PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

AMBER AKIN

** ********* **., ******** *******, CO 80907 • H: 503-***-**** • ac8je6@r.postjobfree.com Seasoned Veterinary Assistant/Receptionist with more than 9 years of experience in fast-paced Veterinary Clinic/Hospital. Excellent customer service and animal skills. Track record of achieving exceptional results in both treatment and exam rooms and at the front desk.

Customer and Personal Service Active Listening

Monitoring Clerical

Critical Thinking Social Perceptiveness

Active Learning Writing

Complex Problem Solving People oriented

Kind, warm and friendly English Language

Judgment and Decision Making Reading Comprehension Time Management

Veterinary receptionist/assistant 11/2015 - 06/2018 McMinnville Veterinary Hospital - McMinnville, OR

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Schedule and confirm appointments for clients, customers, or supervisors. Monitor animals recovering from surgery and notify veterinarians of any unusual changes or symptoms.

Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease. Hold or restrain animals during veterinary procedures. Observe the behavior and condition of animals and monitor their clinical symptoms.

Maintain controlled drug inventory and related log books. Perform laboratory tests on blood, urine, or feces, such as urinalyses or blood counts, to assist in the diagnosis and treatment of animal health problems. Prepare and administer medications, vaccines, serums, or treatments, as prescribed by veterinarians.

Fill prescriptions, measuring medications and labeling containers. Collect, prepare, and label samples for laboratory testing, culture, or microscopic examination.

Take and develop diagnostic radiographs, using x-ray equipment. Prepare treatment rooms for surgery.

Clean kennels, animal holding areas, surgery suites, examination rooms, or animal loading or unloading facilities to control the spread of disease. Take animals into treatment areas and assist with physical examinations by performing such duties as obtaining temperature, pulse, and respiration data. Perform dental work, such as cleaning, polishing, or extracting teeth. Provide veterinarians with the correct equipment or instruments, as needed. Clean and sterilize instruments, equipment, or materials. Prepare animals for surgery, performing such tasks as shaving surgical areas. Give enemas and perform catheterizations, ear flushes, intravenous feedings, or gavages.

Maintain instruments, equipment, or machinery to ensure proper working condition.

Provide assistance with animal euthanasia and the disposal of remains. Provide information or counseling regarding issues such as animal health care, behavior problems, or nutrition.

Perform a variety of office, clerical, or accounting duties, such as reception, billing, bookkeeping, or selling products.

Bathe animals, clip nails or claws, and brush or cut animals' hair. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Receive payment and record receipts for services.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule appointments and maintain and update appointment calendars. File and maintain records.

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Veterinary Assistant 11/2012 - 04/2015

Banfield Pet Hospital - Portland, OR

Hold or restrain animals during veterinary procedures. Monitor animals recovering from surgery and notify veterinarians of any unusual changes or symptoms.

Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease. Administer medication, immunizations, or blood plasma to animals as prescribed by veterinarians.

Provide emergency first aid to sick or injured animals. Assist veterinarians in examining animals to determine the nature of illnesses or injuries.

Clean, maintain, and sterilize instruments or equipment. Perform routine laboratory tests or diagnostic tests, such as taking or developing x-rays.

Administer anesthetics during surgery and monitor the effects on animals. Fill medication prescriptions.

Educate or advise clients on animal health care, nutrition, or behavior problems. Prepare examination or treatment rooms by stocking them with appropriate supplies.

Perform office reception duties, such as scheduling appointments or helping customers.

Perform accounting duties, such as bookkeeping, billing customers for services, or maintaining inventories.

Receptionist/Veterinary Assistant 04/2006 - 05/2007 Bob Groves Lake Oswsego Vet Clinic - Lake Oswego, OR Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Provide services to customers, such as order placement or account information. Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease. Administer medication, immunizations, or blood plasma to animals as prescribed by veterinarians.

Provide emergency first aid to sick or injured animals. Examine animals to detect behavioral changes or clinical symptoms that could indicate illness or injury.

Collect laboratory specimens, such as blood, urine, or feces for testing. Provide assistance with euthanasia of animals or disposal of corpses. Prepare feed for animals according to specific instructions, such as diet lists or schedules.

Perform enemas, catheterizations, ear flushes, intravenous feedings, or gavages. Perform hygiene-related duties, such as clipping animals' claws or cleaning and polishing teeth.

Exercise animals or provide them with companionship. Perform accounting duties, such as bookkeeping, billing customers for services, or maintaining inventories.

Sell pet food or supplies to customers.

Veterinary Receptionist 07/2004 - 12/2005

Raleigh Hills Veterinary Hospital - Raleigh Hills, OR Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors. Provide services to customers, such as order placement or account information. Schedule appointments for patients

Cashier

Balanced the till at the end of a shift

Answered multiple phone lines

Veterinary Assistant/Receptionist 11/2003 - 07/2004 Fountain Valley Animal Hospital - Security-Widefield, CO Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Operate office equipment, such as fax machines, copiers, or phone systems and EDUCATION

arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Make copies of correspondence or other printed material. Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease. Hold or restrain animals during veterinary procedures. Administer medication, immunizations, or blood plasma to animals as prescribed by veterinarians.

Assist veterinarians in examining animals to determine the nature of illnesses or injuries.

Prepare feed for animals according to specific instructions, such as diet lists or schedules.

Exercise animals or provide them with companionship. Sell pet food or supplies to customers.

Groom, trim, or clip animals' coats.

High School Diploma: General Studies 1997

Widefield High School - Colorado Springs, CO

High School Diploma: Biology

Cornell College - Mount Vernon, IA

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