Gerald Elmore

***** *** ******

Santa Clarita, CA 91387

Phone: 661-***-****

E-Mail: ac8j3v@r.postjobfree.com

Professional Summary

Skills

Managed multiple locations for Pet Store chain "Pet-Go-Round" in the 1990s in North Carolina. (Cary, Raleigh and Rocky Mount) concurrently. Earned the title of District Manager.

Customer and Personal Service

Administration and Management

Sales and Marketing

Management of Personnel Resources

Complex Problem Solving

Coaching

Experience

September 2018 to present

I had to be in North Carolina to take care of my very sick Mother. I lost her unfortunately on 12/12/2018.

June 2018 to August 2018

Driver Part Time UHAUL

Just left position after DOT physical showed I had slightly high blood pressure, which in California will not allow me to drive trucks.

February 2016 to January 2018

Assistant Manager Fed Ex Office

I just left an assistant manager position at the former Kinkos which is now FedEx Office. I accepted the job because they promised a chance for quick promotion and the ability to raise a low starting pay. After going through their training and seeing the average time it takes an Assistant Manager to promote is over eight years, I am again searching for a better opportunity for myself and my family. Plus there will be store closings to come in many locations and hours have been cut drastically for team members.

May 2015 to February 2016

Wrote and published 3 books, wrote 2 screenplays

July 2005 to May 2015

Walgreens Moorpark, CA

Store Manager

I was the store manager and handled everything from team development to hiring/firing, analyzing P& L, ordering, merchandising, compliance and loss prevention.

I developed a program for delivering prescriptions to our senior patients in Moorpark, CA that resulted in an increase of 30 scripts a day and made our store an additional $30,000 per month.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level.

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Instruct staff on how to handle difficult and complicated sales.

Estimate consumer demand and determine the types and amounts of goods to be sold.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

September 2002 to July 2005

Orowheat Los Angeles, CA

Route Sales

Drive trucks to deliver such items as bakery products to restaurants,

Collect money from customers, make change, and record transactions on customer receipts.

Inform regular customers of new products or services and price changes.

Record sales or delivery information on daily sales or delivery record.

Call on prospective customers to explain company services or to solicit new business.

Listen to and resolve customers' complaints regarding products or services.

August 2000 to September 2002

IBM Research Triangle Park, NC

Server Support - Hardware Level 1 1/2

Provide customer support for IBM server customers.

Diagnose and fix problems over the phone.

Send out personnel to customer when appropriate.

May 1994 to August 2000

Owned a Pepperidge Farms Franchise in Wake County, N.C.

Delivered Pepperidge Farm Bakery goods to 27 retail establishments within my territory.

Procured new business and customers.

Merchandised and provided great customer service

September 1990 to May 1994

District Manager Pet-Go-Round

I managed three stores concurrently in Raleigh, Cary and Rocky Mount, N.C.

Education

Graduated from North Lenoir High School, LaGrange, N.C. in 1980.

Graduated May 1985 North Carolina State University Raleigh, NC

Bachelor of Arts Political Science

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