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Project Engineer

Mumbai, Maharashtra, India
February 21, 2019

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Irfan J Shaikh, PMP, ITIL, LAMP, VMware, MCSE, CCNA

Mumbai +91-982*-****-**

ICT Project Manager, offering 20 years’ experience

Data centers, WAN implementations, Migrations, Systems Integration

•Diligent project manager offering a proven record of success leading all phases of diverse commercial and technology projects from inception to completion

•Well versed with ITIL, PMI, ISO and other industry standards and processes

•Technically sound on IT products: Cisco, Microsoft, VMware, Sun Microsystems, IBM, DELL, HP, Genesys, Aruba Clear Pass, Stone Soft, Avaya and Alcatel Call Centers, Mosaic, ISE etc.

•Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

•Excellent communicator; leverage technical, business and financial acumen to communicate effectively with internal stake holders, vendors and suppliers

Skills Summary

IT Service Management / Project Portfolio Management / Agile and Scrum Methodology / Governance, Risk, Compliance and Security Management / Budgeting- CAPEX & OPEX / Vendor and Contracts Management / Resource Optimization / CRM / Business Analysis / Team Development / Process Improvements / Problem Solving & Decision-Making Skills / KPI Analysis

Applications and Software skills

Windows Servers / Active Directory / WSUS / SCCM/ SCOM / MS -Project Server / MS Project Professional / SharePoint / Microsoft dynamics / Exchange Email Server / Antivirus Suite / End point Security / Cisco Routers, Switches, Firewalls / ISE / VMware Virtualization / Cloud Services (AWS)/ Data Center Equipment’s / Genesys Contact Center / Avaya Call Center / Verint Call recording / Service Remedy / Cisco Jabber / WebEx / Remote Management tools / ClickView & other Dashboard Reporting tools / RightFax / SAP-Success Factors Performance Management system / Workforce Management system – Kronos /Altiris / Right Now / Software Development

Career Progression

Freelancer (MUM, India), IT Consultant, Mar-18 to current

Provide consultancy to small and mid-sized organizations

Identify business requirements and converting to technical SOW

Recommend technical solutions and process work flows

Drive the project from inception to closure.

Sabre Travel Technologies (Bangalore, India), Technical Manager – Project & Ops, Jun-15 to Jan-18

Company Profile: As one of the world’s largest global distribution system (GDS) provider of traditional and online travel distribution services that empower travel suppliers, travel agencies, websites and corporations to provide first class travel products and services to travelers on a global platform

Functional Area: IT Hardware and Software

Industry: Airlines, Travel and Hospitality

Team handled: 40+

Follow through end to end project life cycle from initiation, planning, design, development, testing, and deployment of Sabre Travel telecom network following the acquisition of Abacus Distributions Pvt Limited. Managed commercial installations of IP based high-speed internet and on-demand video.

Coordinate with OSP contractors, suppliers, ISP’s to implement the fiber network

Ensure all approvals in place and HSE process followed at all times.

Oversee the ordering, PO approval process and installation of the network equipment supporting both IT and Telecom

Responsible for coordinating with vendors and creating detailed project scope, plans, schedules and work breakdown structures.

Provide consultancy to top clients on Network Designing and deployment

Work closely with Network Security to implement standard security policies and process

Set up KPI’s and do a performance review and team development

Follow ISO 20000 standards and ITIL process in replacing older technologies.

Project governance and manage risks to meet compliance requirements.

Project documentation, flow diagrams and presentation skills

Perform contractual analysis & negotiations

Assisted in policy and procedure establishment in telecom engineering dept

Implement and test the contact center deployment – VOIP, Video, Chatbot, Call Routing

Al-Jeraisy Computers & Comm. Services (Riyadh, Saudi Arabia), IT Project Manager, Jun-12 to Mar-14

Company Profile: Saudi’s leading system integrator company supporting wide range of clients in Banking, Oil & Gas, Ministry and other domains with employee strength of 1000+

Functional Area: IT Hardware and Software

Industry: Government

Client: Ministry of Transport

Design and implement Project Server 2013 to incorporate all MOT projects and provide controlled access to stakeholders and team members

Reduced the servers to 8:1 using virtualization. Implemented virtual switches and ISE to address the space and power consumption issue.

Executed multiple infrastructure projects from inception to closure

Understand the project's vision and requirements and contribute to scoping discussions and creation of supplemental requirements

Establish appropriate metrics for measuring key project criteria

Integrate and use PMI & MOT methodology for software and product development

Provide high level reports to project sponsors, department heads

Manage and implement/support major system enhancements by establishing appropriate change management procedures (internal and external), identifying scope changes, and coordinating multi service strategies and issues

Prepare a detailed project plan/WBS that includes functional and activity decomposition matrix for all new projects and key milestones for each phase of the SDLC

Maintain a strong communication strategy between internal teams, contractors, sub-contractors, suppliers, project sponsors and dept. managers

Use enterprise PM tools – Project Server 2013, to update and report project status

Implementation and administration of Project Server and SharePoint

Project governance and portfolio management

Sign off the projects and documentation.

Significant Accomplishments

Created Enterprise Project Templates for Ministry of Transport – Charter, SOW, Deliverables, Project Closure etc.

Shifted the paradigm from emails to effective use of SharePoint for effective communication

Provided training to Team members on use of Project Web Application interface

Travelport LLC (Jeddah, Saudi Arabia), Technical Project Manager, Sep-08 to Mar-12

Significant Accomplishments

Transition of IT services from Saudi Airlines to Travelport. Lead the project to build up the entire infrastructure of Travelport in KSA from scratch.

Coordinate with vendors and TTO to establish connectivity between offices, deploy and test the contact center

Forming strategies for projects and operations and executing it resulted in savings of $137,600 in year 2009

Various strategies developed and implemented to reduce operation costs in the year 2010. We reduced our technical ops cost to 30% below the set budget.

Executed projects on a timely manner for the entire kingdom. Installed more than 2000 + systems and 400+ printers at customers premise.

Provide leadership and direction to the team of 40 engineers & helpdesk

Resolve conflicts and develop a highly motivated team

Assist Product Development/Strategy in UAT and implementing new products. Provide direction for the technical validation of customer requirements and corporate projects

Execution of ITSM process to support hardware strategy and other global initiatives

Follow ITIL, ISO standards and other defined processes and responsible for generating change request

Dnata Travels (Dhahran, Saudi Arabia), IT Manager – Jul 05 to Aug 08

Responsible for building and supporting the IT Data Center Infrastructure – Servers, Networks, Communication links, Firewalls, Fire Extinguishers, Security Access Systems etc.

Built and managed a 75-seater call center. Create Pilots and perform ACD. Generate reports and ensure SLA’s delivery

Design & Manage Infrastructure connectivity between Main Office & branch offices using MPLS technology. Worked on AD server, SUN Server, Oracle Database, ISA and Citrix server.

Ensure systems are updated, monitored & users are educated on security policies

Integrate in-house developed software with the third-party accounting & finance software

Identify business requirement and translate to scoping document for business applications

Awards and Recognitions

Sabre rewarded monetarily for successful service migration from Abacus to Sabre.

Travelled Singapore to attend organization’s Sabre’s Senior Leader Summit

Travelled Australia to attend Sabre’s project executive leaders meeting for the global cutover of the “Flight Centre Project”

1 award in Ministry of Transport from vendor in recognition of extending PM support.

Recipient of three “Choice Award” coming from Country Director and Regional Manager in Travelport

Travelport sponsored for PMP in recognition of cost savings for the company

Received best department award in Dnata Travels.

Received best engineer award from client Saudi Aramco

Representative Projects

Having good understanding of Information Technology coupled with excellent communication skills, I have driven multimillion-dollar projects – software development / networking / application / security / data center / service & people transitions.

I have got adequate experience in implementing the SDLC from inception to closure. Requirements gathering, Creating Scopes, WBS, Project plan, project execution and project documentation and communication with stakeholders. Few projects to list are as under

Organization: Sabre Travel Technologies

Acquisition of Abacus Distributions Pvt Ltd – Service transformation from Abacus to Sabre under acquisition. Replacing Security devices, Networking devices, Links, systems and application software.

Flight-Center migration project ($100m revenue each year). Conversion of the largest travel agency to Sabre GDS. Represented Indian and travelled Australia as a member of project implementation team.

Balmer-Lawrie Project– conversion of the top Indian travel agency to Sabre. Project involved hosting a Data Center off premises. Upgrading the links and replacing the hardware. Integrating the SBT tool.

Project Value: $0.98m

Follow the Sun Model – transition of contact center shared services beyond India. Mitigating the risks of language barriers and technical skills by developing team. Projecting reduction in Ops cost by 30%

Call Centre– Built up a Genesys Contact center (100+ seater). Integrated reporting tool Mosaic to receive incoming calls, provide outside dialing, chat, video and call back request.

Project Value -- $500K

Organization: Al-Jeraisy Computers and Communication Services

Client: Ministry of Transport

Enterprise Project Server: Plan, Implement and design Project Server 2013. Migrate all the older projects on new platform. Provide team members access to Project Web Access

HO and Branch connectivity: Work closely with technical team to design technical facilities (e.g., Security Command and Control centers, Communication centers, Operations centers, and Computer data centers) and other telecom related projects (MDF/IDF design/build, T1s, T3s, PBXs, WANs, LANs, MPLS, DSL)

IT Service Management (Microsoft System Service Manager): incident management, change management, problem management, compliance management

Enterprise Wireless Implementation Project: Follow through end to end project life cycle from initiation, planning, design, development, testing, and deployment of Ministry of Transport (MOT) WiFi network. Responsibilities include RFP, SOW, BoQ, Site Survey Report, Site Drawings, Construction work. Contract Management, response to tenders, SOW, Deliverables, Project Signoff.

Project Value: 500K USD

Data Center Project: Virtualized the Data Center for MOT across the kingdom with Business Continuity Plan. Data center includes all the latest state of art – Floor AC, Water Drain System, Fire Extinguisher, Video Surveillance, Remote Management of complete Systems, VMware

Project Value: 1500K USD

E-Services Enablement Project: This Project was designed to help Agencies meet their E-Service commitments and achieve the identified e-Government objectives in KSA as set by Yesser program. The Project will dedicate teams of professionals to help the agencies overcome their challenges while maintaining the Yesser standards. Work closely with Government regulatory bodies and ensure applications and infrastructure meet the industry standards.

Proof point Messaging Security Gateway: blocking viruses and spams at gateway level.

Information Security Project: Configuration Review, Vulnerability Assessment and Penetration Testing for the entire Al-Rajhi network.

Project Value: 470K USD

Infrastructure WAN Security Project: Managed project on configuring Stonesoft firewalls and IDS/IPS systems in high availability mode. SSL VPN used to connect branch offices and managed via Stonesoft Management Cluster.

Organization: Travelport

Enterprise Implementation of application software and system:

Provisioned, implemented and administering the project of Travelport of implementing 2000+ systems for subscribers across the kingdom including global rollouts of new software and systems for clients

Results: Ensured defect-free releases through careful planning, testing and QA efforts.

Project Value: CAPEX spent $1.2 Million and OPEX spent $850,000

Organization: Dnata Travels

IT Data Center Project: Managed all phases of the IT infrastructure for Dnata travels right from conception to build the head office Data Center and the branch offices. E1, T1, VSAT, CMTS, MPLS technology used.

Product development for the accounting and finance application

Early Career

Computer Maintenance Services Ltd. (Mumbai, India), Senior Engineer (May-04 to Jun-05)

Al-Jeraisy Computers. (Dhahran, Saudi Arabia), Tech Support Engineer (Apr-99 to Sep-03)

Karrox Technologies ltd. (Mumbai, India), Network Administrator - (Jun-98 to Mar-99)

Computer International Ltd. (Kampala, Uganda), Senior Customer Engineer (Sep-97 to Apr-98)

Onward Technologies Ltd. (Mumbai, India), Support Engineer (Dec-95 to Sep-97)

Tancom Electronics. (Mumbai, India), Trainee Engineer (Dec-94 to July-95)

Academic and Professional Credentials


2 years PGDBA (e-Commerce), 2009, Welingkar Institute of Management, Mumbai – 83%

BSc. (Physics), 1994, NES Ratnam College, Mumbai – 74%

DIE - Diploma in Industrial Electronics, 1990, Saboo Siddique College, Mumbai – 57%


ITIL-Information Technology Infrastructure Library

PMP-Project Management Professional

LAMP- Large Account Management Process


Managing Programs and Projects with Project Server 2013

CCNA - Cisco Certified Network Associate

MCSE - Microsoft Certified Systems Engineer

CNE - Certified Novell Engineer

Diploma in RDBMS Oracle 8 with Developer 2000

Diploma in Computer Hardware Engineering


India +91-982*-****-**-*** 412 414 3

Contact this candidate