Administrative Assistant Mental Health

Crystal Boughner

Permanent Address

**** **********

Windsor, Ont N8T 2A7

Phone: 226-***-****

Email: **********@*****.***

EDUCATION

****-**** ******* ****** ************** –Graduated with Honors and Distinction

TriOS College Windsor Campus

2005-2009 Bachelor of Arts in Psychology (4 year)

University of Windsor, Windsor, ON

2002-2005 Child and Youth Worker Program

St. Clair College of Applied Arts and Technology

RELEVANT SKILLS

CPR and First Aid Certified Level C

Sage Accounting, QuickBooks, Simply Accounting

Microsoft Word, Excel, PowerPoint, Microsoft Outlook

Experience with ABELMed, Radiant and CIS Software

Able to work independently or as a member of a team

EMPLOYMENT EXPERIENCE

June 2018 to present- Service Ontario (East Windsor)-Customer Service Representative

Assist customers with the renewal of Drivers Licences, Health cards and Vehicle Stickers

Process family gift affidavits for vehicle and plate transfers

Transfer and plate vehicles

Register new OHIP users

Handle cash, debit and credit transactions

Fill out all paperwork and follow ministry standards and policies

September 2017-April 2018 Orthopedic Surgeons of Windsor- Administrative Assistant

Answering phones and return messages

Responsible for making physicians schedule for office appointments

Making, confirming and rescheduling of appointments as well as follow ups

ivCompleting forms and notes for patients employers and insurance companies

Taking payments for forms and notes

Booking fracture clinic follow-ups

Taking payments for form completion and issuing receipts for payment

Supporting physicians while on call

Organize charts for physician review

2017(May to September-Contract position) Hotel Dieu Grace Healthcare Cardiac Wellness Secretary

Create, organize and maintain patient charts

Clerical duties, answering phones, faxing, typing updating records

Process and file referrals, consults and lab work

Enter all required information into EMR

Book appointments as needed

Answer phones and return messages and handled incoming and outgoing mail for the department

Admit and discharge patients as required

Prepped charts for transfer to health records

2015-2017 Medical Office Receptionist -Windsor Sleep Disorders Clinic

Filed and retrieved patient charts as needed. Process and file lab work and other clinic notes in charts

Assist patients at the front desk

Show patients to rooms as needed and notify physicians, physicians assistants and technologists of patient arrivals

Book, cancel and reschedule appointments

Handled multiple phone line, mailings and physician requests

Typed, checked and edited dictation

Open and close office as needed

Adhered to office policies and procedures

Followed protocol for protecting medical information

Experience with Radiological billing codes

Changed CPAP machines as per physician orders. Downloading of CPAP machines to track usage

Any other duties as needed

2015 Unit Clerk Windsor Regional Hospital- Mental Health Floor-Ouellette Campus –Clinical Placement

Responsible for filing lab work

Update Medication Records with doctors’ orders

Clerical duties, answering phones, faxing, typing updating records

Ordering office supplies

coordinating lab and diagnostic testing

Assisting doctors and nursing staff

Coordinated intake and discharge of patients

Arranged patient transfers

Worked with bed management system

Processed mental health act forms

Prepared charts for transfer to health records

Organization and communication in all aspects with doctors and nurses

REFERENCES

Available upon request

Contact this candidate