Irfan J Shaikh, PMP, ITIL, LAMP, VMware, MCSE, CCNA
Mumbai +91-982*-****-** email@example.com
ICT Project Manager, offering 20 years’ experience
Data centers, WAN implementations, Migrations, Systems Integration
•Diligent project manager offering a proven record of success leading all phases of diverse commercial and technology projects from inception to completion
•Well versed with ITIL, PMI, ISO and other industry standards and processes
•Technically sound on IT products: Cisco, Microsoft, VMware, Sun Microsystems, IBM, DELL, HP, Genesys, Aruba Clear Pass, Stone Soft, Avaya and Alcatel Call Centers, Mosaic, ISE etc.
•Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
•Excellent communicator; leverage technical, business and financial acumen to communicate effectively with internal stake holders, vendors and suppliers
IT Service Management / Project Portfolio Management / Agile and Scrum Methodology / Governance, Risk, Compliance and Security Management / Budgeting- CAPEX & OPEX / Vendor and Contracts Management / Resource Optimization / CRM / Business Analysis / Team Development / Process Improvements / Problem Solving & Decision-Making Skills / KPI Analysis
Applications and Software skills
Windows Servers / Active Directory / WSUS / SCCM/ SCOM / MS -Project Server / MS Project Professional / SharePoint / Microsoft dynamics / Exchange Email Server / Antivirus Suite / End point Security / Cisco Routers, Switches, Firewalls / ISE / VMware Virtualization / Cloud Services (AWS)/ Data Center Equipment’s / Genesys Contact Center / Avaya Call Center / Verint Call recording / Service Remedy / Cisco Jabber / WebEx / Remote Management tools / ClickView & other Dashboard Reporting tools / RightFax / SAP-Success Factors Performance Management system / Workforce Management system – Kronos /Altiris / Right Now / Software Development
Freelancer (MUM, India), IT Consultant, Mar-18 to current
Provide consultancy to small and mid-sized organizations
Identify business requirements and converting to technical SOW
Recommend technical solutions and process work flows
Drive the project from inception to closure.
Sabre Travel Technologies (Bangalore, India), Technical Manager – Project & Ops, Jun-15 to Jan-18
Company Profile: As one of the world’s largest global distribution system (GDS) provider of traditional and online travel distribution services that empower travel suppliers, travel agencies, websites and corporations to provide first class travel products and services to travelers on a global platform
Functional Area: IT Hardware and Software
Industry: Airlines, Travel and Hospitality
Team handled: 40+
Follow through end to end project life cycle from initiation, planning, design, development, testing, and deployment of Sabre Travel telecom network following the acquisition of Abacus Distributions Pvt Limited. Managed commercial installations of IP based high-speed internet and on-demand video.
Coordinate with OSP contractors, suppliers, ISP’s to implement the fiber network
Ensure all approvals in place and HSE process followed at all times.
Oversee the ordering, PO approval process and installation of the network equipment supporting both IT and Telecom
Responsible for coordinating with vendors and creating detailed project scope, plans, schedules and work breakdown structures.
Provide consultancy to top clients on Network Designing and deployment
Work closely with Network Security to implement standard security policies and process
Set up KPI’s and do a performance review and team development
Follow ISO 20000 standards and ITIL process in replacing older technologies.
Project governance and manage risks to meet compliance requirements.
Project documentation, flow diagrams and presentation skills
Perform contractual analysis & negotiations
Assisted in policy and procedure establishment in telecom engineering dept
Implement and test the contact center deployment – VOIP, Video, Chatbot, Call Routing
Al-Jeraisy Computers & Comm. Services (Riyadh, Saudi Arabia), IT Project Manager, Jun-12 to Mar-14
Company Profile: Saudi’s leading system integrator company supporting wide range of clients in Banking, Oil & Gas, Ministry and other domains with employee strength of 1000+
Functional Area: IT Hardware and Software
Client: Ministry of Transport
Design and implement Project Server 2013 to incorporate all MOT projects and provide controlled access to stakeholders and team members
Reduced the servers to 8:1 using virtualization. Implemented virtual switches and ISE to address the space and power consumption issue.
Executed multiple infrastructure projects from inception to closure
Understand the project's vision and requirements and contribute to scoping discussions and creation of supplemental requirements
Establish appropriate metrics for measuring key project criteria
Integrate and use PMI & MOT methodology for software and product development
Provide high level reports to project sponsors, department heads
Manage and implement/support major system enhancements by establishing appropriate change management procedures (internal and external), identifying scope changes, and coordinating multi service strategies and issues
Prepare a detailed project plan/WBS that includes functional and activity decomposition matrix for all new projects and key milestones for each phase of the SDLC
Maintain a strong communication strategy between internal teams, contractors, sub-contractors, suppliers, project sponsors and dept. managers
Use enterprise PM tools – Project Server 2013, to update and report project status
Implementation and administration of Project Server and SharePoint
Project governance and portfolio management
Sign off the projects and documentation.
Created Enterprise Project Templates for Ministry of Transport – Charter, SOW, Deliverables, Project Closure etc.
Shifted the paradigm from emails to effective use of SharePoint for effective communication
Provided training to Team members on use of Project Web Application interface
Travelport LLC (Jeddah, Saudi Arabia), Technical Project Manager, Sep-08 to Mar-12
Transition of IT services from Saudi Airlines to Travelport. Lead the project to build up the entire infrastructure of Travelport in KSA from scratch.
Coordinate with vendors and TTO to establish connectivity between offices, deploy and test the contact center
Forming strategies for projects and operations and executing it resulted in savings of $137,600 in year 2009
Various strategies developed and implemented to reduce operation costs in the year 2010. We reduced our technical ops cost to 30% below the set budget.
Executed projects on a timely manner for the entire kingdom. Installed more than 2000 + systems and 400+ printers at customers premise.
Provide leadership and direction to the team of 40 engineers & helpdesk
Resolve conflicts and develop a highly motivated team
Assist Product Development/Strategy in UAT and implementing new products. Provide direction for the technical validation of customer requirements and corporate projects
Execution of ITSM process to support hardware strategy and other global initiatives
Follow ITIL, ISO standards and other defined processes and responsible for generating change request
Dnata Travels (Dhahran, Saudi Arabia), IT Manager – Jul 05 to Aug 08
Responsible for building and supporting the IT Data Center Infrastructure – Servers, Networks, Communication links, Firewalls, Fire Extinguishers, Security Access Systems etc.
Built and managed a 75-seater call center. Create Pilots and perform ACD. Generate reports and ensure SLA’s delivery
Design & Manage Infrastructure connectivity between Main Office & branch offices using MPLS technology. Worked on AD server, SUN Server, Oracle Database, ISA and Citrix server.
Ensure systems are updated, monitored & users are educated on security policies
Integrate in-house developed software with the third-party accounting & finance software
Identify business requirement and translate to scoping document for business applications
Awards and Recognitions
Sabre rewarded monetarily for successful service migration from Abacus to Sabre.
Travelled Singapore to attend organization’s Sabre’s Senior Leader Summit
Travelled Australia to attend Sabre’s project executive leaders meeting for the global cutover of the “Flight Centre Project”
1 award in Ministry of Transport from vendor in recognition of extending PM support.
Recipient of three “Choice Award” coming from Country Director and Regional Manager in Travelport
Travelport sponsored for PMP in recognition of cost savings for the company
Received best department award in Dnata Travels.
Received best engineer award from client Saudi Aramco
Having good understanding of Information Technology coupled with excellent communication skills, I have driven multimillion-dollar projects – software development / networking / application / security / data center / service & people transitions.
I have got adequate experience in implementing the SDLC from inception to closure. Requirements gathering, Creating Scopes, WBS, Project plan, project execution and project documentation and communication with stakeholders. Few projects to list are as under
Organization: Sabre Travel Technologies
Acquisition of Abacus Distributions Pvt Ltd – Service transformation from Abacus to Sabre under acquisition. Replacing Security devices, Networking devices, Links, systems and application software.
Flight-Center migration project ($100m revenue each year). Conversion of the largest travel agency to Sabre GDS. Represented Indian and travelled Australia as a member of project implementation team.
Balmer-Lawrie Project– conversion of the top Indian travel agency to Sabre. Project involved hosting a Data Center off premises. Upgrading the links and replacing the hardware. Integrating the SBT tool.
Project Value: $0.98m
Follow the Sun Model – transition of contact center shared services beyond India. Mitigating the risks of language barriers and technical skills by developing team. Projecting reduction in Ops cost by 30%
Call Centre– Built up a Genesys Contact center (100+ seater). Integrated reporting tool Mosaic to receive incoming calls, provide outside dialing, chat, video and call back request.
Project Value -- $500K
Organization: Al-Jeraisy Computers and Communication Services
Client: Ministry of Transport
Enterprise Project Server: Plan, Implement and design Project Server 2013. Migrate all the older projects on new platform. Provide team members access to Project Web Access
HO and Branch connectivity: Work closely with technical team to design technical facilities (e.g., Security Command and Control centers, Communication centers, Operations centers, and Computer data centers) and other telecom related projects (MDF/IDF design/build, T1s, T3s, PBXs, WANs, LANs, MPLS, DSL)
IT Service Management (Microsoft System Service Manager): incident management, change management, problem management, compliance management
Enterprise Wireless Implementation Project: Follow through end to end project life cycle from initiation, planning, design, development, testing, and deployment of Ministry of Transport (MOT) WiFi network. Responsibilities include RFP, SOW, BoQ, Site Survey Report, Site Drawings, Construction work. Contract Management, response to tenders, SOW, Deliverables, Project Signoff.
Project Value: 500K USD
Data Center Project: Virtualized the Data Center for MOT across the kingdom with Business Continuity Plan. Data center includes all the latest state of art – Floor AC, Water Drain System, Fire Extinguisher, Video Surveillance, Remote Management of complete Systems, VMware
Project Value: 1500K USD
E-Services Enablement Project: This Project was designed to help Agencies meet their E-Service commitments and achieve the identified e-Government objectives in KSA as set by Yesser program. The Project will dedicate teams of professionals to help the agencies overcome their challenges while maintaining the Yesser standards. Work closely with Government regulatory bodies and ensure applications and infrastructure meet the industry standards.
Proof point Messaging Security Gateway: blocking viruses and spams at gateway level.
Information Security Project: Configuration Review, Vulnerability Assessment and Penetration Testing for the entire Al-Rajhi network.
Project Value: 470K USD
Infrastructure WAN Security Project: Managed project on configuring Stonesoft firewalls and IDS/IPS systems in high availability mode. SSL VPN used to connect branch offices and managed via Stonesoft Management Cluster.
Enterprise Implementation of application software and system:
Provisioned, implemented and administering the project of Travelport of implementing 2000+ systems for subscribers across the kingdom including global rollouts of new software and systems for clients
Results: Ensured defect-free releases through careful planning, testing and QA efforts.
Project Value: CAPEX spent $1.2 Million and OPEX spent $850,000
Organization: Dnata Travels
IT Data Center Project: Managed all phases of the IT infrastructure for Dnata travels right from conception to build the head office Data Center and the branch offices. E1, T1, VSAT, CMTS, MPLS technology used.
Product development for the accounting and finance application
Computer Maintenance Services Ltd. (Mumbai, India), Senior Engineer (May-04 to Jun-05)
Al-Jeraisy Computers. (Dhahran, Saudi Arabia), Tech Support Engineer (Apr-99 to Sep-03)
Karrox Technologies ltd. (Mumbai, India), Network Administrator - (Jun-98 to Mar-99)
Computer International Ltd. (Kampala, Uganda), Senior Customer Engineer (Sep-97 to Apr-98)
Onward Technologies Ltd. (Mumbai, India), Support Engineer (Dec-95 to Sep-97)
Tancom Electronics. (Mumbai, India), Trainee Engineer (Dec-94 to July-95)
Academic and Professional Credentials
2 years PGDBA (e-Commerce), 2009, Welingkar Institute of Management, Mumbai – 83%
BSc. (Physics), 1994, NES Ratnam College, Mumbai – 74%
DIE - Diploma in Industrial Electronics, 1990, Saboo Siddique College, Mumbai – 57%
ITIL-Information Technology Infrastructure Library
PMP-Project Management Professional
LAMP- Large Account Management Process
Managing Programs and Projects with Project Server 2013
CCNA - Cisco Certified Network Associate
MCSE - Microsoft Certified Systems Engineer
CNE - Certified Novell Engineer
Diploma in RDBMS Oracle 8 with Developer 2000
Diploma in Computer Hardware Engineering
India +91-982*-****-**-*** 412 414 3 firstname.lastname@example.org