Objective

To obtain a position in my field of study that builds upon and utilizes my collegiate, internship and community experiences and activities.

Education

California Polytechnic State University, Pomona September 2013-December 2016

Bachelors of Science in Business Administration- Finance

Minor- Physiology

GPA: 3.0

Expert in Microsoft Office, Excel, PowerPoint, Word and Outlook, Access, Soft A, Linux. Also computer literate with a sixty five wpm keyboard kinetic score. Have certificates for Excel VBA from Cal Poly Pomona. Core Qualifications, Medical and Dental Terminology, Patient Confidentiality, Accounts Receivable, Customer Service, Office Administration, Schedule Management, Electronic Health Records Management, Patient Flow Management.

Experience

Customer Service - Imports

2017-present CaroTrans International Rancho Dominguez, CA

Monitor Daily operation of import consolidations including ISF compliance.

Maintain daily communication with the importer/customers and/or Broker as well as the Agent and Partner overseas.

Bill and audit customer invoices according to SOP.

Arrange customs clearance and deliveries based on shipping terms.

Audit weekly profit and loss statements for import files.

Daily quotations to agents for DAP cargo.

Handling of routed cargo.

Handle personal effects shipments along with hazardous cargo.

Excellent phone etiquette and soft skills • welcomed all visitors according to our Customer Service standards; answered telephones promptly and courteously.

2010-2017 Long Beach Gastroenterology Long Beach, CA

Medical Assistant

Retrieved all records of discharge patients from all units (including inpatient, outpatient surgery, prepared all documents)

Checked daily discharge census to ensure all records were received from each area of the hospital

Retrieved records from scanning shelf and performed scanning process according to procedure and within established time frame

Coordinated on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information including checking for authorizations, processing claims, and verifying eligibility, and coordinating physician releases.

Collected co-payments and/or outstanding balances. Informed patients of financial assistance opportunities

Utilized clinical staff to evaluate and determine priority situations. Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management. Obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients.

Ordered diagnostic tests and communicated results to patients. Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.

Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.

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