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Data Entry Representative

Laurel, Maryland, United States
February 19, 2019

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Alkesh Pandya



Phone: 301-***-****


Key Competencies

Data Entry and Processing

Data Validation & Quality Control

Auditing & Logging of Events

Risk Management

Report Generation

Personal Skills

Team Player

Excellent Interpersonal & Communication Skills

Outside-the-box approach to complex problems and challenges

Detailed and functional Organization Skills

Goal-Oriented and highly motivated

Job Skills

Mail Sorting & Extraction

Providing Education & Training

Prioritization of Work Items and Effort

Maintenance of Records for Auditing, Logging & Report Generation

Testing of System Upgrades and Enhancements

International and Domestic Wire Processing

Cash and Credit Card Payment Processing

Point of Contact for supporting departments and Liaison for cross-functional teams

Gathering requirements for creation of new Lockbox Accounts

Process foreign items and adjustments using TRIPS

Maintenance of FEDEX /UPS/USPS mail out log.


Itran and Opex Machines for scanning and processing accounts into the WASAU system

Mail Extraction & Opening Machinery

Imaging Scanner AS 3690

USAEPAY for Credit Card Processing

TRIPS for Foreign Item and Adjustments Processing

Knowledge of:

HIPAA Laws and Best Practices for HIPAA-related Accounts

Internal commercial loans and Mortgage Rules and Regulations

Specific Customer Guidelines, Protocols & Procedures


M.S University

Vadodara, India

Bachelor of Commerce with Accounting, Auditing, Economics and Statistics


Excellent References will be provided upon request


Capital One Bank [June 2014] – [November 2018]

Laurel, MD

Sr. Operations Coordinator

• Providing quality control on Accounts by validating the Dollar amounts and Data Entry to ensure deposit is being directed to the appropriate lockbox account as per client specification. Served as a point of contact for HUB and Spoke team along with other supporting Departments such as Commercial loans and Treasury services.

• Processed Cash for several large clients along with Logging and Report generation.

• Maintained records of documents processed in accordance to the established procedures.

Advised Management of Needs for Improvement, System Issues, Report Modifications and Enhancements.

Prioritized workload effectively to meet the deadlines.

Participated in cross-training within the department and job-sharing program with internal partners.

• Participated in-spec creation of all lockbox accounts.

• Processed HIPAA accounts, internal commercial loans and mortgage department in accordance to procedures and HIPAA laws.

Processed foreign items and adjustments using TRIPS. Used ITRAN and OPEX machines to scan accounts into WASAU system.

Played an active role in research on errors of processed work.

Trained on Domestic & Foreign Wire transfers. Architect of internal logs for entire dept.

Processed credit cards payments using USAEPAY system.

Counting, logging and report creation of Cash transactions.

Capital One Bank (March 2009] – [June 2014]

Laurel, MD

Sr. Representative – Wholesale Lockbox Dept.

Sorted incoming mail and used OPEX 3690 machine to extract and

scan accounts in CMS and CITRIX systems for processing.

Validated the dollar amounts of check processed with data entry according

to the customer specification.

Inputted data from standardized sources.

Image printing and Report pulling with thorough knowledge of procedures and ensuring accuracy.

Maintained records of documents processed file/paperwork in accordance to established procedures.

Mailed out and dispatched processed paperwork to clients.

Chevy Chase Bank [June 2003] – [March 2009]

Laurel, MD

Sr. Representative – Wholesale Lockbox Dept.

Processed and deposited checks and invoices received by mail.

Reviewed checks/invoices for special instructions given by customers and determined the appropriate item handling.

Sorted and opened mail, processed accounts, and prepared deposit tickets. Prepared information for input into the reporting system.

Maintained and performed duties of outgoing mail log for daily processed work.

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