.

Resolve problems and performs IMACs within all client SLAs.

Provide on-going education and training to non-technical end-users.

Propose changes or solutions to products and services for optimal business results as well as investigate customer relationship problems.

Troubleshooting Windows XP/7/8.1/10 and PC hardware.

Network and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS).

Excellent written and verbal communication skills.

Current with changing technology as it relates to Customer Support.

Knowledge of multiple computer software applications.

CSAT, Houston TX

Computer Repair; Contract (2/2018 – 2/2018)

Component level trouble shooting (capacitor, resistors, etc.) and failure analysis (FA)

Tests, troubleshoots and repairs complex system failures, as required

Identify through testing any opportunities for improvement (ex. test and or process gaps)

Conduct visual mechanical inspection (VMI) of units, components (LCD, Motherboards, etc.) and/or subcomponents

Perform computer data entry using Microsoft excel and/or internal databases including production systems

Follow procedures and diagrams in performing engineering change orders, as required

Interface with production, quality, receiving, inventory and engineering teams daily

Prioritize repair workload according to schedule demands

Proficient in working with a computer and various databases

Proficient in through hole soldering

Familiar with surface mount technology

Read and interpret schematics/block diagrams with detailed understanding of computer and subassembly functionality

Familiar with MS Office (advanced Excel & PowerPoint) Presentation skills a must

Familiar with computer software and operating systems and possess the ability to identify and perform software updates (OS, BIOS, Drivers, Firmware)

Use electronic test equipment (oscilloscopes & multi-meters, etc.)

Perform multiple tasks in a fast-paced environment to assure quality requirements are met

Follow documented procedures and processes

LYFT, Houston, TX

Driver (10/2017 – Present)

Responsibilities –

Transporting passenger to the desired destination in a safe and insured vehicle.

Maintain a good driving record adhering to all posted signage on roads

Excellent customer service

UPS, Houston, TX

TSG; Temporary - Contract (5/2017 – 10/2017)

Tech Support

Responsibilities –

Provided support locally and in remote areas.

Performed equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.

Trained users on supported software and hardware; worked closely with NOC team providing an understanding of technology from a user perspective as well as technical perspective.

Assisted users in resolving computer/server related problems such as inoperative hardware or software.

Travelled using personal vehicle to provide Technology Support for Customers and to support UPS Core Technology solutions, UPS Small Package, Freight and SCS locations to supporting UPS technology infrastructure.

A Willingness to work various shifts, worked weekends as needed due to vacation coverage or planned weekend upgrades.

Highly proficient with advance skills in Microsoft Office Access, Word, Excel and Outlook. Strong communication (both verbal and written), problem solving, and decision-making skills. Ability to work with very minimal supervision. Highly organized and detail oriented; ability to prioritize daily tasks

TeleNetworks

Tech Support – Contract (2/2017 – 5/2017)

Responsibilities –

Troubleshooting over the phone with clients and recommended technical solutions

Used ConnectWise to update and maintaining billing and timesheet – used ChatAssist to collaborate with clients – used LabTech to connect to client's pc's for connectivity issues.

Maintain operation of executable production tasks as it pertains to daily business activities

Produced timeline, project schematics of each application release and provide effective project projection by monitoring the progressive software release through status reporting

Provided direction and prioritize work load of all help desk ticketed calls

Southeast Media

Network Administrator (8/2012 – 2/2017)

Responsibilities –

Analyzes business needs presented by management, employees, clients and recommend technical solutions

Ensure consistency by maintaining industry standard compliance of existing application, creating, maintaining and enforcing standards/procedures in the workplace

Directs the operation of executable production tasks as it pertains to daily business activities

Produce timeline, project schematics of each application release and provide effective project projection by monitoring the progressive software release through status reporting

Provide direction and prioritize work load of all help desk ticketed calls

Participate in all hardware and software evaluations and vendor contracts

MNS/Paul Bernhard Exhibits

IT Network Administrator (6/2016 – 12/2016)

Responsibilities:

Wiring, telephones, and data communications equipment.

Created user accounts for both software usage and interoffice communications.

Knowledge of troubleshooting methods and testing devices.

Schematics and blueprints knowledge.

Climbing ladders and working in tight spaces. Lifting objects up to 50 pounds, standing, walking, sitting, bending, reaching, kneeling, pushing and pulling

Work performed in a standard office environment and museum work setting

Proficient in troubleshooting, resolving challenging LAN/WAN issues and system errors

Proficient in installation, configuration, maintenance in a networked environment

Consistently kept connectivity of networked interoffice computer and telecommunications equipment

Technically assisted engineers with developing and improving manufacturing processes, and provided subsequent training to employees on manufacturing processes

Programmed and debugged manufacturing equipment

Fabricated, tested and installed UTP and/or fiber optic cables

Entrusted with purchase card with available credit to book travel, make purchases as needed – generating expense reports

Planned and organized installation travel efficiently: managed schedule and ensured scheduled visits were completed according to task

Fisk Electric

Senior Technician (6/2015 – 10/2015)

Responsibilities:

Wiring, telephones, and data communications equipment.

Installation and repair processes for communications equipment and cabling.

Knowledge of troubleshooting methods and testing devices.

Cable plant construction and cable splicing

Schematics and blueprints knowledge.

Climbing ladders and working in tight spaces. Lifting objects up to 50 pounds, standing, walking, sitting, bending, reaching, kneeling, pushing and pulling

Work performed in a standard office environment & Independent School District

Proficient in troubleshooting and resolution of challenging LAN/WAN issues and system errors

Proficient in installation, configuration, maintenance in a networked environment

Consistently kept connectivity of networked interoffice computer and telecommunications equipment

Technically assisted engineers with developing and improving manufacturing processes, and provided subsequent training to employees on manufacturing processes

Programmed and debugged manufacturing equipment

Fabricated, tested and installed UTP and/or fiber optic cables

Entrusted with purchase card with available credit to book travel, make purchases as needed – generating expense reports

Planned and organized installation travel efficiently: managed schedule and ensured scheduled visits were completed according to task

Well Control School

Tech Support II (10/2010 – 6/2015)

Responsibilities:

Proficient in installation, configuration, maintenance and desktop support of hardware, software and peripherals in a networked environment

Consistently kept connectivity of networked interoffice computer and telecommunications equipment

Performed Break/Fix repair of desktops/laptops

Proficient with layout, image creation, editing, illustration and word processing software on PC/Mac

Excel in desktop publishing software and web design tools to create interactive, integrated website designs

Proficient in troubleshooting and resolution of challenging LAN/WAN issues and system errors

Proficient in installation, configuration, maintenance and desktop support of hardware, software and peripherals in a networked environment

Consistently kept connectivity of networked interoffice computer and telecommunications equipment

Technically assisted engineers with developing and improving manufacturing processes, and provided subsequent training to employees on manufacturing processes

Excellent with Windows/Mac computer applications

Programmed and debugged manufacturing equipment

Fabricated, tested and installed UTP or fiber optic cables

Entrusted with purchase card with available credit to book travel, make purchases as needed – generating expense reports

Planned and organized installation travel efficiently: managed schedule and ensured scheduled visits were completed according to task

Completed visit reports (AAR), paperwork, and on-going training in a timely manner meeting all deadlines

Southwest Precision Printing

Prepress Operator Information Specialist (1/2008 – 9/2010)

Responsibilities:

Proficient in digital typesetting, electronic publishing, and computer graphic design

Excel in desktop publishing software and web design tools to create interactive, integrated website designs

Adept at graphics for print and web production

Ability to create e-communication and Internet-based marketing campaigns to support growth strategies

Excellent presentations and proposals using mockups, prototypes and flowcharts to explain design ideas

Ability to paginate online telephone directory

Read and interpret high-resolution files and made changes to layout to correct fonts and ensure proper resolution

Proficient with layout, image creation, editing, illustration and word processing software on PC/Mac

4-color conventional stripping plating, composing, camera work, proofing, blue lines, match prints, color keys, CMS, computer-to- plate, and preps imposition

Color FX Inc.

Prepress Manager (9/2003 – 2/2008)

Responsibilities:

Directed a cross-functional team, maintaining a team-based, goal-oriented environment that encouraged creative thinking and innovation

Managed multiple complex, large-scale technical projects simultaneously, consistently remaining within time and budgetary constraints while supporting business development objectives

Played key role in attaining successful turnaround time for delivery of client services

Established and tracked productivity goals linked to specific performance metrics

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