BILLY CANADA

**** ***** ***** ***** **********, TX 75067 Phone: 469-***-**** ac8jih@r.postjobfree.com

WAN/LAN ENGINEER

Multi-skilled technology professional with experience in managing LAN/WAN connectivity, configurations, and telecommunications networks as well as trouble isolation and repair of various devices within such networks. Expert in detailed analysis designed to facilitate the repair of networks, developing technical action plans, and provisioning business telecommunications services. Proven ability to lead administration teams, technical projects and deliver technical solutions that surpass customer expectations.

Professional Experience

BlueStream Professional Services- Marietta, GA

Field Service Technician IV

Jan. 2013 – Present

Key Results:

Experience commissioning and Integrating optical transport equipment such as Cisco 15454,

Adtran 6100, Lucent DMX, Ciena 4200 & 6500, or Tellabs 7100. TP76300 Standards Knowledge

Review Method of Procedure (MOP) with customer prior to start of project. Strong written and verbal communication skills, adaptable to changing environments,travel extensively. Uses test equipment such as: STT, MTT, JDSU and Fiber Optic Power meters, to perform circuit testing such as, DS-1 / 3’s; OC-3 to 192; GIG-E; Fast Ethernet. Performs the Long Haul Integration as needed. Sonet, DWDM and ROADM knowledge .Experience with Cisco, Ciena, Fujitsu, Tellabs

AT&T – NEC CORPORATION OF AMERICA - HERNDON, VA OFFICE

Network Test & Turnup Engineer, Contractor

Feb. 2011 – Apr. 2012

Key Results:

Performed as a Transmission systems engineer for NEC, America Inc.(NECAM) operating on the Optical Systems Network Division. Trained in bi-directional wavelength path switched rings, Certified Level 4A TESTING & INSTALLATION ENGINEER. Utilized technical protocol knowledge of Telcordia GR-1275 and Bellcore standards in collaboration with project management on test and turn up-end to end testing of NEC Sonet Network Elements: ITS -2400A (ADM), Spectralware (DWDM), Cisco 15454 (ONS) MSTP (metroplanner), Cisco Transport Planner 9.3, Granite Works and CTS, Ciena CoreDirector and Juniper all within AT&T backbone Network. Cisco ASR 1000/3000 Series Aggregation Services Routers, Cisco Call Manager, Cisco Unity, Cisco Contact Center. Alcatel-Lucent 7710/SR. Worked closely with AT&T’s Network Control Center (ONM group) in conjunction with the OSWF on deployment of specific NEC/AT&T projects involving growth, maintenance and configuration with firmware upgrades, telemetry cutovers, optical transmit-receive unit replacements, low & high speed fiber runs including clearing alarms, troubleshooting, retrieving ring switch conditions etc, all within any specified AT&T Central Office in the United States.

AT&T – Zerochaos – Dallas, TX

Oct. 2008 - Dec. 2010

Network Engineer, Contractor

Key Results:

Responsible for the implementation and management of processes as they relate to the detailed analysis of automated testing results. Test & Turn-up ATM/Frame Relay T1,DS3 troubleshooting PVC’s, DLCI,VPN,VPI/VCI,Granite Works and CTS. Voice-over-IP (VoIP) gateways, Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager 6.x, 7.x Unity. Cisco, Juniper, Routing, Switches, Firewalls, Circuits.. Responsible for IP Network planning to enable MPLS VPN, Internet, Voice on Cisco ASR/3000 and other service. Design customer MPLS VPN, Wireless,Security w/IPSec,LAN. Cisco Unity Express ( 2.x) Cisco IPCC Express ( 4.x, 5.x) under progress. Accountable for directing all activities leading to the isolation and resolution of the customer maintenance experience, design and management of maintenance process rules for automated trouble isolation, and project management of the automated maintenance experience for Business Customer services. Accountable for initiating and developing action plans based on a complex level of real time in depth technical analysis which requires having a broad knowledge and understanding of AT&T network technologies, services, and processes, combined with creative and independent thinking. Able to respond and proactively monitor networks, Voice and Data alarm conditions, identify potential problem areas. Responsible for managing the customer’s chronic trouble conditions through detailed analysis of historical data.

TELEDEX, LLC – SAN JOSE, CA

Dec. 2007 – Jul. 2008

Network Engineer, Contractor

Key Results:

Install wireless networks at various resorts and hotels throughout the United States. Configure Antlab and IP3 servers, Teledex Expressnet switches, and Teledex Expressnet wireless access points. Diagnose network issues using various telecommunications equipment (Butt Set, tone generator, etc). Used copper to cross connect from our dual 66 blocks as well as regular 66 blocks to the existing MDF. Provide 3rd level technical support for installed sites. Trained contract employees to install wireless networks.

AT&T – PINNACLE TECHNICAL RESOURCES, INC – Dallas, TX

Oct. 2004 – Nov. 2007

Network Engineer, Contractor

Key Results:

Responsible for the implementation and management of processes as they relate to the detailed analysis of automated testing results. Test & Turn-up ATM/Frame Relay T1,DS3 troubleshooting PVC’s, DLCI,VPN,VPI/VCI, Granite Works and CTS. Accountable for directing all activities leading to the isolation and resolution of the customer maintenance experience, design and management of maintenance process rules for automated trouble isolation, and project management of the automated maintenance experience for Business Customer services. Accountable for initiating and developing action plans based on a complex level of real time in depth technical analysis which requires having a broad knowledge and understanding of AT&T network technologies, services, and processes, combined with creative and independent thinking. Able to respond and proactively monitor networks, Voice and Data alarm conditions, identify potential problem areas.

Responsible for managing the customer’s chronic trouble conditions through detailed analysis of historical data. Have a broad knowledge of Customer data equipment, applications, and protocols, as well as strong oral, written and customer interface skills.

Education

NORTH LAKE COMMUNITY COLLEGE, IRVING, TX

COMPUTER PROGRAMMING, TEXAS INSTITUTE, DALLAS, TX

Certifications

Certificate in Computer Operations, Electronic Data Systems, Plano, TX

Certificate in Operations Program Development

ALCATEL Network System Certification

References

Available upon request.

Billy Canada Resume Page PAGE 1

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