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Customer Service Representative

Aurora, Ontario, Canada
February 20, 2019

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*/**/**** ******** ******** - Google Docs 1/2 EDWARD ASCAN

Aurora, ON • • 416-***-****


Account Manager & Business Development, Flow Water, Toronto April 2018 February 2019

· Consistently met or exceeded sales KPIs and monthly revenue targets.

· Attained 120% of goal to open new accounts in the first month of starting, growing the total number of accounts by 40% overall (200 to 280).

· Achieved 120% of fiscal 2018 revenue growth goal both as a team and individually. Recently achieved 135% of January 2019 revenue target.

· Oversaw the full sales cycle from prospecting new business partnerships, setting up appointments, visiting prospective clients and closing the sale.

· Managed 200+ accounts to ensure regular purchasing patterns, customer success and satisfaction, as well as mitigate any potential customer conflicts.

· Built relationships with existing customers and identified opportunities for growth within each account.

· Upsold product to over 100 vendors at the Caribana Music Festival in Toronto, ensuring smooth logistics during the event and recognized by upper management.

· Due to company restructuring, my role was eliminated in February 2019. Personal Trainer, GoodLife Fitness, North York May 2017 April 2018

· Built an extensive clientele by upselling personal training packages to GoodLife members both in person (walk in customers) as well as cold calling existing leads.

· Typically attained up to 6 new client leads/one hour period.

· Generated $31K in revenue through negotiating with clients and upselling personal training packages.

· Recognized by management as one of the top performers due to my ability to learn and adapt quickly to a fast paced work environment.

· Maintained a high rate of returning customers by building strong rapport and credibility both in person and on the phone.

Member of Queen’s Bands Cheerleading, Queen’s University, Kingston 2014 2017

· Elected Captain after 1 year (2015), for my ability to demonstrate strong leadership, initiative and teamwork skills.

· Led a team of 22 cheerleaders, performed complex routines with enthusiasm and attention to detail.

· Evaluated member performance and provided unbiased, constructive feedback for areas of improvement.

· Performed at various events throughout the school year, with crowds ranging from 50 to 1000 people.

2/18/2019 Untitled document - Google Docs 2/2 Patient Facilitator Volunteer, Mount Sinai Hospital, Toronto Summer 2013

· Selected for a competitive volunteer position at the hospital, with 200 students on the waiting list.

· Interacted with patients to help foster an optimistic, restorative environment.

· Organized and filed patient documents according to set hospital procedures.

· Mediated information among hospital floors and completed technical tasks. Administration Volunteer, Mount Sinai Hospital, Toronto Summer 2012

· Prepared patient forms and administrative tasks with a high attention to detail, assisting doctors in the Geriatrics department.

· Mitigated conflicts by counselling patients to understand their needs. Extracurricular Activities at St. Andrew’s College, Aurora 2009 2011

· House Captain (2009 2011): responsible for residence activities, enforcing house rules, and reporting results to a superior.

· #142 SAC Highland Cadet Corps Warrant Officer (2010 2011): managed the residential platoon, taught various drills to peers, and mediated between the cadets and the lieutenant.

· Cadet Instructor (2011): taught various military procedures in a classroom setting.

· Tutor (2010 2011): committed four hours a week to tutoring biology and calculus. EDUCATION

Bachelor of Science, Queen’s University, Kingston 2016

· Researched in a group of five peers to achieve an A letter grade in a 4 th year Microbiology assignment.

· Analyzed the symptoms of a bean plan under various stress conditions to achieve an A letter grade in a Biology experiment.

St. Andrew’s College (SAC), Aurora 2007 2011

· Awarded Headmaster’s Honour Roll in 2011 by achieving excellent grades in conjunction to maintaining a set of extracurricular activities.

· Achieved the Academic Merit Award 2008 2011 by demonstrating scholastic excellence. ADDITIONAL INFORMATION

· Bilingual: Fluent language proficiency in Russian.

· Proficiency in Salesforce, EXERP, MS Office.

· CPR/AED Certified.

· CanFit Pro Certified PT.

· Dedicated artist, donating artwork to St. Andrew’s College on several occasions.

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