TRICIA FROST

*** ******** *****, ***** *****, CA 91911

619-***-****

E-mail: ac8j34@r.postjobfree.com

OBJECTIVE

To secure a challenging position and active involvement in a progressive organization offering the opportunity to fully utilize customer service oriented skills and office management proficiency in the area of business.

QUALIFICATIONS

Proficient in Microsoft Word, Excel, PowerPoint and Outlook as well as New Innovations and MyEvaluations; Optifreight (Fed-Ex); Iron Mountain; Knowledge of Microsoft Office Access, Electronic Residency Application Service (ERAS), National Resident Matching Program (NRMP), Central Application Service for Podiatric Residencies (CASPR) and Centralized Residency Interview Program (CRIP). Familiar with Kronos timekeeping system as well as Resource Scheduler system. Able to operate multiple telephone lines. Completed First Time Supervisor training, Mid-level Management training, and Service Plus training. Efficient at working on multiple projects under pressure while meeting strict deadlines. Excellent customer service, organizational and interpersonal skills, strong communication skills, both verbal and written including attention to detail and the ability to multitask; team player; quick learner. Demonstrates sensitivity to diversity; Able to work well independently and as a team member. Experience with collection of delinquent accounts.

PROFESSIONAL EXPERIENCE

Scripps Mercy Hospital San Diego

GME Program Coordinator, Transitional Year and Podiatry Residency 10/2006 - present

Residency program coordinator for 18 transitional year residents and 12 podiatry residents. Track and maintain program requirements for all residents to ensure they meet graduation requirements. Integral part of the day-to-day operations of the residency programs

Assign evaluations for residents and faculty physicians each month for each rotation.

Maintain personnel files for all residents in both program.

Coordinate and attend Transitional Year Program Evaluation Committee and Transitional Year Clinical Competency Committee meetings. Prepare meeting minutes in a timely manner for review by Program Director.

Reserve meeting rooms for all podiatry meetings for each academic year and ensure equipment and or catering for each meeting is ordered.

Maintain calendar and assist Program Director for Transitional Year Residency Program

Assisted Program Director for Transitional Year with ACGME site visits

Assist Program Director for Podiatry Residency Program with maintaining resident files and program requirements

Assisted Program Director for Podiatry with preparation for two CASPR site visits.

Maintain ongoing communication with employees, physicians and upper level management.

Assists Program Director in preparation and submission of milestones for the residency program in ACGMEs WebAds

Collects and prepares evaluations for review by Program Director and Clinical Competency Committee.

Prepares summative evaluations for all Transitional Year residents that will be distributed to their advanced residency programs.

Assists in preparation and participates in orientation of Transitional Year and Podiatry residents and discuss expectations throughout the academic year.

Trained and mentored five program coordinators for the Internal Medicine Residency program.

Tricia Frost 619-***-****

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Liaison to Family Health Centers Family Medicine Residency Program, Kaiser Emergency Medicine Residency Program and UCSD repro medicine clerkship

Check in visiting residents and medical students to ensure all check in documentation is collected for auditing purposes. This is part of the Medicare reimbursement process. Requesting computer and badge access and responsible for 18 Kaiser Emergency Medicine residents and 18 Family Health Center’s family medicine residents.

Collaborates and coordinates the resident recruitment/interview process through ERAS including correspondence with all applicants, scheduling of interviews, scheduling and coordinating ranking meetings.

Assistant Podiatry Residency Director with recruitment process in CASPR

Supports the Program Directors during and after the Match process with new resident agreements, required documentation, and correspondence. Prepares updates to website and promotional materials.

Oversees the functions of the residency program. Supports the Program Director with duties which directly related to compliance with ACGME and CPME program accreditation. Performs duties for faculty and residents as requested which directly pertain to the daily operation of the residency program.

Administrates and maintains New Innovations and MyEvaluations. Provides training/assistance to all residents and faculty; coordinates and updates all residency curriculum including evaluations. Routes notifications to Program Director with any issues or concerns regarding resident evaluations.

Maintains and updates master rotation schedule for PGY 1 residents, PGY 1, 2 and 3 Podiatry residents as well as visiting residents from UCSD Psych, FHC family Medicine and Chula Vista Family Medicine residents.

Processes requests for elective rotations, including all rotation related paperwork for other sites. Communicates and corresponds with point of contact at rotating sites regarding rotation schedules and check in documentation needed.

Enters accurate resident and rotation schedule information into IRIS spreadsheet for information for Medicare reimbursements.

Completes and processes license applications for podiatry residents.

Responsible for the completion of new resident contracts for transitional year and podiatry resident and the contract renewal process for existing podiatry residents.

Assigns end of year residency surveys to transitional year and podiatry residents and presents data to Program Directors and Director of Graduate Medical Education.

Assists Manager of Graduate Medical Education with preparation of activities related to program graduation including awards, certificates and ballots/voting for resident and faculty awards. Have assisted with maintenance of guest list of invitees, alumni, faculty and staff.

Provides support to program committees, including Transitional Year Program Evaluation and Transitional Year Clinical Competency Committees and Quarterly Podiatric Education Committee. Participates in monthly GME faculty meetings that include Director of Graduate Medical Education, Program Directors for Internal Medicine and Transitional Year as well as Associate Program Directors and Chief Residents.

Coordination of 3rd year medical student rotations to reproductive medicine for check in process and communication to education coordinators.

Coordinates and monitors the updating of curricula with education coordinators for transitional year rotations and podiatry rotations.

Assists Podiatry Residency Program Director with Institutional Agreements needed for CASPR and well as the Annual Report.

Tricia Frost 619-***-****

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Rady Children’s Hospital of San Diego/Children’s Specialists of San Diego

Team Leader and Supervisor, division of Neonatology/Project Coordinator for Administration promoted 9/1/03-10/2006

Administrative support to the President of Children’s Specialists of San Diego (CSSD), 18 Neonatal Nurse Practitioners (NNP), Director of ALS Transport/Vermont Oxford Network Coordinator and the division of Neonatology to include 21 Neonatologists. Coordinate and maintain physician’s calendar on Outlook.

Supervise up to 10 administrative assistants

Maintain personnel files for administrative and NNP staff.

Coordinate and attend several division meetings to include Neonatology division meeting, Neonatology Steering Committee, CHHC and Sharp Mary Birch Neonatology based meetings and Neonatal Nurse Practitioner meeting. Transcribe meeting minutes in a timely manner.

Review and submit payroll for the division, Neonatal Nurse Practitioners and exempt employees for the entire corporation.

Review and submit statistics and credentialing for Neonatal Nurse Practitioners.

Project coordinator for CSSD administration.

Maintain ongoing communication with employees, physicians and upper level management.

Children’s Hospital of San Diego/Children’s Specialists of San Diego

Administrative Assistant B* 11/18/02-9/1/03

Administrative support for the Director of Administration and the Human Resources Specialists for Children’s Specialists.

Coordinate calendar of the Director of Administration.

Coordinate and attend several corporate committee meetings to include Academic Affairs & Research Committee, Billing & Information Services Committee, Contracts Committee, Benefits Committee, and Marketing Committee. Transcribe meeting minutes in a timely manner.

Prepare and deliver physician payroll, physician’s incentive bonuses and end of year bonuses.

Review and submits timecards for 20 divisions of Children’s Specialists.

Distribute hour’s summary report and labor distribution report.

Coordinate corporate compliance training for all 23 divisions of Children’s Specialists.

Coordinate and deliver employee bonuses.

Maintain ongoing communication throughout the workday with staff.

Answer incoming telephone inquiries, identify urgent calls and routes appropriately, and take accurate, complete messages throughout the workday.

Communicate with all levels of hospital staff.

Collect all employee evaluations for 23 divisions of Children’s Specialists.

EDUCATION

Have completed some courses towards Business Administration program at Southwestern College

REFERENCES

Furnished upon request

Contact this candidate