Manager Customer Service
Resume:
CURRICULUM VITAE
OF
MABLE DIEKETSENG PARKIES
PERSONAL DETAILS
Surname : Parkies
Name(s) : Mable Dieketseng
Residential Address : 69 Lambretta Road
Ext 4
Eden Park
1458
Contact Details : 073-***-****
Email Address : ac8jja@r.postjobfree.com
Date of Birth : 27 May 1986
Identity Number : 860-***-**** 081
Gender : Female
Nationality : South African
Home Language : South Sotho
Other Languages : English
Xhosa
Setswana
Isizulu
Marital Status : Single
Criminal Record : None
Availability : Immediately
EDUCATION
Name of School : Tiisetsong Secondary School
Highest Standard Passed : Grade 12 ( Matric )
Year Obtained : 2005
Subject : Accounting
Business Economics
Economics
English
South Sotho
Mathematics
ACADEMIC QUALIFICATIONS
Name of Institution : Cornerstone
Qualification : Call Centre Certificate
Course : Call Centre Training Course
Microsoft Excel Basic Course
Microsoft Excel Advance Course
Inbound Training
Outbound Training
Computer Training
EMPLOYMENT HISTORY
Company : Shell SA marketing (pty) ltd (Alberton Depot)
Position : Admin Assistance
Period : January 2008 – April 2008
Duties : Filling documents and Invoices of the
Company.
Binding Invoices and documents
Reason for Leaving : Contract ended
Company : BTT Transport cc
Position : Receptionist
Period : February 2010 – October 2010
& January 2011 – May 2011
Duties : Receiving and making business calls to clients
Arranging meetings and making invoice and
Quotations
Quality assurance of all documents received
Administration of payments to temp contractors
Updating project files and making sure that they are
Readily available when needed hard and soft
Copies)
Reason for leaning : Contract ended
Company : CNA Brackencity
Position : Retail Associate / Admin Clerk
Period : 0 9 September 2011 - 28 January 2013
Duties : Till Operator
Assisting Store Admin Manger with Inventory
Reports and Store Financial Reports (daily reports)
Retek Check and Hazard Counts
Receiving stock and dispatching
Stockroom Associate
Customer Service
Reason for leaving : Contract ended
Name : Trustco / New Adventure Insurance Brokers (pty)Ltd
Position : Call Centre Agent / Sales Agent
Duties : Making calls to clients, selling products to clients
Handling Objections
Introducing a Product to clients
Closing sale and loading clients into the system
Period : 29 January 2013 – 01 May 2013
Reason for leaving : Contract ended
Name : Solo Shoes Alberton City
Position : Store Manager
Duties : Driving turnover to ensure achievement of target.
Controlling expenses.
Managing stock losses to ensure shrinkage is in line with the company standard.
People management including recruitment, development and training of staff, employee’s relations and performance.
Executing instore merchandise strategy and standard.
Ensuring customer satisfaction by executing customer service and fulfilling the demands of customers.
Be involved in stock control and management.
Assisting customers to find the goods /products that they want.
Dealing with customer refunds and exchanges.
Banking (making sure that the store makes budget target on the monthly basis)
Period : 21 July – 31 January 2017
Name : Solo Shoes Campus Square
Position : Store Manager
Duties : Driving turnover to ensure achievement of target.
Controlling expenses.
Managing stock losses to ensure shrinkage is in line with the company standard.
People management including recruitment, development and training of staff, employee’s relations and performance.
Executing instore merchandise strategy and standard.
Ensuring customer satisfaction by executing customer service and fulfilling the demands of customers.
Be involved in stock control and management.
Assisting customers to find the goods /products that they want.
Dealing with customer refunds and exchanges.
Banking (making sure that the store makes budget/ target on the monthly basis)
Period : February 2017 – 08 December 2018
REFERENCE
Name : Miss N Lewis
Company : Shell SA Marketing (Alberton Depot)
Position : Admin Manager
Contact : 011-***-****
Name : Miss A Abdul
Company : CNA Bracken city
Position : Admin Manager
Contact Number : 011-***-****
Name : Mr Chad Simons
Company : Trust co / New Adventure Insurance Brokers(ptyLtd)
Position : Team Leader
Contact Numbers : 011-***-****
Name : Mr Kenneth Zhou
Company : Solo Shoes Alberton City
Position : Area Manager
Contact Number : 071-***-****
Name : Miss Dineo Nakedi
Company : solo shoes Campus square
Position : Area manager
Contact Number : 071-***-****
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