Curriculum Vitae

Personal Details

Name: Nkateko Pearl

Surname: Mabasa

Age: 27

Gender: Female

Marital status: Single

Dependents: None

Nationality: South African

ID: 910***-****-** 1

Home/Other Language: Tswana, Sotho, Tsonga, English, Zulu

Address: 2162 Mahalefele Road, P O Dube, 1800

Driver’s License: Yes, Own transport

Contact details: (011-***-**** (Tel)

072-***-**** (Cell number)

Email: ac8j5e@r.postjobfree.com

Educational Information

Secondary education: Queens High School

Qualification: Completed Matric

Year: 2004 – 2008

Subjects: Mathematics, Accounting, English, Afrikaans, History, Life Orientation, Consumer Studies

Tertiary Educational Information

Higher education: Cti/Heriot-Watt University

Qualification: Completed a Bachelor of Science degree in Information Technology. (3 year course)

Year: 2009 – 2011

Leadership Positions: Part of the first Cti Student Academic Forum (2010)

Elected as Heriot-Watt University Student Ambassador (2011)

Qualification

Subjects

First year (Diploma in IT)

Subjects: Introduction to Information Systems, Personal Skills Development, Visual Programming Fundamentals, Networking Concepts, Mathematics of Computer Science, Fundamentals of Computer Science, Visual Programming, Human Computer Interaction

Second year (BTEC Higher National Diploma in IT)

Subjects: Internet Server Management, Object Orientated programming, System Analysis Design, Database Design Concepts, Project Management, Networking Technology, Data Structures and Algorithms, Data Analysis and Design

Third year (BSc Degree in IT)

Subjects: Operations Management, Computer Graphics, Software Engineering, Artificial Intelligence, Knowledge Management, Operating Systems and Concurrency, Professional Development

Post Tertiary Educational Information

Qualification

Institution

Year Completed

ITIL Foundation v3

GetITRight

2014

Customer service (Short Course)

Dynamix Learning Solutions

2014

Emotional Intelligence(Short Course)

Primeserv HR Solution

2014

Crucial conversations (Short Course)

Vital Smarts

2014

Mimecast Technical L1 and L2(Short Courses)

Mimecast

2015

Microsoft SQL Server (Short Course)

Innovatec

2015

Conflict Management in the Workplace (Short Course)

Aha training

2017

Certified Associate in Project Management (PMI-CAPM)

PM Ideas

2018

Work Experience

Employer information: UCS-Solutions/BCX

Duties: Junior Project Manager

Spear heading and creating PM Lite concept foundation in the Project Office, specifically focused on managing and controlling all 0 Hour projects, creating new processes and templates. Planning and controlling an average of 40-50 small to medium/internal project across our vast client base now extending to 3rd party/external involvement. Weekly planning, initiating, meeting scheduling, controlling and managing execution of projects with technical teams/managers, reporting on project statuses and results. Inclusive of project tracking lists, closure document creation/ maintenance and project billing.

Period: 01 June 2017 – to date

Employer information: UCS-Solutions

Job title/s: CMO Engineer (Intel)

Technology platforms maintenance-Microsoft SCCM 2007-2012, Symantec Altiris 7.1-7.6and Mimecast email management

Responsibilities - Asset Management(Ensuring that all data is consistent and readily available with regards to Software Inventory, Hardware Inventory, Asset Intelligence, Patch Management, SAM Reports and Custom Reports. Remote Management is available for all the necessary Support Areas within the Business and Client side where necessary), managing Client Health, Business Automation through different toolsets, Toolset Administration, Technical Support on calls and clientele BID/Project requests, Knowledge Transfer through training of End user support,2nd and 3rd line support and creation of documents on client processes to be archived in organizational intranet knowledge base, identifying optimization and automation opportunities on all client system/processes and Reporting.

Employer information: UCS-Solutions

Duties: Project Administrator

Working with the Infrastructure Project Office on my Project Management skills by working on non-assigned PM Bids(0HOUR or IMACD), Project coordinating and gathering business requirements on projects with Internal Project Managers/Project Office, by assisting in project coordination, initiation, execution and closure through attending/scheduling meetings, taking minutes, developing strategies, serving as point of contact throughout and assisting with administrative duties regarding reporting, creating documents on responsibilities and progress of projects on a frequent basis, tracking/mitigating risks, while working from a technical perspective on application deployment and requirement gathering.

Also project managing, eliciting Business Requirements into a requirements documents and project plans for three big projects that included migrating technological infrastructure platforms to new hosting platforms. And assisting with POC of a PM Lite concept for client 0 hour projects.

-Nutanix and Cashbuild version 7.6

Period: 02 Jan 2015 – 31 May 2017

Employer information: UCS-Solutions

Job title/s: Intern

Departments exposed to: Call Centre, 2nd Line Command Centre resolvers, Networks, Wintel

Responsibilities (Call Centre) –Client training, SLA management, Quality assurance (QA) maintainability, logging different inbound client incident calls with relevant information as well as logging inbound mail incident calls on SAP CRM system, troubleshooting and solving client incidents., referring all calls to relevant resolvers, escalating high Priority incidents (Sev1 and 2’s), providing accurate service, process and product information to different clients.

Responsibilities (2nd Line Command Centre resolvers) –Exposure to all client network administrative (security) calls, worked, closed or escalated network and Intel (server) ATG monitoring system calls. Troubleshoot various desktop support/administrative issues. Assigning and sending calls to relevant process approvers. Consistent (daily) reporting and troubleshooting faulty Metcom devices. Also worked on Solarwinds and SAP CRM.

Responsibilities ( 3rd Line Networks) –Worked with port security calls, metacom configuration, reporting, troubleshooting and escalations, Cisco systems switches and router troubleshooting experience, different client ATG logged calls, monitoring instated store lines: troubleshooting and escalating problems where appropriate. Assigning and sending calls to relevant process approvers. Experience with Fenix and Solarwinds monitoring systems.

Responsibilities (3rd line Intel) – Training on Microsoft SCCM agent and System endpoint antivirus software. Working with the optimization team on a project, with regards to the installation, troubleshooting and updating of Microsoft SCCM agent and its antivirus software on different site devices, onsite as well as remotely. Also have experience with replication enabling on client servers.

Period: 08 Jan 2014 – 23 December 2014

Employer information: Hairdressing and Cosmetology Services Bargaining Council (HCSBC)

Job title/s: Debt Collection Administrator

Responsibilities – Starting up, controlling and managing the department from scratch, creating a structural system to make my functions effective with the existing company processes, recovering overdue funds on a minimum of 4000 accounts, arranging and organizing various payment plans with relevant documentation, securing of payment, communicating with clients over various mediums on notification on account statuses as well as payment reminders and final notices, final monthly notice letters issuing to clients(personally created, enveloped, and franked for postage), overseeing certain specific company processes such as closing of accounts, compliance order issuing and scanning, and the maintenance and scanning of payment plans such as settlements on a database that I created. And organizing and administering the handing over of default debtors accounts at a particular level under the companies processes to the companies appointed help for further pursuit of legal action (blacklisting) on the companies behalf.

Period: 9 Sep 2012 to 7 Jan 2014

Employer information: Cti Education Group

Job title/s: Call centre agent and Debt Collector (Finance Department)

Responsibilities (Call centre) – Switchboard / reception experience, filling, data capturing, calling clients, payment collection, confirmation and documentation, provide assistance to other departments such as Sales, Finance and Academics, under the office coordinator’s, financial managers and academic coordinators supervision..

Responsibilities (Debt Collector) – Recovering overdue funds, securing payment through negotiations, arrange and organize payment plans with relevant documentation, notifying debtors of their accounts through customer relationship strengthening, working with different types of debtors through negotiation and persuasion, keeping track of a certain amount of accounts and handing over default debtors accounts to the companies attorneys to pursue legal action on the companies behalf.

Period: 16 Jan 2012 – 26 June 2012

Technical Skills

Languages- Skilled in: Java and C#

Familiar with: C++

Software & Technologies- Platforms: Microsoft Windows Server 2003-2012, Windows XP, Windows 7, Linux, SAP CRM, Service Portals, Fenix, Remote Desktop Connection Manager and Solarwinds, Symantec Altiris, Microsoft SCCM ConfigMgr, Mimecast.

Database- Microsoft Access, MySQL

Other- Microsoft Office, Microsoft Visio, Microsoft Office Project, Microsoft Office Professional, Visual Studio, Mimecast

Interests

Computers and computer engineering, Project management, System and Business Analyzing, Music, Movies, Youth Mentoring, Participating in social events, Spending time with my family, food, Traveling.

Competencies

I am a very creative, responsible, dedicated, self-disciplined, punctual, loyal, and hardworking individual. Who is beyond capable of compromising with others, conducting meetings, and negotiating with others. My natural good traits are my leadership qualities which also include participating in a team. I’m also good at analyzing, thinking critically, organizing and planning.

Proven ability to stay within approved budgets, schedules & achieve objectives.

Achievements

Throughout my school career I’ve always challenged myself and others around me in my academic and extra-curricular activities. Attaining and collecting numerous certificates in almost every grade during my academic years.

Becoming a Student Ambassador Representative for Heriot-Watt University during my final year for my degree.

Work career winning monthly bonuses and trophies for outstanding work contributions and going over and above along with numerous nominations upon important company project closures.

Starting and solidifying a current service for my company’s project office.

References

1)Name: Jacqueline Fasser

Organization: CTI Education Group (Randburg)

Position: Debt collector

Contact details: Tel: (011-***-****

2)Name: Mamotuku Khaole

Organization: HCSBC

Position: CEO PA

Contact details: Cell: 073-***-****

3)Name: Tshegofatso Molobi

Organization: UCS-SOLUTIONS /BCX

Position: Technical Business Analyst

Contact details: Cell: 078*******

Contact this candidate